Frequently Asked Questions (FAQ) about purchasing Trend Micro products online

This article answers frequently asked questions about purchasing Trend Micro programs online.

Wrong Purchases
I purchased a Trend Micro program twice or a wrong product online, what should I do?

Cashback
How do I submit a cashback claim?
Common Issues
Why did I not receive any confirmation email after purchase?
I did not receive my Serial Number, where can I find it?
What should I do if my Serial Number is not in the Order Confirmation Email?
What should I do if the Shopping Cart tells that it is empty though I already placed my order?

 

Purchase Details
What credit cards are accepted for online purchases?
Can I update my credit card details on my Trend Micro Account?
How much does it cost?
Where can I find the details of my online purchase?
How can I check if my online purchase was successful?
Where can I find my program's Serial and Order Numbers in the Order Confirmation Email?
How ​many devices will my license cover?
What should I do if I need a copy of my invoice?
How long does it take for the Order Confirmation Email to be sent to me?
What is the Extended Download Service?
Applies To: Antivirus for Mac - 2017;Antivirus for Mac - 2018;Antivirus+ Security - 2017;2018;Internet Security - 2017;Internet Security - 2018;Maximum Security - 2017;Maximum Security - 2018;Premium Security - 2017;Premium Security - 2018;

Last Updated: Sep. 14, 2017 1:26 AM (PST)
Solution ID: 1054505