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Frequently Asked Questions (FAQ) about Trend Micro Mobile Security

Get answers to questions about Trend Micro Mobile Security.

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What are the minimum system requirements to install Trend Micro Mobile Security?

The following are the minimum system requirements for Mobile Security:
Operating System
Android OS 2.3 and above
Storage space
11MB (minimum)
12MB for Android OS 2.x
22MB for Android OS 3.x/4.x
Internet Connection
Note: Android OS 2.2 will no longer be supported starting with version 6.0 and future releases.


Why do I need a Trend Micro account?

A Trend Micro account is required for the following features:
  • Parental Controls - to keep your settings secure.
  • Lost Device Protection - to securely locate your mobile device, lock it, delete all of its data, or sound an alarm from a web portal.
  • Backup & Restore - to securely upload and download the data from the backup server.


What does activation do?

Activating your Trend Micro Mobile Security enables you to use the following premium features:
  • Safe Surfing
  • Parental Controls
  • Data Theft Scanner
  • Call & Text Blocker
  • Lost Device Protection


My SIM was not removed and I never trigger the remote lock, but why does Mobile Security lock my device?

On some devices, SIM lock is triggered when your device is on airplane or flight  mode. Use your Trend Micro password to unlock device.
Note: If you forgot your password, open page, and then click Forgot Password to retrieve your password using your email.


Why do I need an alternate email address and how can I set it?

You need an alternate email address to receive an unlock key in case your mobile device gets locked. By default, Mobile Security will use your Gmail account as an alternate email address.
To set up an alternate email address, go to Settings, and then tap Set up alternate email address.


What is Lost Device Protection in Mobile Security

Lost Device Protection is Mobile Security's feature to protect your mobile devices and its data. Enabling this will allow you to remotely trigger scream, locate, lock & wipe your data in case of loss.
You will get the following messages when you want to enable this feature:
  • "Please activate Mobile Security in 'Device administrators' to enable remote wipe and uninstall protection. NOTE: You will need to deactivate it before uninstalling Mobile Security".
  • "Activating this administrator will allow the application Mobile Security to perform the following operations: Erase All Data erase the phone's data without warning, by performing a factory data reset."
Activating Mobile Security in Device Administrators will grant necessary permissions/rights to enable this feature.


How does Lost Device Protection works?

For Lost Device Protection to work properly, make sure that GPS and Data/Wifi are turned on.


Why didn't Mobile Security detect all the threats in my device?

Mobile Security is detecting and blocking threats in your device. By default, it only shows the Virus Scan result. To see the Data Theft Scan result, tap the arrow.


Can I use the serial number of my Trend Micro Security program for Mobile Security?

Yes, you can use the serial number of Trend Micro Maximum Security for your Trend Micro Mobile Security program. However, you are only entitled for a 30 day free trial of Trend Micro Mobile Security when you use Trend Micro Internet Security and Trend Micro AntiVirus +.


Can I install Mobile Security on iOS, Android Tablet, Amazon Kindle or Windows 8 devices?

Yes, you can install Mobile Security on your iOS devices, Amazon Kindle devices and Android devices. To install Mobile Security on your iOS devices, download the app from AppStore. To install Mobile Security on your Kindle devices, download the app from the Amazon Appstore. To install Mobile Security on your Android tablets, download the app from the Google Play Store.
On the other hand, phones and tablets that are running on Windows OS are currently not supported by the app.


What is System Tuner?

System Tuner is a Mobile Security feature that optimizes your device's performance extending its' battery life, ending applications on the background to free up some memory and cleaning of device's history records to save space.


Need Help?

If you have further questions or if you encountered issues while downloading, installing or activating the program, contact our Technical Support for assistance.
Video Tutorial

Applies To: Trend Micro Mobile Security - 2.6, 3.0, 3.1, 3.5, 5.0, 6.0;

Last Updated: Mar. 22, 2015 10:46 PM (PST)
Solution ID: 1059218