This solution contains information about basic procedures, hot issues, and common product inquiries.
Product:
Trend Micro Internet Security 2009
Operating System:
Windows Vista Ultimate/Business/Home Premium or Home Basic with (or without) Service Pack 1 Windows XP Home or Professional Edition with Service Pack 2 (SP2) or Service Pack 3 (SP3) Windows XP Media Center Edition 2005 with Service Pack 2 (SP2) or Service Pack 3 (SP3) Windows XP Tablet PC Edition 2005 with Service Pack 2 (SP2) or Service Pack 3 (SP3)
Solution:
The error "A security threat prevented the installation of your Trend Micro Internet Security" appears when I install my Trend Micro product/s
[Hot Fix] B1567 - My 2009 Home and Home Office program crashes when I manually start a scan to clean up security threats
[Hot Fix] B1458 - My Trend Micro Internet Security/AntiVirus program keeps on crashing
I cannot login to Windows XP SP3 or Vista SP1 after installing Trend Micro Internet Security 2009
The error “Your Personal Firewall has shut down…” appears after I upgrade from Trend Micro Internet Security 2008 to Trend Micro Internet Security 2009
I get a popup message saying "Possible problems in the latest security update"
The message “Too many installations” appears when activating Trend Micro Internet Security Pro or Trend Micro Internet Security
My expiration date was not extended after purchasing the renewal
My computer slows down after installing Trend Micro Internet Security / Trend Micro AntiVirus
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Where can I download the installer file for my Trend Micro Consumer product?
What are the minimum system requirements of my Trend Micro Internet Security/Trend Micro AntiVirus product?
I cannot install my Trend Micro Consumer product because it keeps detecting McAfee or Symantec software on my computer
I get a message saying "Your version of Microsoft Windows needs the 64-bit version of the installation software" when I install Trend Micro Internet Security
The error “A security threat prevented the installation of your Trend Micro Internet Security” appears when I install my Trend Micro product/s
How do I remove conflicting third-party software detected by the Trend Micro Internet Security or Trend Micro AntiVirus program installer?
What should I do next after successfully installing my Trend Micro Internet Security or Trend Micro AntiVirus program?
How do I remove old or new versions of Trend Micro products in my computer?
How do I uninstall and reinstall the Personal Firewall of Trend Micro Internet Security 2009?
I received a free upgrade email to Trend Micro Internet Security 2009. How do I install this?
How do I prevent the Real-time Protection of Trend Micro Internet Security 2009 from scanning specific files or folders?
How do I enable or disable the Link Filter of the Trend Micro Internet Security 2009 Anti-Spam Toolbar?
How do I change the current Personal Firewall Profile in Trend Micro Internet Security 2009?
How do I enable or disable the Data Theft Prevention feature of Trend Micro Internet Security 2009?
Frequently Asked Questions (FAQs) for My Home Network in Trend Micro Internet Security 2009 and Trend Micro Internet Security Pro 2009
How do I set the Personal Firewall of Trend Micro Internet Security 2009 to allow or block specific programs?
How do I update Trend Micro Internet Security 2009 if I am using a proxy server?
How do I allow or block access to specific websites with Trend Micro Internet Security 2009?
How do I block specific computers in the My Home Network feature of Trend Micro Internet Security 2009?
How do I change the email address I registered before in my Trend Micro Internet Security or Trend Micro AntiVirus account?
Where can I find my serial number for registration?
Can I renew my current subscription for another year and select a different Trend Micro Consumer product?
How do I view the logs and history of Trend Micro Internet Security’s various features?
The message “Trend Micro Internet Security Loading…” does not disappear
How do I change details in my Trend Micro account?
What is the difference between the Windows Firewall and the Trend Micro Internet Security Personal Firewall?
What categories are blocked by each filter strength of the Website Filter in Trend Micro Internet Security 2009?
What are the limitations of the mail scanning function of Trend Micro Internet Security?
What are the mail programs supported by the incoming and outgoing mail scan of Trend Micro Internet Security?
Manual scan options for Trend Micro Consumer products
Where can I find the program version, pattern file and scan engine versions, and the serial number of my Trend Micro Internet Security 2009?