Frequently Asked Questions (FAQ) about purchasing Trend Micro products online

  • Solution ID:1054505
  • Last Updated:Nov. 25, 2019 3:15 AM (PST)
  • Applies to:Antivirus for Mac - 2018;Antivirus for Mac - 2020;Antivirus+ Security - 2018;2019;2020;Internet Security - 2018;Internet Security - 2019;Internet Security - 2020;Maximum Security - 2018;Maximum Security - 2019;Maximum Security - 2020;Premium Security - 2018;Premium Security - 2019;Premium Security - 2020;
  • Questions about Online Purchases

This article answers frequently asked questions about purchasing Trend Micro programs online.

Wrong Purchases
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I purchased a Trend Micro program twice or a wrong product online, what should I do?
How do I submit a cashback claim?
Common Issues
Why did I not receive any confirmation email after purchase?
I did not receive my Serial Number, where can I find it?
What should I do if my Serial Number is not in the Order Confirmation Email?
What should I do if the Shopping Cart tells that it is empty though I already placed my order?
Purchase Details
What credit cards are accepted for online purchases?
Can I update my credit card details on my Trend Micro Account?
How much does it cost?
Where can I find the details of my online purchase?
How can I check if my online purchase was successful?
Where can I find my program's Serial and Order Numbers in the Order Confirmation Email?
How ​many devices will my license cover?
What should I do if I need a copy of my invoice?
How long does it take for the Order Confirmation Email to be sent to me?
What is the Extended Download Service?


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