Unable to run the Trend Micro Security installer

  • Solution ID:1059164
  • Last Updated:Jan. 04, 2019 4:27 AM (PST)
  • Applies to:Antivirus+ Security - 2016, 2017;2018;2019;Internet Security - 2016, Internet Security - 2017;Internet Security - 2018;Internet Security - 2019;Maximum Security - 2016, Maximum Security - 2017;Maximum Security - 2018;Maximum Security - 2019;Premium Security - 2016, Premium Security - 2017;Premium Security - 2018;Premium Security - 2019;
  • Cannot Open Installer | Trend Micro Security

You are unable to install your Trend Micro Security program because of either of the following:

  • The installer fails to launch.
  • The installer cannot extract the files it needs to install your program.

This issue happens because of a possible malware infection that is blocking the installation of your Trend Micro program.

To resolve this issue, follow the steps below:

  1. Download the Trend Micro Anti-Threat Toolkit by clicking the download button below:

  2. Double-click svchost.exe. A black screen will appear while the tool initializes.

    Anti Threat Tool

    Wait for the tool to finish scanning and cleaning your computer.

  3. Install your Trend Micro program. To install your Trend Micro program, refer to this Knowledge Base article: Installing Trend Micro Security.

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