Frequently Asked Questions (FAQ) about Mobile Security for Android
Get answers to frequently asked questions about Mobile Security for Android.
The following are the minimum system requirements for Mobile Security:
Android OS 4.0 and above
40MB - 100MB
A Trend Micro account is required for the following features:
- Parental Controls - keeps your settings secure.
- Lost Device Protection - securely locates your mobile device, lock it, delete all of its data, or sound an alarm from a web portal.
Activating your Mobile Security enables you to use the following premium features:
- Safe Surfing
- Parental Controls
- Data Theft Scanner
- Call & Text Blocker
- Lost Device Protection
- App Manager
- Pre-Installation Scan
On some devices, SIM lock is triggered when your device is on airplane or flight mode. Use your Trend Micro password to unlock your device.
Note: If you forgot your password, open https://mobilesecurity.trendmicro.com page, then click Forgot Password to retrieve your password using your email.
You need an alternate email address to receive an unlock key in case your mobile device gets locked. By default, Mobile Security will use your Gmail account as an alternate email address.
To set up an alternate email address, go to Settings, then tap Set up alternate email address.
Lost Device Protection is a feature in Mobile Security that protect your mobile devices and its data. Enabling the feature allows you to remotely trigger alert, locate, lock & wipe your data in case of loss.
- "Please activate Mobile Security in 'Device administrators' to enable remote wipe and uninstall protection. NOTE: You will need to deactivate it before uninstalling Mobile Security".
- "Activating this administrator will allow the application Mobile Security to perform the following operations: Erase All Data erase the phone's data without warning, by performing a factory data reset."
Activating Mobile Security in Device Administrators will grant necessary permissions/rights to enable this feature.
For Lost Device Protection to work properly, make sure GPS and Data/Wifi connections are turned on.
Mobile Security is detecting and blocking threats in your device. By default, it only shows the Virus Scan result. To see the Data Theft Scan result, tap the arrow.
Yes, you can use the serial number of Maximum Security for your Mobile Security for Android and Mobile Security for iOS app. However, you are only entitled for a 7-day free trial of Mobile Security when you use Internet Security and Antivirus+ Security.
You can install Mobile Security on your iOS and Android devices. However devices running on Windows Mobile is currently not supported.
For iPhone, iPad and iPod Touch
To install Mobile Security on your iPhone, iPad or iPod Touch, download the app from Apple App Store. For instructions, refer to this Knowledge Base article: Downloading, installing, and activating the full version of Mobile Security for iOS.
For Android phone and tablet
To install Mobile Security on your Android tablets, download the app from the Google Play Store. For instructions, refer to this Knowledge Base article: Downloading, installing and activating the full version of Mobile Security for Android.
FOR MOBILE SECURITY FOR AMAZON KINDLE USERS:
Mobile Security for Amazon Kindle has reached its End of Life (EOL). This means that the app will no longer be available in the Amazon Store. To know more about the End of Life (EOL) and End of Support (EOS) of Mobile Security for Amazon Kindle, click here.
System Tuner is a feature in Mobile Security which optimizes your device's performance, extending its' battery life, ending applications on the background to free up some memory.
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