Disabling or enabling your Trend Micro Security software

This article shows you how to turn on or off your Trend Micro program. Below are some of the reasons why you may need to temporarily disable it:

  • To analyze issues you encounter on your computer
  • To install a hardware device
  • To verify if Trend Micro program is causing the issue on your computer
For instructions on how to disable or enable your Trend Micro program, do the following depending on your operating system:

For Windows PC

OPTION 1: Turn off Trend Micro Security from the System Tray

  1. Right-click the Trend Micro icon in the System Tray (near the clock at the bottom right part of the screen).
    If you do not see the System Tray icon, click the arrow button to show the rest of the icons.
  2. Select Exit.
    System tray icon
  3. Wait for Trend Micro's System Tray icon (near the clock at the bottom right part of the screen) to disappear.
    Once the icon disappears, Trend Micro is now disabled.
    If you are having problems clicking the Trend Micro icon from the System Tray, proceed to
    OPTION 2: Turn off Trend Micro Security using the Diagnostic Toolkit.

OPTION 2: Turn off Trend Micro Security using the Diagnostic Toolkit

  1. Download SupportTool.zip by clicking the download button below:

     

     

  2. Right-click SupportTool.zip, then select Extract here.
    After extraction is complete. A new file named SupportTool.bat should appear.
  3. Right-click SupportTool.bat, then select Run as administrator.
  4. Click Yes when the User Account Control Window appears.
    User Account Control
  5. On the Diagnostic Toolkit window, click the Uninstall tab, then click 5. Stop all components.
    Stop all components
  6. Wait for Trend Micro's System Tray icon (near the clock at the bottom right part of the screen) to disappear.
    Once the icon disappears, Trend Micro Security is now disabled.
To enable your Trend Micro Security, follow the steps below:
  1. Download SupportTool.zip by clicking the download button below:

     

     

  2. Right-click SupportTool.zip, then select Extract here.
    After extraction is complete. A new file named SupportTool.bat should appear.
  3. Right-click SupportTool.bat, then select Run as administrator.
  4. Click Yes when the User Account Control Window appears.
    User Account Control
  5. On the Diagnostic Toolkit window, click the Uninstall tab, then click 4. Start All Components.
    Start all Components

    Your Trend Micro program is now enabled.

For Mac
To disable your Trend Micro Antivirus for Mac, follow the steps below:

OPTION 1: Turn off Antivirus for Mac from the Status Menu

  1. Click the Trend Micro icon located on your Mac menu bar.
  2. Click Shut Down Trend Micro Antivirus.
    shut down internet security
  3. Wait for the Trend Micro icon to disappear. The Trend Micro program should be disabled once the icon disappear.

OPTION 2: Turn off Antivirus for Mac using the Diagnostic Toolkit

  1. Using the Spotlight search box, type "Trend Micro" to show all files related to the program.
  2. Select Trend Micro Antivirus Diagnostic Toolkit.
  3. Click Stop Components.
    stop components

    A confirmation window will appear. Click OK.
    stopping components is successfully
To enable your Trend Micro Antivirus for Mac, follow the steps below:
  1. Using the Spotlight search box, type "Trend Micro" to show all files related to the program.
  2. Select Trend Micro Antivirus Diagnostic Toolkit.
  3. Click Start Components.
    start components

    A confirmation window will appear. Click OK.
    starting components is successfully
Video Tutorial

Applies To: Antivirus for Mac - 2015, Antivirus for Mac - 2016, Antivirus for Mac - 2017;Antivirus+ Security - 2015;2016;2017;Internet Security - 2015;Internet Security - 2016;Internet Security - 2017;Maximum Security - 2015;Maximum Security - 2016;Maximum Security - 2017;Premium Security - 2015;Premium Security - 2016;Premium Security - 2017;

Last Updated: Jun. 26, 2017 12:26 AM (PST)
Solution ID: 1058376