Frequently Asked Questions (FAQ) about Mobile Security for Android

Get answers to frequently asked questions about Mobile Security for Android.

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What are the minimum system requirements to install Mobile Security for Android?

The following are the minimum system requirements for Mobile Security:
Operating System
Android OS 4.0 and above
Storage space
40MB (minimum)
Memory
25MB - 90MB
Others
Internet Connection

 

Why do I need a Trend Micro account?

A Trend Micro account is required for the following features:
  • Parental Controls - keeps your settings secure.
  • Lost Device Protection - securely locates your mobile device, lock it, delete all of its data, or sound an alarm from a web portal.

 

What does activation do?

Activating your Mobile Security enables you to use the following premium features:
  • Safe Surfing
  • Parental Controls
  • Data Theft Scanner
  • Call & Text Blocker
  • Lost Device Protection
  • App Manager
  • Pre-Installation Scan

 

My SIM was not removed and I never trigger the remote lock, but why does Mobile Security lock my device?

On some devices, SIM lock is triggered when your device is on airplane or flight mode. Use your Trend Micro password to unlock your device.

Note:

Note: If you forgot your password, open https://mobilesecurity.trendmicro.com page, then click Forgot Password to retrieve your password using your email.

 

Why do I need an alternate email address and how can I set it?

You need an alternate email address to receive an unlock key in case your mobile device gets locked. By default, Mobile Security will use your Gmail account as an alternate email address.
To set up an alternate email address, go to Settings, then tap Set up alternate email address.

 

What is Lost Device Protection in Mobile Security?

Lost Device Protection is a feature in Mobile Security that protect your mobile devices and its data. Enabling the feature allows you to remotely trigger alert, locate, lock & wipe your data in case of loss.
You will get the following messages when you want to enable this feature:
  • "Please activate Mobile Security in 'Device administrators' to enable remote wipe and uninstall protection. NOTE: You will need to deactivate it before uninstalling Mobile Security".
  • "Activating this administrator will allow the application Mobile Security to perform the following operations: Erase All Data erase the phone's data without warning, by performing a factory data reset."
Activating Mobile Security in Device Administrators will grant necessary permissions/rights to enable this feature.

 

How does Lost Device Protection work?

For Lost Device Protection to work properly, make sure GPS and Data/Wifi connections are turned on.

 

Why didn't Mobile Security detect all the threats in my device?

Mobile Security is detecting and blocking threats in your device. By default, it only shows the Virus Scan result. To see the Data Theft Scan result, tap the arrow.

 

Can I use the serial number of my Trend Micro Security program for Mobile Security?

Yes, you can use the serial number of Maximum Security for your Mobile Security for Android and Mobile Security for iOS app. However, you are only entitled for a 30-day free trial of Mobile Security when you use Internet Security and Antivirus+ Security.

 

Can I install Mobile Security on iOS, Android Tablet, Amazon Kindle or Windows Mobile devices?

You can install Mobile Security on your iOS devices, Amazon Kindle devices and Android devices. However devices running on Windows Mobile is currently not supported.
For iPhone, iPad and iPod Touch
To install Mobile Security on your iPhone, iPad or iPod Touch, download the app from Apple App Store. For instructions, refer to this Knowledge Base article: Downloading, installing, and activating the full version of Mobile Security for iOS.
For Amazon Kindle
To install Mobile Security on your Kindle devices, download the app from the Amazon Appstore. For instructions, refer to this Knowledge Base article: Downloading, installing and activating Mobile Security for Amazon Kindle.
For Android phone and tablet
To install Mobile Security on your Android tablets, download the app from the Google Play Store. For instructions, refer to this Knowledge Base article: Downloading, installing and activating the full version of Mobile Security for Android.

 

What is System Tuner?

System Tuner is a feature in Mobile Security which optimizes your device's performance, extending its' battery life, ending applications on the background to free up some memory.

Need Help?

Our Support Team is ready to help you with your concerns. Contact Support  
Applies To: Mobile Security for Android - 6.0, 7.0, 8.0;

Last Updated: Apr. 28, 2017 6:02 AM (PST)
Solution ID: 1059218