Checking if you are running the latest version of Trend Micro Security software

Learn if you are running the latest version of your Trend Micro program, otherwise perform an upgrade.

To check if your product is up-to-date, do the following:
  1. Open your Trend Micro program by double-clicking the shortcut in your desktop or system tray.
  2. Compare the main console with this image:
    Protected | Main Console

     

    Current Version: Version 11.0

     

If it doesn't match the look of your program's main console then you are probably running an older version of Trend Micro prorgam. You need to upgrade to the latest version.

Note: Upgrading is free if you have an existing valid license. If the license has expired, you have to purchase a renewal before upgrading.

Upgrade your Trend Micro Security to the latest version for FREE. This version contains performance and security enhancements and also bug fixes.

 

On April 8th, 2014, Microsoft formally announced the Windows XP end of support. Because Microsoft no longer fixes issues on Windows XP, it has become increasingly difficult for Trend Micro to keep users safe on this operating system. We encourage all of our users to upgrade their PCs to a more modern operating system which will provide greater stability and security. You can refer to this article for more information.

 

To upgrade your program, do the following:
  1. Download the installer file to begin the installation.

     

    For serial number starting with X
    For serial number starting with P
    For serial number starting with A

    Note: If your serial number starts with "T", contact Best Buy or your Internet Service Provider, depending on where you got the product.

  2. Double-click the installer to run it.
    Click Yes when the User Account Control window appears.
  3. Wait for the installer to extract the files needed for the installation.
  4. Click Yes when asked to remove the old program version.
    Ready to remove old version

     

  5. Click Restart Now when prompted to restart your computer.
    Restart Required

     

    After restarting, the installation will resume and will prompt for your serial number.
  6. Type your serial number, then click Next.
    Type serial number

     


    Notes:

  7. Read the License Agreement, then click Agree and Install.
    License Agreement

     

  8. Wait for the program to install. This may take a couple of minutes.
    Installation

     

  9. Click Finish.
    You will see the main console of your Trend Micro Security program.
    Protected

     

Video Tutorial

Applies To: Antivirus+ Security - 2015;2016;2017;Internet Security - 2015;Internet Security - 2016;Internet Security - 2017;Maximum Security - 2015;Maximum Security - 2016;Maximum Security - 2017;Premium Security - 2015;Premium Security - 2016;Premium Security - 2017;

Last Updated: Dec. 07, 2016 1:02 AM (PST)
Solution ID: 1053723