Managing your Trend Micro Account (MyAccount)

Trend Micro Account (MyAccount) is an online tool you can use to view and manage your subscription, account information, and registration information for all installations. You can also use this tool to renew your subscription or cancel the automatic renewal.
Your Trend Micro Account is automatically created when you install and register your Trend Micro program. This is done during registration, when you are asked to specify an email address and password.

Note: If you purchased your Trend Micro Security software from Best Buy or from your Internet Service Provider (ISP), you need to contact Geek Squad or your ISP support team instead. These types of subscription usually have serial number that begins in T.


Disabling or Canceling Auto Renewal
To cancel the Auto Renewal, do the following:

 

  1. Go to Trend Micro Account.
    Sign In to your Trend Micro Account

     

  2. Type your email address and password, then click Sign In.
    Note:
    • If you forgot the registered email address but you have the serial number, click Forgot which address you used before?
    • If you forgot the password, click Forgot password?
    • If you are unable to disable the Auto-Renewal and the registered email address is already inactive, contact our Technical Support for assistance.

  3. Click the green Auto-Renew ON slider.
    automatic renewal slider

     

  4. Click Disable Now.
    Disable now

     

    When you have successfully disabled Auto-Renew, you should see Renew Now.
    Automatic Renewal already disabled

     


About Your Purchase
Can I update my credit card details on Trend Micro Account?
Changing the credit card details is unavailable on the Trend Micro Account portal. You need to manually renew your subscription in advanced if you want to register a new credit card.
If you encounter issues updating your billing information, refer to this Knowledge Base article: Updating your billing information.

 

Renewing subscription using your Trend Micro Account
To renew your license or subscription via your Trend Micro Account, do the following:
  1. Go to Trend Micro Account.
  2. Type your email address and password then click Sign In.
  3. Click the Renew Now button next to the program that you want to renew.
    Click Renew Now

    You will be directed to the Trend Micro Online Store to purchase your subscription renewal.

     

  4. Follow the prompts to complete the renewal.

 

If your subscription's expiration date is not updated after purchasing a renewal, refer to this Knowledge Base article: Incorrect expiration date is displayed in the main console of Trend Micro Security.

 

Cancelling your Trend Micro subscription
Cancelling your Automatic Renewal does not cancel your subscription. To stop receiving email notification about your subscription, select the Unsubscribe option on the email. You also need to uninstall the Trend Micro program installed on your computer.

 


About Your License
Removing or Transferring protection from a device/computer
To check for your protected devices and transfer protection, follow the steps below:
  1. Go to Trend Micro Account.
  2. Type your Trend Micro Account email address and password, then click Sign In.
    My Account Page

     

  3. Look for your product from the list.
    Product List

     

  4. Click the X icon next to the device / computer you wish to remove protection.
    X Button MyAccount Maximum Security

     


    Note: Before removing the protection, check the computer name on each device where the Trend Micro program is installed (if available). For the complete instruction, refer to these Knowledge Base articles:

  5. Click Disable Now to confirm the removal.
    Disable Protection

     

    The device/computer will be removed from your account and you can now install your Trend Micro program on your new device/computer.
    Not yet installed vacant seat

     

  6. Click the Download button that corresponds to the program that you need to install.

     

    Download Trend Micro Security for Windows computer
    Download Trend Micro security for Mac computer

     

    For mobile devices, check this Knowledge Base article on how to transfer protection in mobile device: Transferring protection from one phone to another.

     

  7. Double click on the installer when the download finishes.
    For instructions on how to install your Trend Micro program, refer to the appropriate Knowledge Base article:
    Operating SystemProduct Installation Instructions
    Windows AntiVirus+ Security, Internet Security, Maximum Security, Premium Security
    Mac Antivirus for Mac
    Android Mobile Security for Android
    iOS Mobile Security for iOS

 

If you encounter issues while transferring your protection, contact our Technical Support for assistance.

 

Resetting a forgotten Trend Micro Account password
To reset your password, do the following:
  1. Go to Trend Micro Account.
  2. Click Forgot password?.

     

  3. Type the email address you used to register your program and captcha or characters shown, then click Retrieve.
    Forgot Your Password

     

    You will be prompted to check your email to reset your account password.
    Check Your Email

     

  4. Log in to your email and open the email from Trend Micro.
  5. Click change your password now. A new window will open asking for your new password.
    account information

     

  6. Type your new password in the New password field and retype it in the Confirm new password field.
    Note: Your password should be between 8 and 50 characters long. Make sure to remember your password.

    create a new password

     

  7. Click Update Password.
  8. Click Sign In.
    Password Changed

     


    Note: If you forgot your password and you have already changed your email address, contact our Technical Support for assistance.

 

Changing an inactive email address
To change your inactive email address, you need to contact our Technical Support for assistance.

 

Merging accounts

Note: The process of merging accounts will not proceed if both accounts have SafeSync or Password Manager subscription. Only one account should have SafeSync or Password Manager subscription. Also, account merging will be blocked if one of the accounts has a registered Password Manager version 3.5.

To merge the accounts that you have, follow the instructions below:
  1. Go to Trend Micro Account.
  2. Type your email address and password then click Sign In.
    Note:
    • If you forgot the email address used, click Forgot which address you used before?.
    • If you forgot the password you used, click Forgot password?.

  3. Click the Account tab.
  4. Find Merge Accounts and you'll see the 2 options:
    • Merge accounts using a VirusBuster serial number and password
      (Note: This is for Japan users only)
    • Merge accounts using an email address and password
      • Type the email address and password that you want to merge on to the current account that you are using.
        Email Address and Password

         

      • Check the information, then click on Merge Now.
        Merge Now

         

      • Once done, the accounts should now be merged. Sign-In again to check your licenses.
        Sign in again

         

If you have questions or concerns not listed above, contact our Technical Support for assistance.
Video Tutorial

Applies To: Antivirus for Mac - 2015, Antivirus for Mac - 2016;Antivirus for Mac - 2017;Antivirus+ Security - 2015, Antivirus+ Security - 2016;Antivirus+ Security - 2017;Internet Security - 2015, Internet Security - 2016;Internet Security - 2017;Maximum Security - 2015, Maximum Security - 2016;Maximum Security - 2017;Mobile Security for Android - All;Mobile Security for iOS - All;Password Manager - All;Premium Security - 2015, Premium Security - 2016;Premium Security - 2017;SafeSync - All;Titanium AntiVirus + - All;Titanium Internet Security - All;Titanium Maximum Security - All;Titanium Premium Security - All;Trend Micro Security for Mac - All;

Last Updated: Oct. 04, 2016 2:14 AM (PST)
Solution ID: 1054725