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Submitting a URL or file reclassification request

This article details the step-by-step instructions on how to submit and URL reclassification request to Trend Micro.
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Information to know before Submitting a Request

Sites which may potentially represent an increased security risk are flagged to alert Trend Micro customers of this added risk. Trend Micro customers may choose to continue onto such flagged sites despite their potential increased risk. Sites may be flagged for various reasons, including detection of the presence of malware, coding issues (like SQL Injection) or other issues that represent a threat to users on the site or other sites on the same host.
Ratings are based on research conducted by Trend Micro and/or data obtained from reputable sources. Due to the dynamic nature of the Internet, the threat environment and the common tactic to evade detection of malicious attackers of compromising legitimate sites and then removing their attack code and malware, a site may be assessed to be a genuine risk at one point in time but not a risk at another time.
However, the potential risk may return at a later time due to the vulnerability. Because of this, reports from users are an important component of our ongoing work to provide the most accurate and current threat intelligence about sites. If you believe a site to be inaccurately classified, follow the instructions on the next section to help us update our classification.

Note: List of Safe, Dangerous, Suspicious and Untested websites are for Internal use only.


Steps for submitting a URL reclassification request

  1. Go to
    Trend Micro Site Safety Center
    Note: List of Safe, Dangerous, Suspicious and Untested  websites are for Internal use only.
  2. Enter the URL on the Is it Safe? field and click Check Now to check the current rating.
    Site Safety Center
  3. Click the Reclassify Request button to do the following:
    • Analyze an Untested webpage.
    • Change the classification of a website, from Safe to Dangerous, or vice-versa.
  4. Select the applicable rating by clicking on any of the following:
    • The current rating seems correct - choose this if you are not sure of the current rating and you want Trend Micro’s Web Reputation Team to analyze and tag the URL.
    • Safe
    • Dangerous
    Safety Rating
  5. Choose the type of Content from the following:
    • The current category seems correct - choose this if you are not sure of the current category and you want Trend Micro’s Web Reputation Team to analyze and categorize the URL.
    • Suggest a different category
      Refer to the image below to see the category list where the content of your website falls.
      Safety Rating & Content
  6. Provide the information required on the Introduce Yourself section.
    Note: It is important to enter a valid email address to receive the confirmation of this request.
    Introduce Yourself
  7. Click OK to submit the request.
    Note: You will get the following message if you left the Safety Rating and Content options on default. Click OK to proceed.
    Message from Webpage
    The Thanks for your Feedback page will show.
    Thanks for your Feedback
    Reclassification requests usually take between 2 to 7 days. Check your email every once in a while for the final analysis result.


Steps for submitting a file reclassification request

  1. Go to False Detection/Re-Classify Requests site.
  2. Choose False Alarm on a file(s)on the drop down menu.
    False alarm
  3. State the details about the problem.
  4. Select the location of the file by clicking the Browse button.
  5. Enter your email address.
  6. Enter the captcha and click Submit.
Video Tutorial

Applies To: Antivirus+ Security - 2015;Antivirus+ Security - 2016;Internet Security - 2015;Internet Security - 2016;Maximum Security - 2015;Maximum Security - 2016;Premium Security - 2015;Premium Security - 2016;Titanium AntiVirus + - All;Titanium Internet Security - All;Titanium Maximum Security - All;Titanium Premium Security - All;

Last Updated: Jul. 28, 2015 10:40 PM (PST)
Solution ID: 1096819