Search Related Articles All Products Titanium Maximum SecurityTitanium Internet SecurityTitanium AntiVirus +Trend Micro SafeSyncTrend Micro Internet Security Pro PC-cillin Internet SecurityPC-cillin Internet Security for DellTitanium AntiVirus +Titanium for Small BusinessTitanium Internet SecurityTitanium Internet Security for DellTitanium Maximum SecurityTitanium Maximum Security Premium EditionTitanium Security for NetbooksTitanium Smart Surfing for PCTrend Micro AntiVirus plus AntiSpywareTrend Micro Browser GuardTrend Micro Instant SecurityTrend Micro Internet SecurityTrend Micro Internet Security for DellTrend Micro Internet Security ProTrend Micro Internet Security Pro for DellTrend Micro Kids Safety + Web Security for PS3Trend Micro Kids Safety + Web Security for PSPTrend Micro Kids Safety for PS3Trend Micro Kids Safety for PSPTrend Micro Mobile Essentials for AndroidTrend Micro Mobile Security for AndroidTrend Micro Mobile Security for SmartphonesTrend Micro Mobile Security Personal Edition for AndroidTrend Micro Online Guardian for FamiliesTrend Micro SafeSyncTrend Micro Security for ASUSTrend Micro Smart Surfing for MacTrend Micro USB SecurityTrend Micro Web Security for PS3Trend Micro Web Security for PSPWebSurf Booster Home Knowledge Base All Support Advanced Search | View Search Tips What is a service incident?What is included in the Premium Service I have purchased?What is the Extended Download Service?What is a network virus?What is a SYN FLOOD? More What is a service incident?Solution IDLast Updated1053362Date : 2011/11/14 Time: 5:59 PM (PST)Product/VersionPlatformTitanium AntiVirus + - 2011, 2012; Titanium Internet Security - 2011, 2012; Titanium Maximum Security - 2011, 2012; Titanium Security for Netbooks - 2.2; Titanium Smart Surfing for PC - 2011; Trend Micro AntiVirus plus AntiSpyware - 2008, 2009, 2010; Trend Micro Internet Security - 2008, 2009, 2010; Trend Micro Internet Security Pro - 2008, 2009, 2010; Trend Micro SafeSync - AllWindows - 7 32-bit, 7 64-bit, Vista 32-bit, Vista 64-bit, XP Home, XP Professional
Search Related Articles All Products Titanium Maximum SecurityTitanium Internet SecurityTitanium AntiVirus +Trend Micro SafeSyncTrend Micro Internet Security Pro PC-cillin Internet SecurityPC-cillin Internet Security for DellTitanium AntiVirus +Titanium for Small BusinessTitanium Internet SecurityTitanium Internet Security for DellTitanium Maximum SecurityTitanium Maximum Security Premium EditionTitanium Security for NetbooksTitanium Smart Surfing for PCTrend Micro AntiVirus plus AntiSpywareTrend Micro Browser GuardTrend Micro Instant SecurityTrend Micro Internet SecurityTrend Micro Internet Security for DellTrend Micro Internet Security ProTrend Micro Internet Security Pro for DellTrend Micro Kids Safety + Web Security for PS3Trend Micro Kids Safety + Web Security for PSPTrend Micro Kids Safety for PS3Trend Micro Kids Safety for PSPTrend Micro Mobile Essentials for AndroidTrend Micro Mobile Security for AndroidTrend Micro Mobile Security for SmartphonesTrend Micro Mobile Security Personal Edition for AndroidTrend Micro Online Guardian for FamiliesTrend Micro SafeSyncTrend Micro Security for ASUSTrend Micro Smart Surfing for MacTrend Micro USB SecurityTrend Micro Web Security for PS3Trend Micro Web Security for PSPWebSurf Booster Home Knowledge Base All Support Advanced Search | View Search Tips What is a service incident?What is included in the Premium Service I have purchased?What is the Extended Download Service?What is a network virus?What is a SYN FLOOD? More What is a service incident?Solution IDLast Updated1053362Date : 2011/11/14 Time: 5:59 PM (PST)Product/VersionPlatformTitanium AntiVirus + - 2011, 2012; Titanium Internet Security - 2011, 2012; Titanium Maximum Security - 2011, 2012; Titanium Security for Netbooks - 2.2; Titanium Smart Surfing for PC - 2011; Trend Micro AntiVirus plus AntiSpyware - 2008, 2009, 2010; Trend Micro Internet Security - 2008, 2009, 2010; Trend Micro Internet Security Pro - 2008, 2009, 2010; Trend Micro SafeSync - AllWindows - 7 32-bit, 7 64-bit, Vista 32-bit, Vista 64-bit, XP Home, XP Professional
Problem DescriptionThis article defines service incidents with regards to the Premium Service you purchased.Solution Service incidents are the unique cases or instances in which a customer avails of his or her purchased Premium Service. When you purchase the subscription-based Premium Service Plan, you get the following: One (1) Virus Removal service incident One (1) Security Health Check service incident These can be used within the duration of your service plan subscription. You also get unlimited service incidents for any inquiries, concerns, or issues not related to installation and registration. You receive one (1) service incident that you must use within 60 days of your purchase when you buy any of the following per-incident Premium Service: Virus Removal Premium Installation Security Health Check For Data Backup Help, you must use your one (1) service incident within 90 days of your purchase. The Data Recovery and Data Transfer Services give you a year to use your one (1) service incident.
Problem DescriptionThis article defines service incidents with regards to the Premium Service you purchased.Solution Service incidents are the unique cases or instances in which a customer avails of his or her purchased Premium Service. When you purchase the subscription-based Premium Service Plan, you get the following: One (1) Virus Removal service incident One (1) Security Health Check service incident These can be used within the duration of your service plan subscription. You also get unlimited service incidents for any inquiries, concerns, or issues not related to installation and registration. You receive one (1) service incident that you must use within 60 days of your purchase when you buy any of the following per-incident Premium Service: Virus Removal Premium Installation Security Health Check For Data Backup Help, you must use your one (1) service incident within 90 days of your purchase. The Data Recovery and Data Transfer Services give you a year to use your one (1) service incident.
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