“Starting your protection” appears from the Trend Micro program

You get the following message when you point your mouse over the Trend Micro icon in your system tray:

“Starting your protection”

You also cannot do the following:

  • Open the program’s main console
  • Go online after installing your Trend Micro program

BEFORE YOU PROCEED:

We recommend that you print out this document or bookmark this page before proceeding because you will be asked to restart your computer during the procedure.

To resolve this issue, choose either of the options below:

Upgrade to the Latest Version
Reinstall your Trend Micro Security
Applies To: Antivirus+ Security - 2015, 2016;2017;2018;Internet Security - 2015, Internet Security - 2016;Internet Security - 2017;Internet Security - 2018;Maximum Security - 2015, Maximum Security - 2016;Maximum Security - 2017;Maximum Security - 2018;Premium Security - 2015, Premium Security - 2016;Premium Security - 2017;Premium Security - 2018;

Last Updated: Oct. 06, 2017 6:15 AM (PST)
Solution ID: 1056609