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What programs to remove before installing Trend Micro Smart Surfing for Mac

Solution IDLast Updated
1054398Date : 2011/10/16 Time: 8:14 PM (PST)


Product/VersionPlatform
Trend Micro Smart Surfing for Mac - 1.5, 1.6
Macintosh - Leopard, Lion, Snow Leopard, Tiger

Problem Description

This article shows you which programs to uninstall on your Macintosh before installing Trend Micro Smart Surfing for Mac. It also contains instructions on how to do this.

Solution

Having other security software on your Mac may cause software conflicts with your Trend Micro program. You need to uninstall these to make sure that Trend Micro Smart Surfing for Mac will be able to install and run properly on your computer.

 

Please remove the products below if they are installed on your computer:

 

·

Avast! Mac Edition 2.74

 

 

·

Intego VirusBarrierX5

 

 

·

Intego NetBarrierX5

 

 

·

Intego NetBarrierX4

 

 

·

McAfee VirusScan for Mac 8.6

 

 

·

Norton Anti Virus 11 for Mac

 

 

·

Norton Anti Virus 10 for Mac

 

 

·

Norton Internet Security for Mac 4

 

 

·

Sophos Anti-Virus for Mac OS X 4.9

 

 

·

PC Tools iAntiVirus 1.0

 

 

·

MacScan 2.6

 

 

·

ClamXav 1.1.1

 

 

·

Kaspersky Anti-Virus 7.0

 

 

If you encounter an issue when removing any of the programs above, contact the program manufacturer for support.

 

 

 

 

Uninstall other security software

 

 

To uninstall a program on your Macintosh, follow the steps below:

 

1.

Open the Applications folder by doing any of the following:

 

 

 

·

Go to Go > Applications.

 

 

 

 

·

Right-click or control-click the Applications folder on the Dock, then select Open Applications.

 

 

 

 

·

Open your Hard Drive, then click the Applications folder on the left pane.

 

 

 

 

·

Type "Application" in the Spotlight field, then press Return.

 

 

2.

Look for any of the programs above, then drag and drop them into the Trash.

 

 

3.

Type your administrator password on the field provided, then click OK.

 

 

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