Overview of Support Services for Home Users
Got a question about your product? We have several ways you can get in touch with us, from email, to self-service, you'll find what you need below.
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Online Self-Service Available to All Users
Use our Online Self-Service for quick answers to your questions. Our Online Self-Service Portal contains links to solutions for common problems, list of our hot topics, step-by-step video guides, download links and troubleshooting guides.
Trend Micro Support for Trial Users
We offer E-mail support to Trial users covering inquiries on product features, installation and configuration. You may also get tips and suggestions real time with the use of our video training manuals and troubleshooting guides that are available in our Online Self-Service Portal as these will cover most, if not all, of your questions.
Trend Micro Standard Support for Active Subscribers
Trend Micro provides customer service and technical support to customers who own an active and full subscription of supported Home User products. To know if the product you are using is still supported by Trend Micro Support, see the Trend Micro Home User Products section below.
Trend Micro Premium Services for Home Users
* Available in North America, Australia, New Zealand, United Kingdom and Singapore
The following Trend Micro Premium Services for Home Users, which are subject to change from time to time at the sole discretion of Trend Micro, are available to subscribers upon payment of the applicable fees:
Call the number below that corresponds to your region:
North America: 1-877-275-8611
New Zealand: 0800-901-537
For Premium Service Plan, Virus & Spyware Removal Service, Data Backup Service and Premium Installation, call: 808-189-1455
For PC Tune Up Service:
1. Visit Trend Micro's online Premium Service page.
2. Enter your PC Tune-Up Serial Number in 'Order ID' field.
3. Create or access your user account in section '2'.
4. Click the 'Talk to an Expert' button to begin your session.
Trend Micro shall provide the applicable Premium Services over the telephone and by email, as necessary, for follow-up and advice. The service may entail the use of a remote assistance tool to enable Trend Micro to remotely access and take control of your personal computer for more effective diagnosis and resolution.
Not subscribed? Here's how you can get Premium Support.
Trend Micro Support for Free Tools
Trend Micro free tools are supported through knowledge base solution articles only. Customers may also send feedback for suggested improvements and concerns, but due to the volume of requests and nature of the free tools, we cannot guarantee a response to these requests.
Trend Micro's latest tools can be found at http://free.antivirus.com/.
Trend Micro Home User Products
The table below lists the products that we will continue to support until their End-of-Support dates.
* These products have reached their End of Life / End of Support. We strongly recommend that customers upgrade their software to the latest version by clicking on the Product Name above.
After a product has reached its End of Support date, technical support requests can no longer be accepted for these products. However, Trend Micro will assist customers with a valid license on upgrading to the latest supported version.