Using the Secret Snap feature in Mobile Security for Android

Learn about the Secret Snap feature in your Mobile Security for Android.


What is Secret Snap?
Secret Snap automatically captures and saves photos when someone tries to unlock your device or your locked applications. You will also receive the captured photos through notification email. Secret Snap will help you know who took away your device.
Note: This feature also works on App Lock and Uninstall Protection.

How do I enable Secret Snap?
To enable the Secret Snap feature in Mobile Security, do the following:
  1. Open the Trend Micro Mobile Security app.
  2. On the main screen, tap Lost Device Protection, then tap Secret Snap.
  3. Drag the slider to ON to enable Secret Snap.

How do I configure the Secret Snap settings?
To configure the Secret Snap settings, do the following:
  1. Open the Trend Micro Mobile Security app.
  2. On the main screen, tap Lost Device Protection, then tap Secret Snap.
  3. On the Secret Snap    tab, select the settings you want to configure:
    • Incorrect attempts before photo allows you to set the number of failed attempts to unlock/uninstall before it triggers the Secret Snap.
    • Notification email allows you to set an email address to receive the notifications regarding the Secret Snap activities on your mobile device.
    • Secret Snap photos allows you to view the photos taken by the Secret Snap.

While testing the Secret Snap feature, I do not receive any email from Secret Snap. What seems to be the problem?

If you cannot receive the Secret Snap email while testing this feature, the passwords you are trying to put in may not have these standards:

  • Input must have at least 4-dot pattern crossed.
  • Input must have at least 4-digit PIN.
  • Input must have at least 4 characters

Device manufacturers set certain standards to distinguish failed password attempts. These standards avoid frequent false password alarms. If the input does not match the standards, your device will not consider the input as a failed password attempt. The Secret Snap feature is based on the system’s judgment.

Applies To: Mobile Security for Android - 8;

Last Updated: Jul. 23, 2017 9:53 PM (PST)
Solution ID: 1117725