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Finding the serial number of Trend Micro Security

This article will show you where to get your Trend Micro Security software's serial number.
Note: If you purchased your Trend Micro Security software from Best Buy or from your Internet Service Provider (ISP), you need to contact Geek Squad or your ISP support team instead.
To find the serial number of  your Trend Micro Security software, follow the steps below:
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From the program

  1. Open the main console of your Trend Micro Security software. Do either of the following:
    • Double-click the Trend Micro icon on your desktop.
    • Double-click the Trend Micro icon on your system tray.
  2. Click the  icon, then click About the Software.
    About the Software
    The About your Software window will appear showing your serial number and its expiration date.
    Serial Number


From the system tray

  1. Right-click the Trend Micro icon on your system tray.
  2. Click Check subscription. The Subscription Information window will appear showing your serial number.


From Trend Micro Account

  1. Open Trend Micro Account (My Account) website.
    Trend Micro Account
    Note: If you forgot your password and you cannot access the registered email address, refer to this Knowledge Base article: "You did not provide the right information. Please try again." error message appear when logging in to MyAccount.
  2. Type your email address and password, then click Sign In.
    You will see your serial number under the product name.
    Serial Number
    You will also see the expiry date of your serial number.
    Expiry Date


From Findmyorder website

If you purchased the Trend Micro program from our online store, do the following:
  1. Go to the website.
    FindMyOrder Website
  2. Type either of the following on the fields provided, then click Find:
    • Order number and password
    • Email address and the last five (5) digits of the credit card you used to purchase the program
    The serial number is located in the product section.
    Serial number on FindMyOrder
    Note: If you just renewed your Trend Micro subscription, the serial number will be the same as what you have used before. Follow the instructions on the From Trend Micro Account section instead.
Video Tutorial

Applies To: Antivirus+ Security - 2015;2016;Internet Security - 2015;Internet Security - 2016;Maximum Security - 2015;Maximum Security - 2016;Premium Security - 2015;Premium Security - 2016;

Last Updated: Sep. 23, 2015 1:49 AM (PST)
Solution ID: 1038047