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Trend Micro Business Support

Find technical support contact information, support links, support policy information and other announcements for Business products.


Take advantage of our superior support services to keep your security strong, minimize threats, and free up your valuable IT resources for other critical functions. How do we know our support is best? We’re Trend Micro, 100% security, 100% focused, 100% of the time. We’re global experts and completely dedicated to helping your organization exchange digital information safely.

Key Benefits

As the global security landscape becomes more complex, our support teams have the best knowledge-base, ongoing training, and staff resources for handling customer issues. With Trend Micro Support Services, you can:

  • Improve security by resolving support issues fast
  • Ensure technical support whenever and wherever it is needed
  • Empower your IT staff by off-loading security challenges
  • Optimize your return on investment with expert advice on your industry-leading Trend Micro solutions
  • Reduce your risks with real-time, proactive advice from a named or dedicated Customer Service Manager

Choose Support That’s Right for Your Organization

Choose between three levels of support to ensure smooth operations:

  • Standard Support, included with your active maintenance agreement, provides access to our superior support organization during business hours.
  • 24x7 Support gives you round-the-clock access to advanced support engineers who can help with your most pressing issues, including problem diagnosis and remediation.
  • Premium Support Program provides you with a named Customer Service Manager who will be your on-going contact to assist you with urgent issues and provide expert guidance designed to elevate your security posture.

To know more, visit our Support Services page.



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