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Top 3 Topics

• Deep Security and VMWare Compatibility Matrix
• Known issues in Deep Security 8.0
• “Anti-Malware Driver Offline” status appears when logging in to the Deep Security Manager (DSM) 8.0 console

Resources

Product Downloads

Product Manuals

System Requirements

Install and Uninstall

• Deep Security and VMware compatibility matrix
• Installing and configuring Deep Security Relay (DSR)
• Deep Security agentless protection support matrix

Configure and Maintain

• Communication ports used by Deep Security
• How to unlock a username that has been locked out
• Filter driver heap size setting in Deep Security

Errors and Troubleshooting

• Known issues in Deep Security 8.0
• “Anti-Malware Driver Offline” status appears when logging in to the Deep Security Manager (DSM) 8.0 console
• “Interface out of sync” appears in the Deep Security Manager (DSM) console

Upgrade and Migrate

• Migrating the Deep Security database from SQL Server Express to Microsoft SQL Server Enterprise
• Moving the Deep Security Manager database from Apache Derby to Microsoft SQL
• Upgrading to Deep Security 8.0 Service Pack 2

 

Popular Topics

• Deep Security and VMware compatibility matrix
• Installing and configuring Deep Security Relay (DSR)
• Deep Security agentless protection support matrix

Resources

Product Downloads

Product Manuals

System Requirements

Pre-Installation

• Deep Security and VMware compatibility matrix
• Deep Security agentless protection support matrix
• Information about the embedded database option in Deep Security

Install

• Installing and configuring Deep Security Relay (DSR)
• Deploying Deep Security Agent
• Installing Deep Security Manager for Windows

Common Errors

• "Filter Driver Offline" and "Connection to Filter Driver Failure" installation issues
• Windows Firewall settings changed after installing the Deep Security Agent (DSA)
• "Failed to download offline bundle.zip…" appears when deploying the Deep Security Filter Drive to the ESX/ESXi servers

 

Popular Topics

• Communication ports used by Deep Security
• How to unlock a username that has been locked out
• Filter driver heap size setting in Deep Security

Resources

Product Downloads

Product Manuals

System Requirements

Features and Settings

• Communication ports used by Deep Security
• Understanding how the Smart Protection Server settings work in Deep Security 8.0
• Filter driver heap size setting in Deep Security
• Deep Security 8.0 Service Pack (SP) 1 Patch 1
• Changing the IP address or hostname used for Deep Security Agent to Deep Security Manager communication
• Modifying the list of URL characters that Deep Security Agent considers illegal
• Using wildcards for computer names in an Event-Based Task

User Management

• How to unlock a username that has been locked out
• Unable to perform a Remote Desktop connection to the server in Deep Security
• Users do not receive alerts for each host that goes offline in Deep Security
• Unable to open the Deep Security Manager (DSM) console
• “Certificate error connecting to LDAP server” appears when logging into the Deep Security Manager

Back Up and Restore

• Rollback support for Deep Security Relay (DSR)
• Cannot restore quarantined files in VMs with activated DVSA
• Microsoft SQL transaction log has grown to an extremely large size

 

Popular Topics

• Known issues in Deep Security 8.0
• “Anti-Malware Driver Offline” status appears when logging in to the Deep Security Manager (DSM) 8.0 console
• “Interface out of sync” appears in the Deep Security Manager (DSM) console

Resources

Product Downloads

Product Manuals

System Requirements

Error Messages

• “Anti-Malware Driver Offline” status appears when logging in to the Deep Security Manager (DSM) 8.0 console
• Smart Protection Server disconnected messages appear in Deep Security
• Generic workaround for resolving Deep Security Virtual Appliance (DSVA) and Virtual Machines (VMs) offline issues
• “Interface out of sync” appears in the Deep Security Manager (DSM) console
• "Filter Driver Offline" and "Connection to Filter Driver Failure" installation issues
• Unable to connect to the vShield manager to activate the Deep Security Virtual Appliance (DSVA)
• Potential purple screen due to Deep Security and ESX timer-related stack overflow
• Event ID 705: Activation Failed appears when activating the Deep Security Agent

Debugging

• Gathering detailed debug logs from Deep Security Virtual Appliance (DSVA)
• Creating diagnostic packages
• Increasing or decreasing debugging in Deep Security Virtual Appliance (DSVA)
• Enabling debug logs in Deep Security Manager (DSM)
• Creating Thin Agent log files in Deep Security
• Enabling detailed logging on Deep Security Agent

Troubleshooting Videos

• Troubleshooting Deep Security Offline error
• Troubleshooting Deep Security Agent activation issues

 

Popular Topics

• Migrating the Deep Security database from SQL Server Express to Microsoft SQL Server Enterprise
• Moving the Deep Security Manager database from Apache Derby to Microsoft SQL
• Upgrading to Deep Security 8.0 Service Pack 2

Resources

Product Downloads

Product Manuals

System Requirements

Upgrade

• Upgrading to Deep Security 8.0 Service Pack 2
• Important information and things to consider before upgrading to Deep Security 8.0
• Remote upgrade from Deep Security Manager (DSM) reports that the Firewall and/or Deep Packet Inspection (DPI) rule engines are offline
• Unable to upgrade Deep Security Agent (DSA) from 8.0 to 8.0 SP1 on non-English operating system

Migrate

• Migrating the Deep Security database from SQL Server Express to Microsoft SQL Server Enterprise
• Moving the Deep Security Manager database from Apache Derby to Microsoft SQL
• Moving the Deep Security Manager (DSM) server to another machine

Discussion Forums

Download Latest Builds

• Deep Security Manager
• Deep Security Agent, Relay, and Notifier
• Deep Security Virtual Appliance

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