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To find your Trend Micro program's
serial number, please click the most appropriate scenario for
instructions:
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My Trend Micro program is
currently installed on my computer
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My Trend Micro program was
previously installed and I cannot reinstall it because I lost my
serial number
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I just renewed my subscription and now
upgrading to the latest version but I do not have a copy of the
serial number
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My Trend Micro program is not yet
installed on my computer and I already lost my serial
number
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My Trend Micro program is currently
installed on my computer
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If your Trend Micro program is installed on your computer and
you want to find the serial number, check this solution for
instructions:
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Where to
find the serial number, program version, scan engine version, or
pattern file version of my Trend Micro product
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back to top
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My
Trend Micro program was previously installed and I cannot reinstall
it because I lost my serial number
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Do any of the following:
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If you bought your Trend Micro program online, you can check the
Order Confirmation email you received after completing the
purchase. If you lost or deleted the email, do the following:
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Check your order details at Findmyorder.com.
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Type either of the following on the fields provided, then click
find:
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Order number and password
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Email address and the last five (5) digits of the credit card
you used to purchase the program
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If you purchased your Trend Micro product from a retail store
and still have the package, check the inside of the box or packet
for your serial number.
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If you have registered your program but either of the following
happened, you may get the a copy of your serial number by logging
in to your Trend Secure account:
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You can no longer find your order details at Findmyorder.com
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You have already lost the CD sleeve with the serial number
printed on it
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Check this solution for instructions: What is the
TrendSecure account, and how can I use it?.
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back to top
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I just renewed my
subscription and now upgrading to the latest version but I do not
have a copy of the serial number
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If you renewed your subscription and received an Order
Confirmation email but there are no serial numbers indicated, you
can get it from your Trend Secure account when you can no longer
find a copy of it.
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Check this solution for instructions: What is the
TrendSecure account, and how can I use it?.
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Note: Your TrendSecure account will list all the
subscriptions you have purchased. Use the license that has been
extended and appropriate for the program you renewed.
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My Trend
Micro program is not yet installed on my computer and I already
lost my serial number
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Click where you purchased your program:
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Online Store
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Retail Store
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Online
Store
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If you bought your Trend Micro product online, you can check the
Order Confirmation email that you received after you completed your
purchase. If you lost or deleted the email, do the following:
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1.
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Check your order details at Findmyorder.com.
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Type either of the following on the fields provided, then click
find:
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Order number and password
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Email address and the last five (5) digits of the credit card
you used to purchase the program
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If you cannot find the serial number on your Order Confirmation
email or you cannot find your order details at Findmyorder,com, do
the following:
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Prepare the following information:
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Order number
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Email address
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2.
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Contact Trend Micro Technical Support.
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Retail
Store
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If you purchased your Trend Micro program from a third-party
reseller and you have lost the serial number, there is no way to
locate or retrieve a copy of the same serial number on your
package. It is not replaceable.
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If you already checked the package and you are sure that there
is no serial number printed on it, do the following:
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Check if you bought the product from our valid resellers.
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Prepare the following information:
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Scanned copy of the transaction receipt or sales receipt
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Scanned copy of the UPC code or Bar Code
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Scanned copy of the jacket sleeve of the CD
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3.
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Contact Trend Micro Technical Support.
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