Premium Services for Home Users

Get 24x7 Emergency PC and Device Support

Have a virus or problem with your computer or device? A Trend Micro technician can make a "virtual house call" – any time, day or night – to help you with your problem. No hassle, no waiting.

Premium Service Plans
Our Premium Service Plan and Premium Plus Service Plan provide you with expert services to maintain the security of your PC, including:
  • 24x7 emergency assistance from a Trend Micro support technician 
  • Virus and spyware removal (1 service incident) 
  • PC security health check service (1 service incident) 
  • Fast diagnosis and problem fixing with remote desktop support
Bundled services start at
$59.95
Learn More
A la Carte Services

Just need a little help right now? Choose one of our "A la Carte" services below:

PUA Removal Service

Trend Micro experts will remove Potentially Unwanted Applications (PUAs) installed on your computer that may pose high risk or have untoward impact on your security or privacy. Provide proactive recommendations to help prevent PUAs from being installed in the system in the future.

Premium
Installation

Trend Micro experts will install your Trend Micro product remotely.

Virus and Spyware Removal

Trend Micro experts will remove all known threats found in your system and help you protect it against future infection.

Security Health Check

Trend Micro experts will check your system for exposure to all types of threats and apply the right settings to ensure robust security.

PC Tune-Up

Trend Micro experts will diagnose your PC problems and get your computer running like new.


What are the different Premium Services available to home users?
What should I do if I have purchased the wrong Premium Service?
How do I use the Premium Service I have purchased?
Do I need to activate or register my Premium Service?
Can I transfer my Premium Service to another user?
Where can I find my service code or serial number?
What are the pre-requisites and validity of A la Carte Services?
IT Helpdesk
It’s the ultimate bundle of our favourite technical services, a cheaper and easier way to maintain your PC.

IT Helpdesk provides unlimited 24x7 remote desktop support and includes all of the following features:
  • 24x7 Emergency Assistance: A Trend Micro technician can make a "virtual house call" any time, day or night.
  • IoT Support Home Network scan: A Trend Micro engineer will scan your Home Network to check if all your Internet-connected devices are secured and not leaking your personal information.
  • Microsoft® support: Configuration and upgrade support for Microsoft® Windows®
  • Macintosh OS support: Configuration and upgrade support for Macintosh OS
  • Android support: Configuration and upgrade support for Android OS
  • Microsoft® Office: Installation and updates for Microsoft Office
  • Personal IT Help Desk: Set-up of printers, external hard drives, and other peripherals
  • Internet and Email support: Sets up your Home Network and configure peripherals. We will also assist you in creating and securing your Yahoo, Hotmail, or Gmail account.
  • Premium Installation: Our experts install and configure your Trend Micro products.
  • Virus and Spyware Removal: Keeps your computer virus-free.
  • PC Tune-Up: Keeps your computer running like new.
  • Data Back-up: Back-up and restore your pictures, videos, music, and other files whether it’s stored in the "cloud" or in your home.
  • Advanced Diagnostics and Resolution: Identifies and recommends solutions for even the most complex technical issues.
  • Security Advisor: Checks your system for vulnerabilities and applies the right settings to ensure your security.
  • Fast diagnosis and problem fixing with remote desktop support.
  • Optimisation of your Facebook settings.

 

Premium 24x7 Support Plan
Our computer and security experts will work with you to understand what’s wrong. They can also connect to your PC remotely and fix it as you watch!

What you get:
  • 24x7 emergency assistance from a Trend Micro support technician 
  • Virus and spyware removal
  • PC security health check service
  • Fast diagnosis and problem fixing with remote desktop support
A la Carte Services

Just need a little help right now? Choose one of our "A la Carte" services below:

Premium
Installation

Trend Micro experts will install your Trend Micro product remotely.

Virus and
Spyware Removal

Trend Micro experts will remove all known threats found in your system and help you protect it against future infection.

PC Security
Health Check

Trend Micro experts will check your system for exposure to all types of threats and apply the right settings to ensure robust security.


What are the different Premium Services available to home users?
What should I do if I have purchased the wrong Premium Service?
How do I use the Premium Service I have purchased?
Do I need to activate or register my Premium Service?
Can I transfer my Premium Service to another user?
Where can I find my service code or serial number?
What are the pre-requisites and validity of A la Carte Services?
Premium Service Plan
Our Premium Service Plan gives you peace of mind, knowing that you have 24x7 live access to Trend Micro specialists for your security needs. It also relieves you from fixing computer problems on your own.

What you get:
  • 24x7 emergency assistance from a Trend Micro support technician 
  • Virus and spyware removal (1 service incident) 
  • PC security health check service (1 service incident) 
  • Fast diagnosis and problem fixing with remote desktop support
A la Carte Services

Just need a little help right now? Choose one of our "A la Carte" services below:

  • Virus & Spyware Removal Service - We will remove all known threats found in your system and help protect it against future infection.
  • Data Backup Service - The help and advice you need to backup and store your data in a secure place.
  • Premium Installation - Trend Micro experts will install your Trend Micro product remotely.
  • PC Tune-Up - We will diagnose your PC problems and get your computer running like new.

What are the different Premium Services available to home users?
What should I do if I have purchased the wrong Premium Service?
How do I use the Premium Service I have purchased?
Do I need to activate or register my Premium Service?
Can I transfer my Premium Service to another user?
Where can I find my service code or serial number?
What are the pre-requisites and validity of A la Carte Services?
Premium 24x7 Support Plan
Our computer and security experts will work with you to understand what’s wrong. They can also connect to your PC remotely and fix it as you watch!

 

What you get:

  • 24x7 emergency assistance from a Trend Micro support technician 
  • Virus and spyware removal
  • PC security health check service
  • Fast diagnosis and problem fixing with remote desktop support
Learn more: SingaporeMalaysia
A la Carte Services

Just need a little help right now? Choose one of our "A la Carte" services below:

Premium Installation

Trend Micro experts will install your Trend Micro product remotely.

Virus and Spyware Removal

We will remove all known threats found in your system and help you protect it against future infection.

Security Health Check

Check your system for exposure to all types of threats and apply the right settings to ensure robust security.


What are the different Premium Services available to home users?
What should I do if I have purchased the wrong Premium Service?
How do I use the Premium Service I have purchased?
Do I need to activate or register my Premium Service?
Can I transfer my Premium Service to another user?
Where can I find my service code or serial number?
What are the pre-requisites and validity of A la Carte Services?