Scan does not finish and you cannot turn off Trend Micro Security software

  • Solution ID: 1059953
  • Last Updated: Oct. 16, 2017 1:37 AM (PST)
  • Applies to: Antivirus+ Security - 2016, Antivirus+ Security - 2017;Antivirus+ Security - 2018;Internet Security - 2016;Internet Security - 2017;Internet Security - 2018;Maximum Security - 2016;2017;2018;Premium Security - 2016;Premium Security - 2017;Premium Security - 2018;
  • Scan hangs | Trend Micro Security

Your Trend Micro Security program scan will not complete or finish and you cannot shut it off. This problem is caused by either of the following:

  • High CPU usage
  • The current file being scanned is locked or corrupted

BEFORE YOU PROCEED:

Before ending the scan, take note of the percentage and the complete location of the file being scanned.

We recommend that you print out this document or bookmark this page before proceeding because you will be asked to restart your computer during the procedure.

OPTION 1: Restart the scan process
OPTION 2: Add permission
OPTION 3: Add the file to exception list