Trend Micro Security does not start or turn on

  • Solution ID: 1059949
  • Last Updated: Nov. 14, 2017 11:39 PM (PST)
  • Applies to: Antivirus+ Security - 2015;2016;2017;2018;Internet Security - 2015;Internet Security - 2016;Internet Security - 2017;Internet Security - 2018;Maximum Security - 2015;Maximum Security - 2016;Maximum Security - 2017;Maximum Security - 2018;Premium Security - 2015;Premium Security - 2016;Premium Security - 2017;Premium Security - 2018;
  • Unable to start program | Trend Micro Security

This article shows you what to do when your Trend Micro Security does not start or if it keeps shutting down.​

The following also occurs:

  • There is no Trend Micro  icon on your system tray.
  • The Windows Security Center is not detecting Trend Micro Security.
  • The system tray icon status is "Starting your protection".
  • The program automatically or manually restarts with every update when you click About or About your software.
  • The console randomly shuts down every 5 to 10 minutes.


We recommend that you print out this document or bookmark this page before proceeding because you will be asked to restart your computer during the procedure.

OPTION 1: Remove Conflicting Programs
OPTION 2: Manually restart all Trend Micro Security components