"Incorrect email address or password" error message appears when logging into MyAccount

  • Solution ID:1098905
  • Last Updated:Sep. 30, 2019 6:29 AM (PST)
  • Applies to:Antivirus for Mac - 2018;Antivirus for Mac - 2019;Antivirus+ Security - 2018;Antivirus+ Security - 2019;Antivirus+ Security - 2020;Internet Security - 2018;Internet Security - 2019;Internet Security - 2020;Maximum Security - 2018;Maximum Security - 2019;Maximum Security - 2020;Mobile Security for Android - All;Mobile Security for iOS - All;Password Manager - All;Premium Security - 2018;Premium Security - 2019;Premium Security - 2020;
  • Fix "Incorrect email address or password" error message

You receive the following error message when you are logging into your Trend Micro Account:

Incorrect email address or password

"Incorrect email address or password"


This message occurs when:

  • You mistyped/misspelled your email address or password.
  • You forgot your email address or password.
  • You cannot access the email address you registered.
  • You bought the program through Best Buy or ISP (Internet Service Providers).

To resolve the issue, select the applicable scenario below:

Expand All
SCENARIO 1: You Mistyped Your Email Address Or Password
SCENARIO 2: You Forgot Your Email Address
SCENARIO 3: You Forgot Your Password
SCENARIO 4: Your Registered Email Address Is Inaccessible
SCENARIO 5: You Purchased The Program Through Best Buy or an Internet Service Provider (ISP)
SCENARIO 6: Your Email address is not yet registered or you do not have a Trend Micro Account yet


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