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"Protection Disabled" error message appears when opening the main console of Titanium because the program's services are not running or have stopped responding

You get the following error message when opening the main console of your Trend Micro Titanium program:
Protection Disabled
Titanium 2012
Protection Disabled
Titanium 2013
"Protection Disabled Please contact Trend Micro for help immediately."
This message appears because one or all of Trend Micro Titanium's services are not running or have stopped responding.
To resolve the issue, follow the steps below:
  1. Restart Trend Micro Titanium's services. You can do this by following the steps below:
    1. Go to Start > Programs > <Trend Micro Titanium program>.
    2. Click Trend Micro Diagnostic Toolkit.
    3. Click the Uninstall tab.
    4. Click Stop all components. Wait until all the buttons are enabled.
    5. Click Start all components. Wait until all the buttons are enabled again.
    6. Close the Diagnostic Toolkit and open your Trend Micro Titanium program.
      If the issue persists, proceed to step 2.
  2. Check for and remove any malicious software or malware (viruses or spyware) that may be on your computer.
    Some viruses may lock specific folders from being accessed by other software. To detect and remove any malware (malicious software like viruses and spyware) from your computer, run our online scanner HouseCall. For instructions, check this solution:
  3. Open the main console and check if the issue persists. If it does, you may want to upgrade to the latest Trend Micro Security program. For instructions on how to upgrade, choose your program below:
Note for Windows XP Users:
On April 8th, 2014, Microsoft formally announced the Windows XP end of support. Because Microsoft no longer fixes issues on Windows XP, it has become increasingly difficult for Trend Micro to keep users safe on this operating system. While our internet security products can be installed on Windows XP, we encourage all of our users to upgrade their PCs to a more modern operating system which will provide greater stability and security. You can refer to this article for more information.
Video Tutorial

Applies To: Titanium AntiVirus + - All;Titanium Internet Security - All;Titanium Internet Security for Dell - 2011;Titanium Maximum Security - All;Titanium Premium Security - All;

Last Updated: Feb. 04, 2016 10:16 PM (PST)
Solution ID: 1056340