"Unable to Merge Your Accounts" error message appears when trying to merge accounts in Trend Micro Account

  • Solution ID:1102893
  • Last Updated:Nov. 27, 2019 6:33 AM (PST)
  • Applies to:Antivirus for Mac - 2018;Antivirus+ Security - 2018;Antivirus+ Security - 2019;Antivirus+ Security - 2020;Internet Security - 2018;Internet Security - 2019;Internet Security - 2020;Maximum Security - 2018;Maximum Security - 2019;Maximum Security - 2020;Mobile Security for Android - All;Mobile Security for iOS - All;Password Manager - All;Premium Security - 2018;Premium Security - 2019;Premium Security - 2020;
  • "Unable to Merge Your Accounts" | Error Message | Trend Micro Account (MyAccount)

You received the following error message when you are trying to merge your Trend Micro account:

Unable to Merge Your Accounts
"Unable to Merge Your Accounts"

If you have more than one Trend Micro Account, you can conveniently merge them into a single account and keep track of your licenses easily. Keep in mind the following terms to understand:

Source Account – This account will no longer work after you have finished merging it with the final account that you wanted to keep.

Destination Account – After you have finished merging the accounts, only this one will remain. You will then use the Destination Account to manage all of your subscriptions in the future.

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Situations where you cannot merge accounts
Known Issues