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Frequently Asked Questions (FAQs) about Titanium 2013 for Windows 8.1

Get answers to your questions about Trend Micro Titanium 2013 for Windows 8.1 as well as instructions on what to do if you encounter issues with Titanium 2013 after upgrading your operating system to Windows 8.1.
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Is my Titanium 2013 compatible with Windows 8.1?

Yes, Titanium 2013 is compatible with Windows 8.1. However, make sure your Titanium program has the latest updates before upgrading your operating system to Windows 8.1. To manually download the latest program updates, do the following:
  1. Open the main console of Trend Micro Titanium 2013 by double-clicking the desktop or system tray icon.
  2. Click the question mark (?) icon, then click About.
  3. Wait as your Titanium program download the latest updates.
Get the latest updates

 

My Titanium 2013 program won’t open in Windows 8.1, what should I do?

To resolve this, you need to uninstall Trend Micro Titanium 2013 and install the latest Trend Micro Security 2015 version. Follow the steps below:
  1. Uninstall Titanium 2013 using the Diagnostic Toolkit. Check this Knowledge Base article for instructions: Uninstalling your Trend Micro Titanium program.
  2. Download and install the Trend Micro Security 2015 upgrade. Click on your program for instructions:

 

I can't install Titanium 2013 in Windows 8.1, what should I do?

Titanium 2013 is not fully supported in Windows 8.1 due to compatibility issues, it is advisable to install the latest 2015 version instead. To install Trend Micro Security 2015, click on your program below:

 

I can't uninstall Titanium 2013 from the Control Panel of Windows 8.1

To uninstall Titanium 2013, use the Trend Micro Diagnostic Toolkit.
  1. Run the Trend Micro Diagnostic Toolkit. Check this Knowledge Base article for instructions: Uninstalling your Trend Micro Titanium program.
  2. Download and install the Trend Micro Security 2015 upgrade. Click on your program for instructions:
Video Tutorial

Applies To: Titanium AntiVirus + - 2013;Titanium Internet Security - 2013;Titanium Maximum Security - 2013;

Last Updated: Dec. 03, 2014 10:56 PM (PST)
Solution ID: 1099256