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“Starting your protection” appears from the Trend Micro program

You get the following message when you point your mouse over the Trend Micro icon in your system tray:
“Starting your protection”
You also cannot do the following:
  • Open the program’s main console
  • Go online after installing your Trend Micro program
To resolve this issue, follow the steps below.
[ Expand All ]

 

Option 1: Upgrade to the latest version

For the complete instructions on how to upgrade your Trend Micro program to the latest version, refer to this Knowledge Base article: Upgrading Trend Micro Security to the latest version.

 

Option 2: Reinstall your current program version

Important: We recommend that you print out this document or bookmark this page before proceeding because you will be asked to restart your computer during the procedure.
  1. Go to Start > All Programs > Trend Micro Titanium > Trend Micro Diagnostic Toolkit.
  2. Click the (C) Uninstall tab when the Trend Micro Diagnostic Toolkit window appears.
  3. Click 1. Uninstall Software and wait while the program is being uninstalled.
  4. Click Yes when prompted to restart your computer.
  5. Reinstall your program. Download your current program version below:
    Note: The versions available on this section are only from 2013-2015 versions.
    For 2013 version
    Serial NumberDownload and install this program:
    Serial Numbers starting with "X"
    Example: XFFF-0012-3456-7890-1234
    Serial Numbers starting with "P"
    Example: PFFF-0012-3456-7890-1234
    Serial Numbers starting with "A"
    Example: AFFF-0012-3456-7890-1234
    For 2014 version
    Serial NumberDownload and install this program:
    Serial Numbers starting with "X"
    Example: XFFF-0012-3456-7890-1234
    Serial Numbers starting with "P"
    Example: PFFF-0012-3456-7890-1234
    Internet Security
    Serial Numbers starting with "P"
    Example: AFFF-0012-3456-7890-1234
    Antivirus+ Security
    For 2015 version
    Serial NumberDownload and install this program:
    Serial Numbers starting with "X"
    Example: XFFF-0012-3456-7890-1234
    Serial Numbers starting with "P"
    Example: PFFF-0012-3456-7890-1234
    Internet Security
    Serial Numbers starting with "P"
    Example: AFFF-0012-3456-7890-1234
    Antivirus+ Security
Video Tutorial

Applies To: Antivirus+ Security - 2015, Antivirus+ Security - 2016;Internet Security - 2015, Internet Security - 2016;Maximum Security - 2015, Maximum Security - 2016;Premium Security - 2015, Premium Security - 2016;Titanium AntiVirus + - All;Titanium Internet Security - All;Titanium Maximum Security - All;Titanium Premium Security - All;

Last Updated: Aug. 19, 2015 3:25 AM (PST)
Solution ID: 1056609