This solution contains information about basic procedures, hot issues, and common product inquiries.
Product:
Trend Micro Internet Security 2008
Operating System:
Windows Vista Ultimate/Business/Home Premium/Home Basic Edition (32-bit and 64-bit versions) Windows XP Home Professional Edition with Service Pack 2 Windows XP Media Center Edition 2005 with Service Pack 2 Windows XP Tablet PC Edition 2005 with Service Pack 2
Solution:
The Trend Micro Internet Security 2008 icon displays a message saying "Trend Micro Internet Security needs your help to fix a problem"
The scan progress for my Trend Micro Consumer product stops at 29%
The error message ”Unable to update your protection…” appears when updating Trend Micro Internet Security
My Trend Micro Consumer program is unable to scan my computer running Windows Vista
The error “A security threat prevented the installation of your Trend Micro Internet Security” appears when I install my Trend Micro product/s
Unable to send and receive mails after installing my Trend Micro Consumer product
The error message “Firewall has Shut Down” appears when I open TrendMicro Internet Security
When I send an email with a file attachment, it gets sent twice
I get a "Recovery Notification" message after performing an update
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The message “Too many installations” appears when activating Trend Micro Internet Security Pro or Trend Micro Internet Security
Where can I download the installer file for my Trend Micro Consumer product?
What are the minimum system requirements of Trend Micro Internet Security?
Do I need to uninstall my old Trend Micro Internet Security version before installing Trend Micro Internet Security 2008?
How do I remove old or new versions of Trend Micro products in my computer?
I cannot install Trend Micro Internet Security or Trend Micro AntiVirus because it keeps detecting McAfee or Symantec software on my computer
How do I remove conflicting third-party software detected by the Trend Micro Internet Security or Trend Micro AntiVirus program installer?
I cannot uninstall my Trend Micro Consumer product after the installation failed
How do I remove Trend Micro Internet Security Pro and Trend Micro Internet Security from my computer?
How can I tell if I am eligible for a free upgrade to Trend Micro Internet Security?
When will my subscription start after I upgrade to Trend Micro Internet Security?
How do I upgrade my previous Trend Micro Internet Security version to Trend Micro Internet Security Pro using a downloaded file?
How do I upgrade my old Trend Micro Internet Security version to Trend Micro Internet Security Pro using a CD?
How do I upgrade the old version of Trend Micro PC-cillin Internet Security to the latest version of Trend Micro Internet Security?
I received a free upgrade email to Trend Micro Internet Security 2009. How do I install this?
How do I enable or disable the mail scanning of Trend Micro Internet Security?
How do I prevent the Real-time Protection of Trend Micro Internet Security 2008 from scanning specific file types?
How to configure my Trend Micro Consumer products’ scan action for Generic Detection
How do I block access to specific categories of Web sites in Trend Micro Internet Security 2008?
How do I allow or block specific web sites with Trend Micro Internet Security 2008?
How do I set the Personal Firewall of Trend Micro Internet Security 2008 to allow or block specific programs?
How do I update the Anti-Spam Toolbar of Trend Micro Internet Security 2008?
How do I update my Trend Micro Internet Security/Trend Micro AntiVirus program?
How do I set a password in Trend Micro Internet Security / Trend Micro AntiVirus plus AntiSpyware?
How do I export or import a Personal Firewall Profile in Trend Micro Internet Security 2008?
There is no serial number in the Order Confirmation email I received after I purchased your Trend Micro consumer product
Where can I find my Trend Micro Internet Security serial number?
How can I change the serial number of Trend Micro Internet Security?
Where can I find the program version, pattern file and scan engine versions, and the serial number of my Trend Micro Internet Security 2008?
What settings of Trend Micro Internet Security 2008 are automatically configured when I select my Internet connection during installation?
What is the difference between Trend Micro Internet Security 2008 and Trend Micro Internet Security Pro 2008?
Why do I need to apply the Microsoft Windows Vista patch before I install Trend Micro Internet Security?
Can I prevent specific computers from appearing in the Wireless Home Network Monitor of Trend Micro Internet Security 2008?
Can I perform a separate virus, spyware, or vulnerability scan in Trend Micro Internet Security 2008?
What files are scanned when I click on "Scan Now" on the Overview screen of Trend Micro Internet Security 2008?
What are the mail programs supported by the incoming and outgoing mail scan of Trend Micro Internet Security?
Which browsers are supported by the Parental Controls feature of Trend Micro Internet Security 2008?
Which features of Trend Micro Internet Security 2008 are enabled by default?
What programs do I need to remove before installing Trend Micro Internet Security and Trend Micro AntiVirus plus AntiSpyware?