"You did not provide the right information. Please try again." error message appears when logging in to MyAccount

  • Solution ID: 1098905
  • Last Updated: Dec. 11, 2017 9:40 PM (PST)
  • Applies to: Antivirus for Mac - 2018;Antivirus+ Security - 2015, Antivirus+ Security - 2016;Antivirus+ Security - 2017;Antivirus+ Security - 2018;Internet Security - 2015, Internet Security - 2016;Internet Security - 2017;Internet Security - 2018;Maximum Security - 2015, Maximum Security - 2016;Maximum Security - 2017;Maximum Security - 2018;Mobile Security for Android - All;Mobile Security for iOS - All;Password Manager - All;Premium Security - 2015, Premium Security - 2016;Premium Security - 2017, Premium Security - 2018;
  • "You did not provide the right information. Please try again." | Error Message | Trend Micro

You receive the following error message when you are logging into your Trend Micro Account:

You did not provide the right information

"You did not provide the right information. Please try again."

 

This message occurs when:

  • You mistyped/mispelled your email address or your password.
  • You forgot your email address or your password.
  • You cannot access the email address you registered.
  • You bought the program through Best Buy or through ISP (Internet Service Providers).

SCENARIO 1: You Mistyped Your Email Address Or Your Password
SCENARIO 2: You Forgot Your Email Address
SCENARIO 3: You Forgot Your Password
SCENARIO 4: Your Registered Email Address Is Inaccessible
SCENARIO 5: You Purchased The Program Through Best Buy Or ISP

 

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