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Get ready for Windows 10 by upgrading Trend Micro Security to the latest version

Learn how to upgrade your Trend Micro program to the latest version. You can upgrade your program for free as long as your subscription is not expired.
Note: Differences between "Renewal", "Upgrade" and "Update":
  • Renewal - extends your subscription/expiration date. This happens automatically after your renewal purchase. Program version does not change.
  • Upgrade - removal of current Trend Micro program then installation of the latest program version.
  • Update - checking, downloading and installing of the latest virus patterns/definitions. This is automatically done by your Trend Micro program every 3 hours.
Trend Micro recommends that you always upgrade your Trend Micro Security software to the latest version to ensure that you have the latest protection and prevent product issues.
Important: Some products bundled with new or renewing purchases are not available when you opt to get the free upgrade. These will be made available when you renew your subscription. To find out what products are available when you upgrade, log in with your Trend Micro Account.
To install the latest version of the Trend Micro program, follow the steps below:
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Before upgrading

Before you upgrade your Trend Micro Security software to the latest version, check the following details:
Subscription information / Expiry date
Your Trend Micro subscription should not be expired yet. To check your serial number and subscription, login to  Trend Micro Account (My Account).
Note: On your My Account you should be able to see the complete description of your Trend Micro program which includes the version/year. On each computer names listed you should be able to see an "Upgrade Recommended" banner if that specified computer is still using an older version of Trend Micro and also a link is included for the instruction to upgrade to latest version.
Serial number
Your serial number should start with the following letters: X, P, or A.
Sample format:
  • XFFF-0012-3456-7890-1234
  • PFFF-0012-3456-7890-1234
  • AFFF-0012-3456-7890-1234
Note:
  • If your serial number starts with "T", contact Best Buy or your Internet Service Provider, depending on where you got the product
  • If your serial number starts with other letters, your upgrade is not currently supported
  • FFF pertains to any letter
System requirements
Your computer must meet the minimum system requirements to install the latest version.
Conflicting software
There should be no conflicting software installed on your computer before you install the latest version to prevent performance issues.

 

Upgrading from an older Trend Micro Security software (2011 - 2015 version)

For instructions on how to install the upgrade, check the table below and match your serial number to your program and subsequent instructions:
Serial Number FormatProgram UpgradeInstructions
Starts with "X"
Example: XFFF-0012-3456-7890- 1234
Maximum Security  Read the instructions
Starts with "P"
Example: PFFF-0012-3456-7890-1234
Internet Security   Read the instructions
Starts with "A"
Example: AFFF-0012-3456-7890-1234
Antivirus+ Security Read the instructions
Note: For Serial Numbers starting with Txxx-, contact the store or company that issued the license to get the appropriate installer for upgrade.

 

Upgrading from an older Trend Micro program (2010 version and below)

The following Trend Micro programs (2010 version and below) reached End of Support and End of Life last January 1, 2013:
  • Trend Micro AntiVirus plus AntiSpyware 
  • Trend Micro Internet Security
  • Trend Micro Internet Security Pro
You’ll be getting the following messages when using these programs: 
End of Life
If you still have an active subscription, you can upgrade your program for free to the 2016 version. Refer to the table below for instructions: 
Current ProgramSerial Number FormatUpgrade ToUpgrade Instructions
Trend Micro Internet Security Pro Starts with "X"
Example: XFFF-0012-3456-7890- 1234
Maximum Security Read the instructions
Trend Micro Internet Security Starts with "P"
Example: PFFF-0012-3456-7890-1234
Internet Security Read the instructions
Trend Micro AntiVirus plus AntiSpyware Starts with "A"
Example: AFFF-0012-3456-7890-1234
Antivirus+ Security Read the instructions
Note: For Serial Numbers starting with Txxx-, contact the store or company that issued the license to get the appropriate installer for upgrade.
Video Tutorial

Applies To: Antivirus+ Security - 2015, Antivirus+ Security - 2016;Internet Security - 2015, Internet Security - 2016;Maximum Security - 2015, Maximum Security - 2016;Premium Security - 2015, Premium Security - 2016;Titanium AntiVirus + - All;Titanium Internet Security - All;Titanium Maximum Security - All;Titanium Maximum Security Premium Edition - All;Titanium Premium Security - All;Trend Micro Internet Security - All;Trend Micro Internet Security Pro - All;

Last Updated: May. 11, 2016 6:07 AM (PST)
Solution ID: 1059569