Find the information you need!

Welcome to the new Trend Micro search engine.

Our main objective is to create a fast and easy-to-use search engine to give you the answers you need.

As with any search engine, the accuracy and relevancy of search results is dependent on the combination of words and phrases used.

This tutorial will provide you with an overview of the search engine features and some useful tips to help you obtain the best search results.

Get to know the Basic Search functions

Fig 1. Basic Search

These are the sections you can find in the Basic Search:

1. Keyword field: This is where you type your query. When you type a query, try the following to get your desired results.
   1. Describe what you need with few terms and as specific as possible using keywords.
      
      Avoid phrases like [I want to], [How do I], [Where can I], these phrases are typically used as part of the language sentence construction and grammatical rules. The search engine uses sophisticated text-matching techniques to find pages that are both important and relevant to your search within the Knowledge Base.
      
      Example: Instead of typing How do I uninstall Trend Micro Internet Security?, type uninstall "Trend Micro Internet Security".
   2. Avoid using too generic terms such as install, update, configure as these will produce too many results. Instead combine other keywords related to the first keyword.
      
      Example: Instead of typing configure, type configure personal firewall.
   3. Further narrow your results by enclosing names such as product names or product features, and error messages in double-quotes (""). Search will look for documents containing words that appear together in the same order that you entered them in double quotes.
      
      Example: Instead of typing too many installations, type "too many installations".
      
      Instead of typing configure Trend Micro Internet Security, try configure "Trend Micro Internet Security" or Configure "Trend Micro Internet Security" "personal firewall".

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2. Product field: Selecting a product helps narrow down your query to documents related to a specific product.
   
   Use this field when you want to see documents related to a product where the product name does not appear in the document text. This is useful if you want to narrow your results to a specific product name when your search terms may apply to more than one product.
   
   Example: Instead of typing Remove conficker virus with "Trend Micro Internet Security", use the search keywords Remove conficker virus and select the product name in the product field.

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3. Product version field: Use this field when selecting a product to further narrow your results to a specific product version.

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4. Support Site Filter: By default, the search engine matches your query to documents available in the support site you are currently in.
   
   Example: If you are in the Home & Home Office Support site, the search engine is will search for documents related to Home & Home Office products only. You can select the Entire Knowledge Base radio button if you want to get broader search results. These results will include "product related solutions and articles" related to all products from the knowledgebase as well as "malware and security information" from the Virus Encyclopedia.

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5. Advanced Search link: This link will open another page which allows you to conduct more complex searches using a variety of criteria. The search engine will match your query based on specific criteria depending on which keywords are placed in each field. The more criteria you use, the fewer results are returned.
   
   Example: Search for Personal Firewall

You can combine keywords in various combinations of each field to obtain different results.

Example: Search for "Personal Firewall" where the word Profile is not included anywhere in the document

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6. Search button: Click this button when you are ready to search the site.

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How to read search results

Fig 2. Search Results

1. I am Looking for: Use this filter to narrow down search and show only results with the solution type/category you need. The following are the different content types/categories:
   1. Frequently Asked Questions: Shows solutions for common issues and frequently asked questions such as "How do I check the Service Tag for my Dell computer?". These solutions may also include "Frequently Asked Questions (FAQ)" in the title.
   2. Hot Fix Information: Shows solutions that contain Hot Fix readme files and related information. These solutions usually include "Hot Fix" in the solution title.
   3. Product Information: Shows solutions about products including new version announcements, system requirements, and end of support dates.
   4. Technical Solutions: Shows solutions that address technical issues not related to other types. This includes general knowledgebase solutions.
   5. Vulnerability Information: Shows solutions that provide information on Trend Micro product vulnerabilities. These solutions typically include "Vulnerability Response" or similar description in the solution title.
   Note: Navigators only appear when there is more than one result for a specific filter.

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2. I want to: Use this filter to narrow down search and show only results related to the task you want to accomplish. The following are the different tasks:
   1. Configure: Shows solutions for configuration of Trend Micro products and its features. This also includes solutions for errors and issues encountered during product set up.
   2. Deploy: Shows solutions related to deploying client programs, updates and configuration. This also includes solutions for errors and issues that occurred during deployment.
   3. Install: Shows solutions for product installation and issues encountered during installation.
   4. Migrate: Shows solutions related to migrating clients or settings to new servers/machines. This also includes solutions for issues that occurred during migration.
   5. Purchase: Shows solutions related to purchasing and renewal.
   6. Register: Shows solutions related to product registration.
   7. Remove a Malware / Virus: Shows solutions related to malware removal and product configurations related to malware detection, cleanup and prevention.
   8. Troubleshoot: Shows solutions that provide procedure on how to identify the cause of the problem and the corresponding resolution or workaround.
   9. Uninstall: Shows solutions for product removal and issues encountered during uninstallation.
   10. Update: Shows solutions related to updating the pattern files, scan engine and products components. This also includes solutions for issues described in the solution occurred while performing updates.
   11. Upgrade: Shows solutions related to upgrading, including issues that occurred during an upgrade.
   Note: Navigators only appear when there is more than one result for a specific filter.

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3. Customize number of results per page: The Search Results page displays ten (10) results per page, by default. You can change this by selecting from the drop down list found before the prev|next navigator. You can select between 10, 20, 30, 50 and 100.

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4. Tool tip: When you hover your mouse on the title of an item in the search result, a tool tip may appear. Tool tips give you a short description of the document without actually opening the specific result.

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5. Document Source: The Trend Micro Knowledge Base is composed of several types of information. Each document source is identified by a unique icon explained in the legend. Use this filter if you want to see results from a specific source only.

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Other Search Features

1. Automatic "AND" searches: By default, search only returns pages that include all of your search terms in any part of the document. There is no need to include "AND" between terms.
   
   Example: If your query is [uninstall Trend Micro Internet Security], the search engine will look for all documents that contain all the words uninstall, Trend, Micro, Internet, and Security.

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2. Synonyms: Synonyms are terms that were defined to have the same meaning.
   
   Example: [money back and refund], [cancel and stop], [hang and crash], [change and modify], [restart and reboot], [behavior monitoring and AEGIS]
   
   When you search for either of the term above, you will get results that contain either term or both of them. If you type in AEGIS, you can get results containing behavior monitoring.

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3. Spell checker: A prompt will display when search terms are misspelled, or when certain words are not recognized by the search engine. In some cases a new word with the correct spelling will be displayed, or if no correct spelling is found, the system may suggest two words with correct spelling.
   
   A spelling suggestion is returned in the form of Did you mean when the spell checker detected a possible spelling mistake.
   
   Example: If you type installtion, the spell checker will suggest the alternative spelling installation. If you type systemreboot, the spell-checker may suggest system reboot as an alternative search term.

Fig 3. Spell-checker

Note: Currently, the spell checker supports only US English.

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4. Capitalization: Search is not case sensitive. All letters, regardless of how you type them, will be understood as lower case. For example, searches for TREND MICRO INTERNET SECURITY, will return the same results as Trend Micro Internet Security, trend micro internet security or TREND MICRO internet security.

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