Worry-Free Business Security (WFBS) Uninstalling WFBS Agent using the Uninstall Tool Upgrading to WFBS 8.0 Troubleshooting Guide: Client/Server Security Agent (CSA) or Security Agent (SA) appears offline or disconnected OfficeScan Uninstalling OfficeScan 10/10.5/10.6 clients Installing the OfficeScan 10.6 server Manually updating pattern files and scan engine in OfficeScan server and client ServerProtect (SPNT) Installing ServerProtect for Microsoft Windows/Novell Netware 5.8 on Windows platform Manually uninstalling ServerProtect for Microsoft Windows/Novell Netware 5.8 Unable to resolve the Trend Micro ActiveUpdate server domain names and download update issue Control Manager (TMCM) Changing the Control Manager (TMCM) database configuration settings Communication ports in Control Manager (TMCM) Migrating Control Manager (TMCM) database via command line ScanMail for Exchange (SMEX) Installing ScanMail for Exchange (SMEX) on Exchange 2010/2007 Hub Transport and Mailbox Servers Upgrading ScanMail for Exchange (SMEX) to version 10 Activating the EUQ in the ScanMail for Exchange (SMEX) 10 server ScanMail for Lotus Domino (SMLD) License for ScanMail for Lotus Domino (SMD) 3.0 is not updated after renewal How to manually uninstall ScanMail for Domino (SMD) for Windows server Unable to update pattern files on ScanMail for Domino (SMD) for Windows Deep Security Deep Security and VMware compatibility matrix “Anti-Malware Driver Offline” status appears when logging in to the Deep Security Manager (DSM) 8.0 console Known issues in Deep Security 8.0 InterScan Messaging Security Virtual Appliance (IMSVA) “Your CPU does not support long mode.” appears when installing a virtual appliance in a VMware ESX server Recovering and resetting the InterScan Messaging Security Virtual Appliance (IMSVA) root account password Manually updating the time zone data in InterScan Messaging Security Virtual Appliance (IMSVA) InterScan Web Security Suite/Appliance (IWSx) Generic Failure in Source Network when performing License Update Creating a backup and restoring IWSS 3.1 for Windows database and configuration files IWSS displays a blank page instead of the "503 Service Unavailable" message in Firefox 2 when the website is not available Worry-Free Business Security Services (WFBS-SVC) Using the Uninstall Tool to remove agents Cannot uninstall the CSA for Dell because it is prompting for a password Troubleshooting offline agents of WFBS-SVC SafeSync Frequently Asked Questions (FAQ) about Trend Micro SafeSync Activating Trend Micro SafeSync on your Windows or Macintosh computer Upgrading to the latest version of Trend Micro SafeSync Hosted Email Security (HES) Mails appear as "Queued for Delivery" in the mail tracking logs of Hosted Email Security (HES) Web console address/URL for Hosted Email Security (HES) Accepting emails coming from Hosted Email Security (HES) servers only
Trend Micro HouseCall This is the tool that you need to use first. HouseCall scans your PC for a wide range of Internet security threats including viruses, worms, Trojans, and spyware. For instructions, refer to this article: Scanning your computer using HouseCall. Trend Micro Rootkit Buster If you suspect there is a malicious component preventing HouseCall or SysCleanfrom executing, or that is trying to hide from the system, you may run the Rootkit-Buster. This tool is a rootkit scanner that can check through hidden files, registry entries, processes, drivers, and hooked system services. It can also clean out hidden files and registry entries that were created by malicious software. For instructions, refer to this article: Using the Rootkit-Buster. Fake AV Remover This tool allows you to clean rogue antivirus, also known as fake antivirus (fake AV). Fake Antivirus (FakeAV) threats have been rampant in the past few years. Various FAKEAV variants have infected millions of PCs and are continuously spreading worldwide. If you find out that you have this malicious software, please try to use this to clean your computer. For instructions on how to use the tool, please refer to this article: Fake Antivirus (FakeAV) Removal Tool. Trend Micro Anti-Threat Toolkit (ATTK) ATTK Scanner can be used for off-line and Online computers. Please download the correct package for your system, if it would be connected to the internet (online) or not (offline). For instructions on how to use the tool, please refer to this article: Using Trend Micro Anti-Threat Toolkit (ATTK) to scan your machine.
The following Trend Micro products have reached their End-of-Life (EOL). When a product reaches its EOL, Trend Micro will no longer develop hot fixes and patches for the product, and will stop providing Technical Support for issues encountered after the said date. To ensure continued protection and support service, please upgrade to a later version of your product or pursue the recommended migration option. To know more about other products that are nearing or has reached End-of-Life, please see the End-of-Life Policy. Products Version Platform EOL Date Upgrade To Control Manager 5.0 patch 8 Windows 31-Dec-12 TMCM 6.0 Deep Security 6.1 Windows, Linux, Unix 17-Jul-11 Deep Security 7.5 Interscan Messaging Security Suite (IMSS) 7.0 SP1 Crossbeam 30-Sep-11 IMSVA Interscan Web Security Appliance (IWSA 2500) 3.1 SP1 Appliance 1-Aug-11 IWSVA InterScan Web Protect ISA (ISWP) 5 Windows 31-Dec-11 IWSVA OfficeScan Corporate Edition (OSCE) 8.0 SP1 Windows 31-Dec-11 OSCE 10.6 ScanMail for Microsoft Exchange (SMEX) 8 Windows 11-Jun-11 SMEX 10.2 ScanMail Lotus Domino (SMLD) 3 Win 32 31-Mar-12 SMLD 5.0 For Windows ServerProtect Linux (SPLX) 2.5 Novell 9 Desktop 30-Jul-11 SPLX 3.0 ServerProtect Linux (SPLX) 2.5 Suse 9 Server 30-Jul-11 SPLX 3.0 Trend Micro Threat Mitigator (TMTM) 2.5 & SP1 Virtual Appliance 31-Dec-11 TMTM 2.6 Worry-Free Business Security 5.0 & 5.1 Windows 07-Jul-12 WFBS 7.0 For further assistance, contact Trend Micro Technical Support.
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