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Top 3 Topics

• Mails appear as "Queued for Delivery" in the mail tracking logs
• Web console address/URL for HES
• Accepting emails coming only from HES servers

Resources

Product Manual

Administrator's Guide

Web EUQ Guide

Best Practice Guide

Web Services Guide

Getting Started

• Web console address/URL for HES
• Enabling outbound mail filtering
• Web End-User Quarantine (EUQ)

Configure & Maintain

• Reading mail tracking log detail events
• Accepting emails coming only from HES servers
• Stop receiving spam mails coming from spoofed senders

Errors & Troubleshooting

• Mails appear as "Queued for Delivery" in the mail tracking logs
• SMTP error "554 5.7.1" appears when sending an email to an HES user
• "421 4.7.0 Error: too many connections" appears when sending emails via HES

Account & License Management

• Checking which activation code is associated with an HES managed domain
• Transferring licenses and domains to multiple HES accounts
• FAQs about HES Licensing

FAQs

• List of scan exception error codes and what they mean
• Checking which activation code is associated with an HES managed domain
• FAQs and recommendations on HES outbound mail scanning feature

 

Top 3 Topics

• Web console address/URL for HES
• Enabling outbound mail filtering
• Registration for users who have existing OLR accounts

Resources

Product Manual

Administrator's Guide

Web EUQ Guide

Best Practice Guide

Web Services Guide

Registration & Activation

• Web console address/URL for HES
• Registration for HES users without OLR accounts
• Adding a managed domain in HES
• Registration for users who have existing OLR accounts
• Enabling outbound mail filtering

Web EUQ

• Web End-User Quarantine (EUQ) in HES
• Number of days HES holds quarantined emails
• Verifying if a user is registered in Web EUQ
• Co-branding the Web EUQ console
• Resetting the EUQ user password

Troubleshooting

• Domain status stays in "verifying" state in HES
• Cannot modify domain information on the console
• Domain status shows "activating" in HES
• Error messages appear when submitting the HES Activation Request
• "To add, modify, or delete a domain, log on using your Online Registration account" appears when adding a new domain
• "CONTENT_ERR_EK_EXPIRED" appears when registering using the Online Registration System console

Recommended Settings

• Additional hardware needed for HES
• Generating Mail Exchange (MX) records

MX Redirection

• Using NSLOOKUP to view Mail Exchange (MX) records
• Ensuring HES MTAs can successfully forward mails to a managed domain
• Switching from a third-party hosted solution to HES

 

Top 3 Topics

• Accepting emails coming only from HES servers
• Configuring smarthost for Exchange 2003/2007/2010 and Lotus Domino
• Stop receiving spam mails coming from spoofed senders

Resources

Product Manual

Web EUQ Guide

Adding a domain

Redirecting MX records

Administration

• Configuring managed domains in HES
• Installing the Active Directory Sync Client
• Manually uninstalling the Active Directory Sync Client
• Configuring Active Directory Sync Client after installation
• Using the Directory Management feature of HES
• Checking accounts uploaded by the Active Directory Sync Client

Configuration

• Forwarding mails to a new IP address
• Changing the domain information while the domain is in "verifying" state
• Creating encryption rules for outbound emails
• Whitelisting an external domain or email address
• Whitelisting IP addresses that are checked by the HES relay service
• Configuring the High-Risk Attachment rule to not delete legitimage mails

Spam Prevention

• Stop receiving spam mails coming from spoofed senders
• Accepting emails coming only from HES servers
• Blocking an email address or domain
• Using the Approved Senders feature of HES
• Stop receiving spam mails in your inbox
• Troubleshooting guide for spam mails not filtered by HES
• Adding IP addresses to the Email Reputation Services (ERS) databases

Troubleshooting

• Changing policies in HES
• Addresses in the Approved Senders list are blocked by HES
• Cannot add a new managed domain using the HES console
• "The IP address entered does not match the mail server address of the domain" appears when adding a new domain
• Cannot add a new domain even when the domain's MX record has been redirected HES
• Emails do not appear in Mail Tracking Logs

Other Features & Settings

• Configuring smarthost for Exchange 2003/2007/2010 and Lotus Domino
• Using xSP web services UI commands to deprovision accounts and domains
• Adding HES as a managed service in Worry-Free Remote Manager
• Activating the Email Encryption add-on feature of HES
• Using xSP web services Client to transfer domains between accounts in HES

Mail Tracking

• Mail Tracking feature of HES
• Reading mail tracking log detail events
• Information about blocked emails you can find on the HES console
• Mail tracking logs that can be viewed by an HES user

 

Top 3 Topics

• Transferring licenses and domains to multiple HES accounts
• "Expired" status of the HES license when viewed via the WFRM console
• Activating your renewed HES account

Resources

Product Manual

Administrator's Guide

Web EUQ Guide

Best Practice Guide

Web Services Guide

Inbound Mail Delivery Errors

• Mails appear as "Queued for Delivery" in the mail tracking logs
• SMTP error "554 5.7.1" appears when sending an email to an HES user
• Receiving bounced emails in HES
• Troubleshooting email delays after redirecting mail traffic to HES
• Missing emails after setting up HES
• Mails with attached compressed files are bounced by HES

Outbound Mail Delivery Errors

• "Email Error - 554 Message not allowed - [320]..." appears when forwarding emails to Yahoo accounts
• "421 4.7.0 Error: too many connections" appears when sending emails via HES
• "500 Firewall Error" appears when trying to send out external emails
• Emails sent via HES outbound filtering are blocked by some destination mail servers
• "Message being sent exceeds the message size" is received when sending emails
• Testing the connection between your mail server and HES mail servers using the Telnet SMTP session

Web EUQ

• Quarantined email still not delivered to the recipient after being released
• "Failed to change password" appears when resetting the EUQ password
• Mail Digest does not send out notifications even when enabled in the quarantine settings
• Cannot approve a sender in the Digest Email of EUQ when using Outlook 2007
• Co-branding logo does not appear in the Web End User Quarantine (EUQ) console

Web Console Errors

• "Error code: 1001-3-IE1003" appears when trying to log on to the console
• Forgot the username or password for HES
• Log on issues of the HES console
• Fixing the "Error code: 1000-100-WE901" error message when logging on to HES
• Username and password not accepted in the HES portal

AD Sync

• Cannot retrieve addresses, groups or public folders using Active Directory Sync Client
• "Exception occurred while initializing the installation" error when installing the Active Directory Sync Client
• HES does not send Non-Delivery Receipts for emails
• "Invalid HES account name or authentication key" appears when syncing AD with HES

Email Encryption

• Cannot open a message encrypted by the Email Encryption add-on feature

 

Top 3 Topics

• Transferring licenses and domains to multiple HES accounts
• "Expired" status of the HES license when viewed via the WFRM console
• Activating your renewed HES account

Resources

Product Manual

Administrator's Guide

Web EUQ Guide

Best Practice Guide

Web Services Guide

Renewal & Licensing

• Transferring licenses and domains to multiple HES accounts
• Activating your renewed HES account
• Upgrading to HES from a purchased subscription of HES - Inbound Filtering
• Upgrading from a trial version to the full version of HES

Troubleshooting

• "Expired" status of the HES license when viewed via the WFRM console
• Receiving mails stamped with "Notice of Expiration"
• Resolving account activation issues in Hosted Email Security (HES)

 

Top 3 Topics

• List of scan exception error codes and what they mean
• Checking which activation code is associated with an HES managed domain
• FAQs and recommendations on HES outbound mail scanning feature

Resources

Product Manual

Administrator's Guide

Web EUQ Guide

Best Practice Guide

Web Services Guide

Getting Started

• FAQs and recommendations on HES outbound mail scanning feature
• Changing the language of the HES console
• Purpose of the Log on checkbox on the HES login page
• Verifying if outbound filtering is enabled
• FAQs about HES and IPv6

Configure & Maintain

• List of scan exception error codes and what they mean
• Number of rules you can create in HES
• Number of days emails are held when the receiving mail server is down
• Information about the "reject the message" and "bypass this rule" scan actions
• Receiving attachments bigger than 50MB
• Setting HES to temporarily deliver all mails for a managed domain to an email address
• Policy for controlling how encrypted attachments are handled

Account & License Management

• Checking which activation code is associated with an HES managed domain
• FAQs about HES Licensing
• Service levels of Hosted Email Security

Discussion Forums

Product Documentation

• Administrator's Guide
• Web EUQ Guide

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