Support Policies

IMPORTANT REMINDER: OfficeScan 10.6 will be reaching End-of-Support (EOS) on June 30, 2016. Please click here for more information, including FAQs.

Looking for information on RANSOMWARE? Please click here for important Trend Micro solution updates and the latest best practice recommendations. If you are using OfficeScan 10.6, please click here to upgrade to OfficeScan 11.0 Service Pack 1 for the Anti-Ransomware Feature.

Supported Products
List of products/versions currently supported as well as upcoming end-of-support dates

End-of-Support Products
List of products, including hot fixes and patches, that Trend Micro will no longer support after end-of-support dates

End-of-Sale Products
List of products and services that have reached their end-of-sale date in the last 12 months

Scan Engine and Pattern File Support Policy
Support terms for Core Technology Engine and Pattern Files

Operating System Policy
Support terms for applications and operating systems that run Trend Micro products and are no longer supported by their vendor/supplier

Types of Fixes
List and description of the type of help our support engineers offer Standard Support customers

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