Renewing your Trend Micro program subscription

Learn how to renew your Trend Micro subscription.

BEFORE YOU PROCEED:
To renew your Trend Micro subscription, do any of the following:
To renew your license or subscription via your Trend Micro Account, do the following:
  1. Go to Trend Micro Account.
  2. Type your email address and password then click Sign In.
  3. Click the Renew Now button next to the program that you want to renew.
    You will be directed to the Trend Micro Online Store to purchase your subscription renewal.
  4. Follow the prompts to complete the renewal.
To renew online, Trend Micro recommends renewing from the main console of the program by doing the following:
  1. Open the main console of your Trend Micro Security software. Do either of the following:
    • Double-click the Trend Micro icon on your desktop.
    • Double-click the Trend Micro icon on your system tray.
  2. Click the expiration date in the Subscription section.
  3. Click Renew Now.
    You will be directed to the purchase website.
  4. Select any of the following renewal options:
    • 1-year renewal
    • 2-year renewal
    NOTE: Price should be indicated when you select any renewal option.
  5. Click Buy Now. You will see the Shopping Cart page with a list of your purchases.
  6. Type your information on the fields provided in the Billing & Payment Information page.
    Accepted payment methods for renewal:
    • Credit Card
    • PayPal
    • BPAY
  7. Click I Agree and Continue to confirm your purchase.
  8. Read the End User License Agreement, then click Place Secure Order

    NOTE: A page will appear to confirm your successful purchase. You will also receive an Order Confirmation email and your subscription should be extended within 24 to 48 hours. For more information regarding the renewal of the program, refer to this solution: Frequently asked questions (FAQs) about purchasing a renewal online.
To renew your Antivirus for Mac subscription, do the following:
  1. Open the main console of your Antivirus for Mac program. Do either of the following:
    • Click the Antivirus for Mac icon on the dock.
      Dock
    • Click Open Antivirus for Mac on your menu bar near the computer's clock.
      Menu bar
  2. Renew or purchase a new subscription.
    • For pre-expired subscriptions, or licenses that will soon expire, click Renew now .
      Renew now
    • For trial versions, click on Buy now.
      Buy now
To renew your Mobile Security for Android, do the following:
  1. Tap Mobile Security on your mobile device.
  2. Tap Menu.
  3. Tap Renew/Activate > Renew Now.
  4. Tap the desired subscription. Choose between 1 year and 2 years subscription, then tap Purchase.
  5. Fill in the necessary information on the fields provided, then tap Complete Purchase.
To renew your Mobile Security for iPhone, iPad or iPod Touch, do the following:
  1. Tap Trend Micro Mobile Security to open the app.
  2. Tap Settings, then tap Renew/Activate under Account and Subscription.
  3. Tap the desired subscription. Choose between 1 year and 2 years subscription then tap Purchase.
  4. You will receive the following emails after renewing the app:
    • Online Registration from Trend Micro
    • Order Confirmation from Apple Store
Contact our Chat Support for assistance and provide the following information:
  • Problem encountered (e.g. error message)
  • Subscription to renew (e.g. Serial Number/Activation Key, email address)
Applies To: Antivirus for Mac - 2015;Antivirus for Mac - 2016;Antivirus for Mac - 2017;Antivirus+ Security - 2015;Antivirus+ Security - 2016;Antivirus+ Security - 2017;Internet Security - 2015;Internet Security - 2016;Internet Security - 2017;Maximum Security - 2015;Maximum Security - 2016;Maximum Security - 2017;Mobile Security for Android - All;Mobile Security for iOS - All;Premium Security - 2015;Premium Security - 2016;Premium Security - 2017;Titanium AntiVirus + - All;Titanium Internet Security - All;Titanium Maximum Security - All;Titanium Premium Security - All;

Last Updated: Aug. 02, 2017 12:33 AM (PST)
Solution ID: 1033196