Resetting a forgotten Trend Micro Account password

  • Solution ID:1036830
  • Last Updated:Feb. 01, 2019 1:32 AM (PST)
  • Applies to:Antivirus for Mac - 2016, Antivirus for Mac - 2017, Antivirus for Mac - 2018;Antivirus+ Security - 2016, Antivirus+ Security - 2017, Antivirus+ Security - 2018, Antivirus+ Security - 2019;Internet Security - 2016, Internet Security - 2017, Internet Security - 2018, Internet Security - 2019;Maximum Security - 2016, 2017, 2018, 2019;Mobile Security for Android - All;Mobile Security for iOS - All;
  • Resetting your Trend Micro Account password

You are unable to log in to your Trend Micro account to view your license information or to manage your account because you forgot your password and you need to change it.

To reset your password, do the following:

  1. Go to Trend Micro Account.
  2. Click Forgot password?.
  3. Type the email address you used to register your program and captcha or characters shown, then click Retrieve.

    Forgot Your Password

    You will be prompted to check your email to reset your account password.

    Check Your Email

  4. Log in to your email and open the email from Trend Micro.
  5. Click change your password now. A new window will open asking for your new password.

    account information

  6. Type your new password in the New password field, then retype it in the Confirm new password field.

    create a new password

    Your password should be between 8 and 50 characters long. Make sure to remember your password.

  7. Click Update Password.
  8. Click Sign In.

    Password Changed

    If you forgot your password and you have already changed your email address, contact our Technical Support for assistance.



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