Upgrading Trend Micro Security to the latest version

Learn how to upgrade your Trend Micro program to the latest version. You can upgrade your program for free as long as your subscription is not expired.
Differences between "Renewal", "Upgrade" and "Update":
  • Renewal - extends your subscription/expiration date. This happens automatically after your renewal purchase. Program version does not change.
  • Upgrade - removal of current Trend Micro program then installation of the latest program version.
  • Update - checking, downloading and installing of the latest virus patterns/definitions. This is automatically done by your Trend Micro program every 3 hours.
Choose from the tabs below whether you are installing from your Windows PC or your Apple Mac:

Trend Micro recommends that you always upgrade your Trend Micro Security software to the latest version to ensure that you have the latest protection and prevent product issues.

 

Some products bundled with new or renewing purchases are not available when you opt to get the free upgrade. These will be made available when you renew your subscription. To find out what products are available when you upgrade, log in to your Trend Micro Account.

 

Before you upgrade your Trend Micro Security software to the latest version, check the following:
Subscription information / Expiry date
Your Trend Micro subscription should not be expired yet. To check your serial number and subscription, log in to your Trend Micro Account.

Note: On your Trend Micro Account, you should see the complete description of your Trend Micro program which includes the version/year. On each computer names listed, you should see an "Upgrade Recommended" banner if that specified computer is still using an older version of Trend Micro. A link is included for the instruction to upgrade to latest version.
To upgrade your program, do the following:

STEP 1. Make sure your computer meets the system requirements
On April 8th, 2014, Microsoft formally announced the Windows XP end of support. Because Microsoft no longer fixes issues on Windows XP, it has become increasingly difficult for Trend Micro to keep users safe on this operating system. We encourage all of our users to upgrade their PCs to a more modern operating system which will provide greater stability and security. You can refer to this article for more information.

 

Check the table below to know if your Windows Operating System meets the recommended system requirements to install your Trend Micro Security:

 

 Windows VistaWindows 7Windows 8
and 8.1
Windows 10
Operating System Version (32 or 64-bit)
SP2 or higher
(32 or 64-bit)
SP1 or higher
(32 or 64-bit)

Note: Windows RT is not supported.
(32 or 64-bit)
Processor 800 MHz
(1GHz recommended)
800 MHz
(1GHz recommended)
1GHz 1GHz
Note: These processors support SSE2 Instruction Set.
Memory 512MB
(1GB recommended)
1GB
(32-bit)
2GB
(64-bit)
1GB
(2GB recommended)
(32-bit)
2GB
(64-bit)
1GB
(2GB recommended)
(32-bit)
2GB
(64-bit)
Free Disk Space 1.3 GB
(1.5 GB recommended)
Web Browser
  • Microsoft Internet Explorer 9.0, 10.0 and 11.0
  • Microsoft Edge latest version
  • Mozilla Firefox latest version
  • Google Chrome latest version
  • Microsoft Internet Explorer 9.0, 10.0 and 11.0
  • Microsoft Edge latest version
  • Mozilla Firefox latest version
  • Google Chrome latest version
  • Microsoft Internet Explorer 10.0 and 11.0
  • Microsoft Edge latest version
  • Mozilla Firefox latest version
  • Google Chrome latest version
  • Microsoft Internet Explorer 11.0
  • Microsoft Edge latest version
  • Mozilla Firefox latest version
  • Google Chrome latest version
Internet Connection Broadband or equivalent high speed connection is highly recommended.
Display
  • Desktop - High-colour display with 800x480 pixel resolution or above
  • Windows Store - 1064 x 768 pixel resolution or above
  • Snap Apps - 1366 x 768 pixel resolution or above
PDF Reader Any

STEP 2. Download
  1. Download the installer file to begin the installation.
    Serial Number Starts with an 'X'
    Maximum Security
    Serial Number Starts with a 'P'
    Internet Security
    Serial Number Starts with an 'A'
    Antivirus+ Security

    Note: If your serial number starts with "T", contact Best Buy or your Internet Service Provider, depending on where you got the product.
  2. Double-click the installer to run it.
    Click Yes when the User Account Control window appears.
  3. Wait for the installer to extract the files needed for the installation.

STEP 3. System Check
  1. Click Yes when asked to remove the old program version.
    Ready to remove old version
  2. Click Restart Now when prompted to restart your computer.
    Restart Required
    After restarting, the installation will resume and will prompt for your serial number.

STEP 4. Serial Number
  1. Type your serial number, then click Next.
    Type serial number

    Notes:

STEP 5. License Agreement
  1. Read the License Agreement, then click Agree and Install.
    License Agreement

STEP 6. Installation
  1. Wait for the program to install. This may take a couple of minutes.
    Installation

 


STEP 7. Confirmation
  1. Click Finish.
    You will see the main console of your Trend Micro Security program.
    Protected

Trend Micro recommends that you always upgrade your Trend Micro Security software to the latest version to ensure that you have the latest protection and prevent product issues.

 

Some products bundled with new or renewing purchases are not available when you opt to get the free upgrade. These will be made available when you renew your subscription. To find out what products are available when you upgrade, log in to your Trend Micro Account.

 

Before you upgrade your Trend Micro Security software to the latest version, check the following:
Subscription information / Expiry date
Your Trend Micro subscription should not be expired yet. To check your serial number and subscription, log in to your Trend Micro Account.

Note: On your Trend Micro Account, you should see the complete description of your Trend Micro program which includes the version/year. On each computer names listed, you should see an "Upgrade Recommended" banner if that specified computer is still using an older version of Trend Micro. A link is included for the instruction to upgrade to latest version.
To upgrade your Trend Micro Security for Mac, do the following:

STEP 1: Take note of your serial number
To find your serial number, do the following:
  1. Click the Trend Micro icon on the upper right side of the menu bar.
  2. Click Open Trend Micro Internet Security on the list to open the Trend Micro program.
    Open Trend Micro Internet Security
  3. Click Subscription Expires at the lower right corner of the Trend Micro main console.
    Click Subscription Expires
    The Subscription Information window will appear with your program information and Serial Number.
    Subscription Information

STEP 2: Make sure your Mac meets the system requirements
Check the table below to know if your Mac meets the recommended system requirements to install Trend Micro Antivirus for Mac:
Hardware
  • Intel® Core™-based Apple® Macintosh® computer
  • 2GB memory
  • 1.5GB of available hard disk space
Operating System
  • Mac OS X® version 10.12 “Sierra" (10.12 or higher)
  • Mac OS X® version 10.11 “El Capitan" (10.11 or higher)
  • Mac OS X® version 10.10 "Yosemite" (10.10 or higher)
Supported Web Browsers
  • Apple® Safari® 8.0 or higher
  • Mozilla® Firefox® (The newest version and the most recent previous version)
  • Google Chrome™ (The newest version and the most recent previous version)
Internet Connection
Antivirus for Mac needs an Internet connection for activating online, checking the expiration date, downloading updates (including program and pattern files) from Trend Micro, obtaining information about malicious software, or browsing pages on the Trend Micro website.
If you have a dial-up or other connection to the Internet that charges fees per connection, by the amount of time connected or for the amount of data downloaded, make sure your router or connection software does not automatically start a connection to support the features listed above to avoid extra connection fees. Follow your router's instructions to edit your router settings if necessary.

STEP 3: Uninstall your old Trend Micro program (2016 or older version)
To uninstall your Trend Micro program, do the following:
  1. Click Go > Application located in the upper-left of the Desktop.
    Applications
  2. Select Trend Micro.
    Trend Micro
  3. Select Uninstall Trend Micro Internet Security.
    Uninstall Trend Micro
  4. Click Uninstall.
    Uninstall
  5. Enter your Mac credentials when necessary.
    Password

STEP 4: Download and install Antivirus for Mac
For installation instructions, you can watch the video tutorial or follow the steps below:
  1. Download the disk image (.DMG) or installer file, then save it to your desktop.

     

     

  2. Open the Antivirus for Mac installer.
  3. Click Install Trend Micro Antivirus.
    Installer
  4. Click Open on the security warning to continue the installation.
  5. Click Continue.
    Installer Prompt
  6. Click Continue on the Welcome screen.
    Welcome screen
  7. Read the License Agreement, then click Continue.
    License Agreement
  8. Click Agree when prompted to accept the License Agreement.
    Agree on License Agreement

    Note: You can click Disagree if you do not agree with the terms of the License Agreement but this will automatically terminate the installation process.
  9. Type your serial number on the field provided, then click Continue.
    Enter serial number

    Note: You can find the serial number from the CD sleeve or Order Confirmation email. If you want to install the trial version, select Start a free trial of Trend Micro Antivirus, then click Continue.
  10. Click Install .
    Install
  11. Type your administrator password, then click Install Software.
    Type administrator password

    Note: The administrator password is created when you first set up your Mac operating system. Wait while the Trend Micro components are installed onto your Mac.
  12. Provide your email address, then click Continue.
    Type email address
  13. Click Close after the installation is done.
    Installation successful
Video Tutorial

Applies To: Antivirus for Mac - 2016, Antivirus for Mac - 2017, Antivirus for Mac - 2015;Antivirus+ Security - 2015, Antivirus+ Security - 2016;Antivirus+ Security - 2017;Internet Security - 2015, Internet Security - 2016;Internet Security - 2017;Maximum Security - 2015, Maximum Security - 2016;Maximum Security - 2017;Premium Security - 2015, Premium Security - 2016;Premium Security - 2017;Titanium AntiVirus + - All;Titanium Internet Security - All;Titanium Maximum Security - All;Titanium Maximum Security Premium Edition - All;Titanium Premium Security - All;Trend Micro Internet Security - All;Trend Micro Internet Security Pro - All;

Last Updated: Nov. 30, 2016 5:47 AM (PST)
Solution ID: 1059569