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Finding the serial number of Trend Micro Security

This article will show you where to get your Trend Micro Security software's serial number.
Note: If you purchased your Trend Micro Security software from Best Buy or from your Internet Service Provider (ISP), you need to contact Geek Squad or your ISP support team instead.
To find the serial number of  your Trend Micro Security software, select your corresponding operating system:

 


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From the program

For Trend Micro Security 2015 and 2016
  1. Open the main console of your Trend Micro Security software. Do either of the following:
    • Double-click the Trend Micro icon on your desktop.
    • Double-click the Trend Micro icon on your system tray.
  2. Click the  icon, then click About the Software.
    About the Software

     

    The About your Software window will appear showing your serial number and its expiration date.
    Serial Number

     

For Titanium 2014 and Older Versions
  1. Open the main console of your Titanium program. Do either of the following:
    • Double-click the Trend Micro icon on your desktop.
    • Double-click the Trend Micro icon on your system tray.
  2. Click the ? icon, then click About.
    Click About

     

    About Your Software window will appear showing your serial number and its expiration date.
    About Your Sofware

     

 

From the system tray

  1. Right-click the Trend Micro icon on your system tray.
  2. Click Check subscription. The Subscription Information window will appear showing your serial number.

 

From Your Trend Micro Account

  1. Open Trend Micro Account (My Account) website.
    Trend Micro Account

     

    Note: If you forgot your password and you cannot access the registered email address, refer to this Knowledge Base article: "You did not provide the right information. Please try again." error message appear when logging in to MyAccount.
  2. Type your email address and password, then click Sign In.
    You will see your serial number under the product name.
    Serial Number

     

    You will also see the expiry date of your serial number.
    Expiry Date

     

 

From the Findmyorder website

If you purchased the Trend Micro program from our online store, do the following:
  1. Go to the findmyorder.com website.
    FindMyOrder Website

     

  2. Type either of the following on the fields provided, then click Find:
    • Order number and password
    • Email address and the last five (5) digits of the credit card you used to purchase the program
    The serial number is located in the product section.
    Serial number on FindMyOrder

     

    Note: If you just renewed your Trend Micro subscription, the serial number will be the same as what you have used before. Follow the instructions on the From Trend Micro Account section instead.
Note: For Invalid Serial Number issue, refer to this Knowledge Base article: "Invalid Serial Number" message appears when activating Trend Micro Security software.

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For Antivirus for Mac

  1. Click the Trend Micro icon on the upper right side of the Menu bar.
  2. Click Open Trend Micro Internet Security on the list to open the Trend Micro program.
    Menu bar

     

  3. Click Subscription Expires at the lower right corner of the Trend Micro main console.
    Main console

     

    The Subscription Information window will appear with your program information and serial number.
    Subscription Information

 

For Titanium Internet Security for Mac

  1. Click the Trend Micro icon on the upper right side of the Menu bar.
    Menu bar icon

     

  2. Click Open Trend Micro Titanium on the list to open the Trend Micro program.
    Open Trend Micro Titanium

     

  3. Click Subscription Expires at the lower right corner of the Trend Micro main console.
    Subsription expires

     

    The Subscription Information window will appear with your program information and serial number.
    serial number

 

For Smart Surfing for Mac

  1. Open the main console of your Trend Micro Smart Surfing for Mac.
    Smart Surfing for Mac main console

     

  2. Do either of the following:
      • Click Trend Smart Surfing at the upper-left corner of your Desktop, then select Subscription.
        Select Subscription

         

      • Click Subscription Expires at the bottom-right corner of the program main console.

     

  3. Write down your program's serial number shown on the Subscription Information page.
    serial number
Video Tutorial

Applies To: Antivirus for Mac - 2015, Antivirus for Mac - 2016;Antivirus+ Security - 2015;2016;Internet Security - 2015;Internet Security - 2016;Maximum Security - 2015;Maximum Security - 2016;Premium Security - 2015;Premium Security - 2016;Titanium AntiVirus + - All;Titanium Internet Security - All;Titanium Maximum Security - All;Titanium Premium Security - All;Trend Micro Smart Surfing for Mac - All;

Last Updated: Jul. 14, 2016 10:09 PM (PST)
Solution ID: 1038047