Submitting a URL or file reclassification request

Sites which may potentially represent an increased security risk are flagged to alert Trend Micro customers of this added risk. Trend Micro customers may choose to continue onto such flagged sites despite their potential increased risk. Sites may be flagged for various reasons, including detection of the presence of malware, coding issues (like SQL Injection) or other issues that represent a threat to users on the site or other sites on the same host.

Ratings are based on research conducted by Trend Micro and/or data obtained from reputable sources. Due to the dynamic nature of the Internet, the threat environment and the common tactic to evade detection of malicious attackers of compromising legitimate sites and then removing their attack code and malware, a site may be assessed to be a genuine risk at one point in time but not a risk at another time.

However, the potential risk may return at a later time due to the vulnerability. Because of this, reports from users are an important component of our ongoing work to provide the most accurate and current threat intelligence about sites. If you believe a site to be inaccurately classified, follow the instructions on the next section to help us update our classification.

Click the option you would like to submit for reclassification:

Submitting a URL reclassification request
To submit a URL reclassification request, do the following:
  1. Go to http://global.sitesafety.trendmicro.com/index.php.
  2. Enter the URL on the Is it Safe? field, then click Check Now to check the current rating.
  3. Click the Reclassify Request button to do the following:
    • Analyze an Untested webpage.
    • Change the classification of a website, from Safe to Dangerous, or vice-versa.
  4. Select the applicable rating by clicking on any of the following:
    • The current category seems correct - choose this if you are not sure of the current category and you want Trend Micro’s Web Reputation Team to analyze and categorize the URL.
    • Safe
    • Dangerous
  5. Choose the type of Content from the following:
    • The current category seems correct - choose this if you are not sure of the current category and you want Trend Micro’s Web Reputation Team to analyze and categorize the URL.
    • Suggest a different category - choose from the list to specify the category of the URL.
  6. Provide the information required on the Introduce Yourself section.
    It is important to enter a valid email address to receive the confirmation of this request.
  7. Click OK to submit the request.
    Reclassification requests usually take between 2 to 7 days. Check your email every once in a while for the final analysis result.

Submitting a file reclassification request
To submit a file reclassification request, do the following:
  1. Go to Trend Micro False Detection/Re-Classify Requests site.
  2. Under Choose an appropriate request type, choose False Alarm on a file(s).
  3. State the details about the problem.
  4. Click Choose File, then select the file to be reclassified.
  5. Enter your email address.
  6. Enter the captcha, then click Submit.
Applies To: Antivirus for Mac - 2017;Antivirus+ Security - 2015;Antivirus+ Security - 2016;Antivirus+ Security - 2017;Internet Security - 2015;Internet Security - 2016;Internet Security - 2017;Maximum Security - 2015;Maximum Security - 2016;Maximum Security - 2017;Mobile Security for Android - All;Mobile Security for iOS - All;Premium Security - 2015;Premium Security - 2016;Premium Security - 2017;Titanium AntiVirus + - All;Titanium Internet Security - All;Titanium Maximum Security - All;Titanium Premium Security - All;

Last Updated: Feb. 16, 2017 1:55 AM (PST)
Solution ID: 1096819