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“Starting your protection” appears from the Trend Micro program

You get the following message when you point your mouse over the Trend Micro icon in your system tray:
“Starting your protection”
You also cannot do the following:
  • Open the program’s main console
  • Go online after installing your Trend Micro program
To resolve this issue, follow the steps below:
[ Expand All ]

 

Option 1: Upgrade to the latest version

For the complete instructions on how to upgrade your Trend Micro program to the latest version, refer to this Knowledge Base article: Upgrading Trend Micro Security to the latest version.

 

Option 2: Reinstall your current program version

Important: We recommend that you print out this document or bookmark this page before proceeding because you will be asked to restart your computer during the procedure.
  1. Open the Trend Micro Diagnostic Toolkit, do the following:
    For Windows XP, Vista and 7:
    1. Go to Start > All Programs > Trend Micro (version) > More Tools and Help .
    2. Click Trend Micro Diagnostic Toolkit.
    For Windows 8:
    1. Press Windows + C keys on your keyboard to open Charms or hover your mouse pointer on the upper right corner of your screen.
    2. Click Search.
    3. Type "diagnostic toolkit" on the Search box.
    4. Click Trend Micro Diagnostic Toolkit from the search results.
    For Windows 10:
    1. Click Start > All Apps > Trend Micro Security > Trend Micro Diagnostic Toolkit.
  2. Click the (C) Uninstall tab when the Trend Micro Diagnostic Toolkit window appears.
  3. Click 1. Uninstall Software and wait while the program is being uninstalled.
  4. Click Yes when prompted to restart your computer.
  5. Reinstall your program. Download your current program version below:
    Note: The versions available on this section are only from 2013-2016 versions.
    For 2013 version
    Serial NumberDownload and install this program:
    Serial Numbers starting with "X"
    Example: XFFF-0012-3456-7890-1234
    Serial Numbers starting with "P"
    Example: PFFF-0012-3456-7890-1234
    Serial Numbers starting with "A"
    Example: AFFF-0012-3456-7890-1234
    For 2014 version
    Serial NumberDownload and install this program:
    Serial Numbers starting with "X"
    Example: XFFF-0012-3456-7890-1234
    Serial Numbers starting with "P"
    Example: PFFF-0012-3456-7890-1234
    Internet Security
    Serial Numbers starting with "P"
    Example: AFFF-0012-3456-7890-1234
    Antivirus+ Security
    For 2015 version
    Serial NumberDownload and install this program:
    Serial Numbers starting with "X"
    Example: XFFF-0012-3456-7890-1234
    Serial Numbers starting with "P"
    Example: PFFF-0012-3456-7890-1234
    Internet Security
    Serial Numbers starting with "P"
    Example: AFFF-0012-3456-7890-1234
    Antivirus+ Security
    For 2016 version
    Serial NumberDownload and install this program:
    Serial Numbers starting with "X"
    Example: XFFF-0012-3456-7890-1234
    Serial Numbers starting with "P"
    Example: PFFF-0012-3456-7890-1234
    Internet Security
    Serial Numbers starting with "P"
    Example: AFFF-0012-3456-7890-1234
    Antivirus+ Security
 
Note for Windows XP Users:
On April 8th, 2014, Microsoft formally announced the Windows XP end of support. Because Microsoft no longer fixes issues on Windows XP, it has become increasingly difficult for Trend Micro to keep users safe on this operating system. While our internet security products can be installed on Windows XP, we encourage all of our users to upgrade their PCs to a more modern operating system which will provide greater stability and security. You can refer to this article for more information.
Video Tutorial

Applies To: Antivirus+ Security - 2015, Antivirus+ Security - 2016;Internet Security - 2015, Internet Security - 2016;Maximum Security - 2015, Maximum Security - 2016;Premium Security - 2015, Premium Security - 2016;Titanium AntiVirus + - All;Titanium Internet Security - All;Titanium Maximum Security - All;Titanium Premium Security - All;

Last Updated: Feb. 05, 2016 1:36 AM (PST)
Solution ID: 1056609