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Managing your Trend Micro Account (MyAccount)

Trend Micro Account is an online tool you can use to view and manage your subscription, account information, and registration information for all installations. You can also use this tool to renew your subscription or cancel the automatic renewal.
Note: Your Trend Micro Account is automatically created when you install and register your Trend Micro program. This is done during registration, when you are asked to specify an email address and password.
If you purchased your Trend Micro Security software from Best Buy or from your Internet Service Provider (ISP), you need to contact Geek Squad or your ISP support team instead.
Select the activity you want to do with your Trend Micro Account:
[ Expand All ]

 

Logging in to Trend Micro Account (MyAccount)

To log into your Trend Micro MyAccount, do the following:
  1. Go to Trend Micro Account (MyAccount).
    Trend Micro MyAccount
  2. Type your email address and password then click Sign In.
    You can now view and manage your Trend Micro subscriptions.
    Note: If you forgot your password and you cannot access the registered email address, refer to this Knowledge Base article: "You did not provide the right information. Please try again." error message appear when logging in to MyAccount.

 

Retrieving the email address registered to Trend Micro Account (MyAccount)

If you forgot the email address you used to register your Trend Micro program, you can find this in your program's Subscription Information section. To access this information, do any of the following:
From the sytem tray
  1. Right-click the Trend Micro system tray icon.
    Desktop and sytem tray icon
  2. Click Check Subscription.
    Check Subscription
  3. Check the email address.
    Subscription Information
From the main console
  1. Double-click the Trend Micro icon on your desktop to open the main console.
  2. Click the expiry date.
    Main Console
  3. Check the email address.
    Subscription Information
From the Trend Micro Account (MyAccount) Website
  1. Go to Trend Micro Account (MyAccount).
  2. Click the Forgot which address you used before? link.
  3. Provide your Trend Micro serial number, then click Check Now.

 

Retrieving a forgotten password

  1. Go to Trend Micro Account (MyAccount).
    Trend Micro MyAccount
  2. Click Forgot password?.
    Click forgot your password
  3. Type the email address you used to register your program.
  4. Type the captcha or characters shown then click Retrieve.
    Click Retrieve

    You will be prompted to check your email to reset your MyAccount password.
    Check your email
  5. Log in to your email and open the email from Trend Micro.
  6. Click change your password now. A new window will open asking for your new password.
    Click change your password now
  7. Type your new password in the New password field.
  8. Retype your new password in the Confirm new password field.
    Create a new password

    Note: Your password should be between 8 and 50 characters long. Make sure to remember your password.
  9. Click Update Password.
  10. Click Sign In.
    Password Changed

    Note: If you cannot remember your password and you have already changed your email address, contact our Technical Support for assistance.

 

Changing email address

To change your registered email address, follow the steps below.
  1. Go to Trend Micro Account (MyAccount).
  2. Type your email address and password then click Sign In.
    Trend Micro MyAccount
    Notes:
    • If you forgot the email address used, click Forgot which address you used before?.
    • If you forgot the password you used, click Forgot password?.
  3. Click the Account tab.
    Click the Account tab
  4. Type your new email address then click Change Email.
    Click Change Email
  5. Click Confirm.
    Confirm New Email

    You will see a message confirming that you email address has been changed.
  6. Click Close. You will be signed out from MyAccount.
    Email Address Changed
  7. Sign in to MyAccount using your new email address and your password.

 

Updating first name, last name, and location (country)

To change your registered name and country, follow the steps below.
  1. Go to Trend Micro Account (MyAccount).
  2. Type your email address and password then click Sign In.
    Trend Micro MyAccount
    Notes:
    • If you forgot the email address used, click Forgot which address you used before?.
    • If you forgot the password you used, click Forgot password?.
  3. Click the Account tab.
    Click the Account tab
  4. Select or update the information that you want to change.
    Update your information
  5. Click Update Profile.
    You will see a message confirming that you email address has been changed.
    Information Updated

 

Changing password

To change your MyAccount password, follow the steps below.
  1. Go to Trend Micro Account (MyAccount).
  2. Type your email address and password then click Sign In.
    Trend Micro MyAccount
    Notes:
    • If you forgot the email address used, click Forgot which address you used before?.
    • If you forgot the password you used, click Forgot password?.
  3. Click the Account tab.
    Click the Account tab
  4. Type your current password in the Current Password field.
    Update your information
  5. Type your new password in the New Password field.
  6. Retype your password in the Confirm New Password field.
  7. Click Update Profile.
    You will see a message confirming that your information has been changed.
    Information Updated

 

Changing computer names and descriptions

  1. Go to Trend Micro Account (MyAccount).
  2. Type your email address and password then click Sign In.
    Trend Micro MyAccount
    Notes:
    • If you forgot the email address used, click Forgot which address you used before?.
    • If you forgot the password you used, click Forgot password?.
  3. Click the Product tab.
  4. Look for the program you wish to update.
  5. Click the blue drop down arrow to see the computers activated under this license.
    Click the drop down arrow
  6. Click the device name you wish to update.
    Choose device
  7. Type the new description for the device then click Change Now.
    Change Description
    The name of the device will now be saved and updated.

 

Renewing subscription using Trend Micro Account (MyAccount)

To renew your license or subscription via your Trend Micro MyAccount, do the following:
  1. Go to Trend Micro Account (MyAccount).
  2. Type your email address and password then click Sign In.
  3. Click the Renew Now button next to the program that you want to renew.
    Click Renew Now

    You will be directed to the Trend Micro Online Store to purchase your subscription renewal.
  4. Follow the prompts to complete the renewal.
Note: If your subscription's expiration date is not updated after purchasing a renewal, check this Knowledge Base article: Incorrect expiration date is displayed in the main console of you Trend Micro security software.

 

Changing an inactive email address

To change your inactive email address, you need to contact our Technical Support for assistance.

 

Transferring or Removing Protection from a device/computer

To transfer or remove a protection from a device/computer from your Trend Micro Account, follow the steps below:
  1. Sign in to the MyAccount page.
  2. Click the drop down button to show all your registered installations.
    registered installations on my account page
  3. Find the computer you want to remove and click X.
    remove registrations
    Note: You can't remove all registrations. You must leave at least one registration on your account.
  4. Click Disable Now to confirm the removal.
    disable subscriptions

    The device/computer will be removed from your account
  5. You can now begin to transfer or install your Trend Micro program on your new device/computer by clicking the download button.
    Download button

 

Cancelling auto-renew

To cancel the automatic renewal of your subscription, follow the steps below:
  1. Log in to your Trend Micro Account (MyAccount).
    Your homepage shows which account renews automatically.
  2. Click Disable Auto-renew.
    Disable_auto_renew
    Note: If you do not see a Disable Auto-renew button under your subscription, that means that the auto-renewal is already disabled.
  3. Click Disable Now
    Disable now
    When you have successfully canceled Auto-Renew, you should see Renew Now
    Renew now

 

Merge Accounts

To merge the accounts that you have, follow the instructions below:
  1. Go to Trend Micro Account (MyAccount).
  2. Type your email address and password then click Sign In.
    Note:
    • If you forgot the email address used, click Forgot which address you used before?.
    • If you forgot the password you used, click Forgot password?.
  3. Click the Account tab.
  4. Find Merge Accounts and you'll see the 2 options:
    • Merge accounts using a VirusBuster serial number and password
      (Note: This is for Japan users only)
    • Merge accounts using an email address and password
      • Type the email address and password that you want to merge on to the current account that you are using.
        Email Address and Password
      • Check the information and click on Merge Now.
        Merge Now
      • Once done, the accounts would now be merged. Click on Sign-In again to check your licenses.
        Sign in again
Note: If you have questions or concerns not listed above, try searching our Knowledge Base for solutions.
Video Tutorial

Applies To: Antivirus for Mac - 2015;Antivirus for Mac - 2016;Antivirus+ Security - 2015;Antivirus+ Security - 2016;Internet Security - 2015;Internet Security - 2016;Maximum Security - 2015;Maximum Security - 2016;Password Manager - All;Premium Security - 2015;Premium Security - 2016;SafeSync - All;Titanium AntiVirus + - All;Titanium for Small Business - 2012;Titanium Internet Security - All;Titanium Internet Security for Dell - 2011;Titanium Internet Security for Mac - 2013;Titanium Maximum Security - All;Titanium Maximum Security Premium Edition - 2012;Titanium Premium Security - All;Titanium Smart Surfing for PC - All;Trend Micro AntiVirus plus AntiSpyware - All;Trend Micro Internet Security - All;Trend Micro Internet Security Pro - All;Trend Micro Online Guardian for Families - 1.0;Trend Micro Smart Surfing for Mac - 1.0;

Last Updated: Aug. 03, 2015 4:26 AM (PST)
Solution ID: 1054725