Support

• Home & Home Office
• Business
  • Technical Support
  • Renewals & Registration
  • Virus & Threat Removal
  • Discussion Forums
  • About Support

Technical Support For:

Select your product Worry-Free Business Security Standard/AdvancedOfficeScanHosted Email SecurityControl ManagerInterScan Messaging Security SuiteDeep Security Control ManagerCore Protection for Virtual MachinesData Loss Prevention EndpointDeep Discovery InspectorDeep SecurityEmail Security Platform for Service Providers - White LabelHosted Email SecurityInterScan Gateway Security ApplianceInterScan Messaging Security SuiteInterScan Messaging Security Virtual ApplianceInterScan Web Security SuiteInterScan Web Security Virtual ApplianceMobile Armor DataArmor Full Disk EncryptionMobile Armor PolicyServerNetwork VirusWallOfficeScanPortalProtectSafeSync for EnterpriseScanMail for ExchangeScanMail for Lotus DominoSecureCloudServerProtect for EMC CelerraServerProtect for LinuxServerProtect for Microsoft Windows/Novell NetwareServerProtect for Network Appliance FilerThreat Discovery ApplianceThreat Intelligence ManagerTrend Micro Email Encryption GatewayTrend Micro Encryption for EmailTrend Micro Endpoint EncryptionTrend Micro Hosted Mobile SecurityTrend Micro SafeSync for BusinessWorry-Free Business Security ServicesWorry-Free Business Security Services for DellWorry-Free Business Security Standard/AdvancedWorry-Free Remote Manager

 

Search Support

All Products Worry-Free Business Security Standard/AdvancedOfficeScanHosted Email SecurityControl ManagerInterScan Messaging Security SuiteDeep Security Advanced Reporting and Management for InterScan Web SecurityClient / Server Suite for SMBClient Server Messaging Security for SMBControl ManagerCore Protection for Virtual MachinesCore Protection ModuleData Loss PreventionData Loss Prevention EndpointDeep DiscoveryDeep Discovery InspectorDeep SecurityDeep Security as a ServiceEmail Reputation ServicesEmail Security Platform for Service Providers - White LabelEndpoint Security PlatformHosted Email SecurityHosted Email Security - Inbound FilteringInstant Messaging SecurityInterScan eManagerInterScan Gateway Security ApplianceInterScan Messaging Security Appliance 5000InterScan Messaging Security SuiteInterScan Messaging Security Virtual ApplianceInterScan VirusWallInterScan VirusWall for NTInterScan VirusWall for SMBInterScan Web Security Appliance 2500InterScan Web Security SuiteInterScan Web Security Virtual ApplianceInterScan WebProtectIntrusion Defense FirewallLeakProofLicensing Management PlatformMobile Armor DataArmor Full Disk EncryptionMobile Armor FileArmorMobile Armor KeyArmorMobile Armor PolicyServerNetwork VirusWallOfficeScanPortalProtectSafeSync for EnterpriseScanMail for ExchangeScanMail for Lotus DominoSecureCloudServerProtect for EMC CelerraServerProtect for LinuxServerProtect for Microsoft Windows/Novell NetwareServerProtect for Network Appliance FilerThreat Discovery ApplianceThreat Intelligence ManagerTrend Micro Email Encryption GatewayTrend Micro Email Encryption HostedTrend Micro Encryption for EmailTrend Micro Endpoint EncryptionTrend Micro Hosted Mobile SecurityTrend Micro Mobile SecurityTrend Micro Portable SecurityTrend Micro SafeSync for BusinessTrend Micro Security for MacintoshTrend Micro Smart Protection ServerTrend Micro Vulnerability Management ServicesWorry-Free Business Security ServicesWorry-Free Business Security Services for DellWorry-Free Business Security Standard/AdvancedWorry-Free Remote Manager Business Knowledge Base All Support
Advanced Search  |  View Search Tips

 

Top 3 Topics

• Deep Security and VMWare Compatibility Matrix
• “Anti-Malware Driver Offline” status appears when logging in to the Deep Security Manager (DSM) 8.0 console
• Known issues in Deep Security 8.0

Resources

Product Downloads

Product Manuals

System Requirements

Install and Uninstall

• Deep Security and VMware compatibility matrix
• Installing and configuring Deep Security Relay (DSR)
• Deep Security agentless protection support matrix

Configure and Maintain

• How to unlock a username that has been locked out
• Communication ports used by Deep Security
• Understanding how the Smart Protection Server settings work in Deep Security 8.0

Errors and Troubleshooting

• “Anti-Malware Driver Offline” status appears when logging in to the Deep Security Manager (DSM) 8.0 console
• Known issues in Deep Security 8.0
• Smart Protection Server disconnected messages appear in Deep Security

Upgrade and Migrate

• Migrating the Deep Security database from SQL Server Express to Microsoft SQL Server Enterprise
• Important information and things to consider before upgrading to Deep Security 8.0
• Unable to upgrade Deep Security Agent (DSA) from 8.0 to 8.0 SP1 on non-English operating system

 

Popular Topics

• Deep Security and VMware compatibility matrix
• Installing and configuring Deep Security Relay (DSR)
• Deep Security agentless protection support matrix

Resources

Product Downloads

Product Manuals

System Requirements

Pre-Installation

• Deep Security and VMware compatibility matrix
• Deep Security agentless protection support matrix
• Information about the embedded database option in Deep Security

Install

• Installing and configuring Deep Security Relay (DSR)
• Deploying Deep Security Agent
• Installing Deep Security Manager for Windows

Common Errors

• Windows Firewall settings changed after installing the Deep Security Agent (DSA)
• "Failed to download offline bundle.zip…" appears when deploying the Deep Security Filter Drive to the ESX/ESXi servers

 

Popular Topics

• How to unlock a username that has been locked out
• Communication ports used by Deep Security
• Understanding how the Smart Protection Server settings work in Deep Security 8.0

Resources

Product Downloads

Product Manuals

System Requirements

Features and Settings

• Communication ports used by Deep Security
• Understanding how the Smart Protection Server settings work in Deep Security 8.0
• Filter driver heap size setting in Deep Security
• Deep Security 8.0 Service Pack (SP) 1 Patch 1
• Changing the IP address or hostname used for Deep Security Agent to Deep Security Manager communication
• Modifying the list of URL characters that Deep Security Agent considers illegal
• Using wildcards for computer names in an Event-Based Task

User Management

• How to unlock a username that has been locked out
• Unable to perform a Remote Desktop connection to the server in Deep Security
• Users do not receive alerts for each host that goes offline in Deep Security
• Unable to open the Deep Security Manager (DSM) console
• “Certificate error connecting to LDAP server” appears when logging into the Deep Security Manager

Back Up and Restore

• Rollback support for Deep Security Relay (DSR)
• Cannot restore quarantined files in VMs with activated DVSA
• Microsoft SQL transaction log has grown to an extremely large size

 

Popular Topics

• “Anti-Malware Driver Offline” status appears when logging in to the Deep Security Manager (DSM) 8.0 console
• Known issues in Deep Security 8.0
• Smart Protection Server disconnected messages appear in Deep Security

Resources

Product Downloads

Product Manuals

System Requirements

Error Messages

• “Anti-Malware Driver Offline” status appears when logging in to the Deep Security Manager (DSM) 8.0 console
• Smart Protection Server disconnected messages appear in Deep Security
• Generic workaround for resolving Deep Security Virtual Appliance (DSVA) and Virtual Machines (VMs) offline issues
• “Interface out of sync” appears in the Deep Security Manager (DSM) console
• "Filter Driver Offline" and "Connection to Filter Driver Failure" installation issues
• Unable to connect to the vShield manager to activate the Deep Security Virtual Appliance (DSVA)
• Potential purple screen due to Deep Security and ESX timer-related stack overflow
• Event ID 705: Activation Failed appears when activating the Deep Security Agent

Debugging

• Gathering detailed debug logs from Deep Security Virtual Appliance (DSVA)
• Creating diagnostic packages
• Increasing or decreasing debugging in Deep Security Virtual Appliance (DSVA)
• Enabling debug logs in Deep Security Manager (DSM)
• Creating Thin Agent log files in Deep Security
• Enabling detailed logging on Deep Security Agent

Troubleshooting Videos

• Troubleshooting Deep Security Offline error
• Troubleshooting Deep Security Agent activation issues

 

Popular Topics

• Migrating the Deep Security database from SQL Server Express to Microsoft SQL Server Enterprise
• Important information and things to consider before upgrading to Deep Security 8.0
• Unable to upgrade Deep Security Agent (DSA) from 8.0 to 8.0 SP1 on non-English operating system

Resources

Product Downloads

Product Manuals

System Requirements

Upgrade

• Important information and things to consider before upgrading to Deep Security 8.0
• Remote upgrade from Deep Security Manager (DSM) reports that the Firewall and/or Deep Packet Inspection (DPI) rule engines are offline
• Unable to upgrade Deep Security Agent (DSA) from 8.0 to 8.0 SP1 on non-English operating system
• Upgrading to Deep Security 8.0 Service Pack 2

Migrate

• Migrating the Deep Security database from SQL Server Express to Microsoft SQL Server Enterprise
• Moving the Deep Security Manager (DSM) server to another machine

Discussion Forums

Download Latest Builds

• Deep Security Manager
• Deep Security Agent, Relay, and Notifier
• Deep Security Virtual Appliance

Connect with us on

| | | |