Additional Cleaning Needed

Try the following tool to remove the threats, or get help from an expert:


Learn how to use the Trend Micro Anti-Threat Toolkit (ATTK) with Clean Boot to remove Master Boot Record (MBR) and rootkit infections.





 

STEP 1: Download & Run the Tool

To use the Trend Micro Anti-Threat Toolkit (ATTK) with Clean Boot:
  1. Download the Anti-Threat Toolkit by clicking your operating system type below:

    Notes:
  2. Read the Trend Micro License Agreement, then click I Accept to start downloading the tool.

    Trend Micro License Agreement
  3. Choose the preferred location where the tool will be stored then click Save.
  4. Log on to the computer that is possibly infected by a malware. Copy the Anti-Threat Toolkit into the infected computer.
  5. After copying the Anti-Threat Toolkit, right-click the tool and then click Run as administrator.

    Anti-Threat Toolkit
  6. Click Yes when the User Account Control window appears.
    A Command Prompt window appears showing the initialization. This will soon launch the ATTK main console.

 

STEP 2: Using the Tool

  1. Once the tool is open, click on Scan Now to check the computer for threats.

  2. After the scan, detected threats should be displayed. Click on Fix Now to begin with the clean-up process.


    Some threats require a special tool such as Clean Boot. If you get this option just click on Clean Boot to continue.

  3. Click OK to confirm the installation of Clean Boot.

    Click Ok 
  4. Click OK to restart the computer.

     
  5. After the computer restarts, the computer will now start with Clean Boot. On the boot manager, press ENTER on Trend Micro Clean Boot.


    On the next screen, you will get the Startup and initialization screen.


    Once the tool has been successfully initialized, the Quick scan will automatically trigger.

  6. After the scan, the computer needs to be restarted. On the boot menu, select on your operating system then press ENTER.

     
  7. After loading the operating system, ATTK will automatically run and display the results of the scan.

     

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