Removing malware that cannot be cleaned, quarantined or deleted by Trend Micro Security software

  • Solution ID: 1059019
  • Last Updated: Sep. 15, 2017 5:19 PM (PST)
  • Applies to: Antivirus+ Security - 2015;2016;2017;2018;Internet Security - 2015;Internet Security - 2016;Internet Security - 2017;Internet Security - 2018;Maximum Security - 2015;Maximum Security - 2016;Maximum Security - 2017;Maximum Security - 2018;Premium Security - 2015;Premium Security - 2016;Premium Security - 2017;Premium Security - 2018;
  • Malware cannot be cleaned | Trend Micro Security

This article shows you how to remove malware that cannot be cleaned, quarantined or deleted after being detected by your Trend Micro Security software.


Use the Trend Micro Anti-Threat Toolkit to deal with detected threats that cannot be cleaned, quarantined, or deleted.
The Trend Micro Anti-Threat Toolkit collects information from your computer. It then gives you a token or a reference ID that you can submit to Trend Micro Technical Support for further evaluation.
To use the tool, do the following:
For Windows 10
For Windows 8/8.1
For Windows 7