Using the Trend Micro System Cleaner (SysClean)

Find out how to download and run the Trend Micro System Cleaner to check for virus or malware on your computer.
We recommend that you print out this document or bookmark this page before proceeding because you will be asked to restart your computer during the procedure.

 

To use the Trend Micro System Cleaner, follow the steps below:

 

STEP 1: Create a new folder, titled "System Cleaner"
  1. Close all your open programs, apps and windows.
  2. Right-click your desktop.
  3. Select New, then select Folder.
    New Folder

     

  4. Type "System Cleaner" for the folder's name.

STEP 2: Download Trend Micro System Cleaner
  1. To download Trend Micro System Cleaner, right-click the download button below, then choose Save link as...

     

     

  2. Select the System Cleaner folder as your location, then click Save.
  3. Wait for the download to finish.

STEP 3: Restart your computer in Safe Mode with Networking
To enable Safe Mode with Networking, select your Windows version from the tabs below:

 


To enable Safe Mode with Networking, do the following:
  1. Click the Windows Start Menu button, then click Power.
    Power button

     

  2. On your keyboard, press and hold the SHIFT key, then click Restart.
    Power button

     

  3. Click Troubleshoot.
    Choose an option

     

  4. Click Advanced Options.
    Advanced Options

     

  5. Click Windows Startup Settings.
    Windows Startup Setting

     

  6. Click Restart.
    Restart

     

  7. On your keyboard, Press the 5/F5 key to enable Safe Mode with Networking.
    Startup Settings screen on Windows 8

     

  8. Log on to Windows using an account with administrator privileges.

To enable Safe Mode with Networking, do the following:
  1. On your keyboard, press the Windows Windows Key + I keys to open the Settings window.
  2. Click Power.
    Power option in Windows 8

     

  3. On your keyboard, press and hold the SHIFT key, then click Restart.
  4. Click Troubleshoot.
    Choose an option

     

  5. Click Advanced Options.
    Advanced Options

     

  6. Click Windows Startup Settings.
    Windows Startup Setting

     

  7. Click Restart.
    Restart

     

  8. On your keyboard, Press the 5/F5 key to enable Safe Mode with Networking.
    Startup Settings screen on Windows 8

     

  9. Log on to Windows using an account with administrator privileges.

To enable Safe Mode with Networking, do the following:
  1. Restart your computer.
  2. On your keyboard, press the F8 key repeatedly while your computer is starting until the Advanced Boot Options screen appears.
    Advanced Boot Options

     

  3. On your keyboard, press the arrow down key. Select Safe Mode with Networking, then press ENTER.
  4. Log on to Windows using an account with administrator privileges.

STEP 4: Install and Run Trend Micro System Cleaner
  1. Double-click the System Cleaner folder on your desktop.
  2. Double-click Sysclean.exe. A Command Prompt window will appear.
    Wait while the program downloads the files it needs.
  3. Click Scan when the Trend Micro System Cleaner window appears.
    Wait for the scan to finish, then close the Command Prompt window.
  4. Click View log to see the scan results.
  5. Verify that all infected files were cleaned or removed.
Video Tutorial

Applies To: Antivirus+ Security - 2015;Antivirus+ Security - 2016, Antivirus+ Security - 2017;Internet Security - 2015;Internet Security - 2016, Internet Security - 2017;Maximum Security - 2015;Maximum Security - 2016, Maximum Security - 2017;Premium Security - 2015;Premium Security - 2016, Premium Security - 2017;Titanium AntiVirus + - All;Titanium Internet Security - All;Titanium Maximum Security - All;Titanium Premium Security - All;

Last Updated: Oct. 31, 2016 4:58 AM (PST)
Solution ID: 1037133