Trend Micro Security does not start or turn on

  • Solution ID:1059949
  • Last Updated:Sep. 05, 2019 6:42 PM (PST)
  • Applies to:Antivirus+ Security - 2018;2019;2020;Internet Security - 2018;Internet Security - 2019;Internet Security - 2020;Maximum Security - 2018;Maximum Security - 2019;Maximum Security - 2020;Premium Security - 2018;Premium Security - 2019;Premium Security - 2020;
  • Unable to start program | Trend Micro Security

This article shows you what to do when your Trend Micro Security does not start or if it keeps on shutting down.​

The following may also occur:

  • There is no Trend Micro  icon on your system tray.
  • The Windows Security Center is not detecting Trend Micro Security.
  • The system tray icon status is "Starting your protection".
  • The program automatically or manually restarts with every update when you click About or About your software.
  • The console randomly shuts down every 5 to 10 minutes.


We recommend that you print out this document or bookmark this page before proceeding because you will be asked to restart your computer during the procedure.

To resolve the issues, do any of the following options below:

OPTION 1: Remove Conflicting Programs
OPTION 2: Manually restart all Trend Micro Security components