Trend Micro Security does not start or turn on

This article shows you what to do when your Trend Micro Security does not start or if it keeps shutting down.​

The following also occurs:

  • There is no Trend Micro  icon on your system tray.
  • The Windows Security Center is not detecting Trend Micro Security.
  • The system tray icon status is "Starting your protection".
  • The program automatically or manually restarts with every update when you click About or About your software.
  • The console randomly shuts down every 5 to 10 minutes.
We recommend that you print out this document or bookmark this page before proceeding because you will be asked to restart your computer during the procedure.

 

To resolve this issue, do any of the following:
[ Expand All ]

 

OPTION 1: Remove conflicting programs

Having more than one security software or their components installed on your computer can cause performance issues. You need to completely remove them before installing your Trend Micro Security software. For the list of programs to remove, see below:

Note:

If there are issues encountered while uninstalling any of the programs, visit their corresponding support website.
Trend Micro
  • Trend Micro Titanium (all versions)
  • Trend Micro Anti-Spam Toolbar
  • Trend Micro Anti-Spyware
  • Trend Micro Antivirus (all versions)
  • Trend Micro Browser Guard
  • Trend Micro Firewall Booster
  • Trend Micro HouseCall
  • Trend Micro Internet Security (all versions)
  • Trend Micro OfficeScan
  • Trend Micro Protection
  • Trend Micro RUBotted
  • Trend Micro Safe Surfing Companion
  • Trend Micro Security (all versions)
  • Trend Micro Security for Dell (all versions)
  • Trend Micro TrendProtect Desktop
  • Trend Micro Web Protection Add-On
  • Trend Micro Worry-Free Business Security
Kaspersky
  • Kaspersky Anti-Virus
  • Kaspersky Anti-Virus for Workstation
  • Kaspersky Anti-Virus Personal
  • Kaspersky Anti-Virus Personal Pro
  • Kaspersky Internet Security
  • Kaspersky Internet Security 16
  • Kaspersky Internet Security 2013
  • Kaspersky Personal Security Suite
  • Kaspersky Pure
  • Kaspersky Security scan
McAfee
  • McAfee AntiSpyware
  • McAfee AntiTheft
  • McAfee AntiVirus Plus
  • McAfee Family Protection
  • McAfee Firewall
  • McAfee Internet Security
  • McAfee Internet Security Suite
  • McAfee Online Backup
  • McAfee PC Protection Plus
  • McAfee Security Scan
  • McAfee Security Scan Plus
  • McAfee SiteAdvisor
  • McAfee Host Intrusion Prevention
  • McAfee Site Advisor Enterprise Plus
  • McAfee Total Protection
  • Mcafee Virus Scan Enterprise
  • McAfee VirusScan
  • McAfee VirusScan Enterprise
  • McAfee VirusScan Home
  • McAfee VirusScan Pro
  • McAfee.com Internet Security Super
  • McAfee.com Personal Firewall Plus
  • McAfee.com SecurityCenter
  • McAfee.com SpyKiller
Symantec (Norton)
  • Norton 360 (all version)
  • Norton Anti Virus Retail Professional
  • Norton AntiBot
  • Norton AntiSpam
  • Norton AntiVirus
  • Norton AntiVirus Professional Edition
  • Norton AV Corp Edition
  • Norton Confidential (Symantec Corporation)
  • Norton Identify Safe
  • Norton Internet Security
  • Norton Online Family
  • Norton Personal Firewall
  • Norton Safety Minder 1.2.2.2 (32/64 bit)
  • Norton Safe Web Lite
  • Norton Security
  • Norton Security Scan
  • Norton Internet Security
  • Symantec AntiVirus
  • Symantec Antivirus Corporate Edition
  • Symantec AntiVirus Win64
  • Symantec Client Security
  • Symantec Endpoint Protection
  • Symantec Protection Agent
AVG
  • AVG
  • AVG Anti-Malware
  • AVG Anti-Spyware
  • AVG AntiVirus
  • AVG Anti-Virus Free
  • AVG Anti-Virus Pro
  • AVG PC TUNEUP
  • AVG Internet security
Microsoft
  • Microsoft Live One Care
  • Microsoft Live Family Safety
  • Microsoft Security Essentials

Note:

The Windows Defender will be disabled automatically when you install your Trend Micro Security software. There is no need to uninstall the program from your computer.
Others
  • 360 Antivirus
  • 360 Safe
  • 360 Security Guard
  • Ad-Aware
  • Ad-Aware Browsing Protection
  • Ad-Aware SE Personal
  • Ad-Aware SE Plus
  • Ad-Aware SE Professional
  • AdSubtract Pro
  • Ad-Aware Total Security
  • AhnLab SpyZero
  • AhnLab V3 VirusBlock Internet Security
  • AhnLab V3 VirusBlock Internet Security Platinum
  • Ansav
  • Anvi Smart Defender
  • Arovax! AntiSpyware
  • AV avast! Free AntiVirus
  • Avast! 8 Antivirus
  • Avast! 8 Internet Security
  • Avast! 8 Premier
  • Avast! Antivirus Home/Professional Edition
  • Avira AntiVir Personal/Premium/Premium Security Suite
  • Avira AntiVir PersonalEdition Classic
  • Avira Free Antivirus 2013
  • Avira Security Suite
  • 百度卫士 (Baidu Guard)
  • Bear Share
  • Beat Trojan
  • BitDefender Antivirus
  • BitDefender Anti-Virus Plus
  • BitDefender Game Safe
  • Bitdefender Internet Security 2013
  • BitDefender Total Security
  • BlackICE 3.6
  • Browser Guard
  • BullGuard AntiVirus
  • CA Anti-Spam
  • CA Antispyware
  • CA Anti-Virus
  • CA Internet Security Suite
  • CA Personal Firewall
  • CA Security Suite
  • Check Point NGR 54
  • Check Point NGR 55
  • Check Point VPN-1 SecureClient
  • Clam AntiVirus
  • COMODO Cloud Antivirus
  • Comodo Firewall Free
  • Comodo Internet Security
  • Cyber Defender Anti-Spyware
  • Cyber Defender Early Detection Center
  • Cyber Sitter
  • Digiturbo VirusDoctor
  • Dr.Web
  • e-frontier Virus Killer Personal Firewall
  • e-frontier VirusKiller
  • e-frontier VirusKiller Firewall
  • eScan AntiVirus
  • eScan Internet Security
  • eScan Total Security
  • ESET Family Security
  • ESET (NOD32) Antivirus
  • ESET (NOD32) Antivirus System
  • ESET (NOD32) Smart Security
  • eTrust AntiSpyware
  • eTrust Antivirus
  • eTrust EZ Armor
  • eTrust PestPatrol AntiSpyware
  • File Security
  • FileSecurity
  • Final Security
  • Flet's Connection Tool
  • FletsTool
  • Folder Lock
  • FortiClient
  • Forticlient Host Security
  • F-Secure Anti-Virus
  • F-Secure Client
  • F-Secure Internet Security
  • G Data Antivirus
  • G Data AntiVirus 2016
  • G Data Internet Security
  • G Data Interenet Security 2016
  • G Data Total Protection
  • Geekbuddy 32
  • Geekbuddy 64
  • Intermute AdSubtract PRO
  • IOBIT Security 360
  • IOBIT Advanced System Care
  • IOBIT Malware Fighter
  • IOBIT Surfing Protection
  • K7 AntiVirus Plus
  • K7 AntiVirus Premium
  • K7 Ultimate Security
  • K7 Total Security
  • Kerio Personal Firewall
  • Kerio WinRoute Firewall
  • Kingsoft AntiVirus
  • Kingsoft Internet Security
  • Kingsoft PC Doctor
  • KV AntiVirus
  • Lavasoft Ad-Aware
  • Micropoint
  • Movies Toolbar for Internet Explorer
  • Movies Toolbar for Chrome
  • Movies Toolbar for Firefox
  • Music Toolbar for Internet Explorer
  • Music Toolbar for Chrome
  • Music Toolbar for Firefox
  • NEC Inter Channel v3 Virus Block Internet Security
  • Norman Personal Firewall
  • Norman Security Suite
  • Outpost Firewall Pro
  • Outpost Internet Security Suite
  • Outpost Personal Firewall Free & Pro
  • Panda Anti Virus
  • Panda Antivirus + Firewall
  • Panda Antivirus Pro
  • Panda Cloud AntiVirus
  • Panda Cloud AntiVirus Pro
  • Panda Global Protection
  • Panda Internet Security
  • Panda Internet Security 2013
  • Panda PLATINUM Internet Security
  • Panda Titanium Antivirus + Antispyware
  • PC Tech Hotline
  • PC Tools AntiVirus
  • PC Tools AntiVirus for Windows
  • PC Tools™ Internet Security
  • PCGATE Personal
  • Pest Patrol
  • Price Gong
  • Private Firewall
  • Quick Heal Internet Security
  • Quick Heal PC Tuner
  • Quick Heal Total Security
  • Radial Point
  • Radial Point Service
  • Rapport
  • RAV
  • Replace Comodo with Comodo SafeSurf
  • Rfw
  • Rising AntiVirus
  • RoboForm
  • SG Anti!SPY
  • SkyNet
  • Sophos Anti-virus
  • Sophos Endpoint Protection
  • Source Next
  • Spy Catcher
  • Spy Killer
  • Spy Sweeper
  • Spy Sweeper 5.3 with Anti-Virus
  • SpySubtract Pro
  • Spybot - Search & Destroy
  • Spyware Bluster
  • Spyware Doctor
  • SpywareBlaster
  • Super AntiSpyware
  • Sunbelt Personal Firewall
  • Sygate Personal Firewall
  • Sygate Personal Firewall Pro
  • Threat Fire
  • Tiny Firewall
  • Tiny Personal FireWall Pro
  • Total Access Smart Installer
  • TotalAccess Smart Installer
  • Trusteer Rapport
  • V3 VirusBlock Internet Security
  • V3 Virus Block
  • Vipre AntiVirus
  • Vipre Internet Security
  • Virus Chaser
  • Virus Doctor
  • Virus Killer
  • Virus Killer Firewall
  • Virus Protector
  • Virus Security
  • Webroot AntiVirus with AntiSpyware
  • Webroot Spy Sweeper
  • Windows Live OneCare Family Safety
  • WinPatrol
  • Yahoo! Assist
  • Yahoo! Companion
  • Yahoo! Toolbar
  • ZoneAlarm Anti-Spyware
  • ZoneAlarm Extreme Security
  • ZoneAlarm Internet Security
  • ZoneAlarm Internet Security Suite
  • ZoneAlarm Plus
  • ZoneAlarm Pro
  • ZoneAlarm with Antivirus

 

OPTION 2: Manually start all Trend Micro Security components

To restart all components of your Trend Micro Security, do the following:
  1. Close all open programs or applications.
  2. Open the Trend Micro Diagnostic Toolkit by doing either of the following:
    • Go to Start > All Programs > Trend Micro (program version) Security > Trend Micro Diagnostic Toolkit.
    • Go to Start > My Computer > Local Disk C: or OS C: > Program Files > Trend Micro > Titanium > SupportTool.exe.
  3. Click the Uninstall tab.
  4. Click Stop all components.
  5. Wait until all the buttons are enabled, then click Start all components.
  6. Close the Trend Micro Diagnostic Toolkit, check if the issue persists.

 

OPTION 3: Reinstall/ Upgrade to the latest version of Trend Micro Security

Uninstall your Trend Micro Security using the Trend Micro Diagnostic Toolkit, then reinstall the program. Do the following:

FOR WINDOWS XP USERS:

On April 8th, 2014, Microsoft formally announced the Windows XP end of support. Because Microsoft no longer fixes issues on Windows XP, it has become increasingly difficult for Trend Micro to keep users safe on this operating system. We encourage all of our users to upgrade their PCs to a more modern operating system which will provide greater stability and security. You can refer to this article for more information.
  1. Go to Start > All Programs > Trend Micro (program version) Security > More Tools & Help >Trend Micro Diagnostic Toolkit.
  2. Click (C) Uninstall tab.
  3. Click 1. Uninstall Software, then wait while the program is being uninstalled.
  4. Click Yes when prompted to restart your computer.
  5. Download the installer file to begin the installation.
    Serial Number Starts with an 'X'
    Maximum Security
    Serial Number Starts with a 'P'
    Internet Security
    Serial Number Starts with an 'A'
    Antivirus+ Security

    Note:

    If your serial number starts with "T", contact Best Buy or your Internet Service Provider, depending on where you got the product.
  6. Double-click the installer to run it.
    Click Yes when the User Account Control window appears.
  7. Wait for the installer to extract the files needed for the installation.
  8. Wait as Trend Micro checks if your computer is compatible for installation.
    System Check
  9. Type your serial number, then click Next.
    Type serial number

    Notes:

    If you forgot your Trend Micro Serial Number, check this Knowledge Base article:
    Finding the serial number of Trend Micro Security.
    If you get the error message "Invalid Serial Number", check this Knowledge Base article:
    “Invalid Serial Number” error message appears when activating Trend Micro Security program.
  10. Read the License Agreement, then click Agree and Install.
    License Agreement
  11. Wait for the program to install. This may take a couple of minutes.
    Installation
  12. Click Finish.
    You will see the main console of your Trend Micro Security program.
    Protected
Video Tutorial

Applies To: Antivirus+ Security - 2015;Antivirus+ Security - 2016;Antivirus+ Security - 2017;Internet Security - 2015;Internet Security - 2016;Internet Security - 2017;Maximum Security - 2015;Maximum Security - 2016;Maximum Security - 2017;Premium Security - 2015;Premium Security - 2016;Premium Security - 2017;Titanium AntiVirus + - All;Titanium for Small Business - All;Titanium Internet Security - All;Titanium Internet Security for Dell - All;Titanium Maximum Security - All;Titanium Maximum Security Premium Edition - All;Titanium Premium Security - All;

Last Updated: Jan. 29, 2017 11:49 PM (PST)
Solution ID: 1059949