Frequently Asked Questions (FAQs)

This solution contains information about basic procedures, hot issues, and common product inquiries.


Product:

Trend Micro AntiVirus plus AntiSpyware 2009

Operating System:

Windows Vista Ultimate/Business/Home Premium or Home Basic with (or without) Service Pack 1
Windows XP Home or Professional Edition with Service Pack 2 (SP2) or Service Pack 3 (SP3)
Windows XP Media Center Edition 2005 with Service Pack 2 (SP2) or Service Pack 3 (SP3)
Windows XP Tablet PC Edition 2005 with Service Pack 2 (SP2) or Service Pack 3 (SP3)
 

  

Solution:

Hot Issues
Installation and Uninstallation
Upgrade
Administration and Configuration
Registration
Product Inquiry

Hot Issues

[Hot Fix] B1567 - My 2009 Home and Home Office program crashes when I manually start a scan to clean up security threats

[Hot Fix] B1458 - My Trend Micro Internet Security/AntiVirus program keeps on crashing

My computer slows down after installing Trend Micro Internet Security / Trend Micro AntiVirus

I get the error “Unable to extract installation program” when I try to run the installer I downloaded for my Trend Micro Home and Home product

The error “Unable to update your protection. Make sure your Internet connection works” occurs when trying to update my 2009 Trend Micro product

I get the error “Installation Interrupted: A security threat prevented the installation…” when I try to install my Trend Micro Home and Home Office product
I get a "Recovery Notification" message after performing an update

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