Knowledge Base

To ensure a successful installation of your Trend Micro program, we strongly recommend following the steps below before you start installing your product:

Note: If you have a Mac computer, you can use Trend Micro Smart Surfing for Mac. To learn more about this product, go to its Frequently Asked Questions (FAQs) page.

1.

Make sure your computer meets the minimum system requirements for the program to install and run properly.

To see the list of system requirements, click on the product you want to install:

Version 2010:

·         Trend Micro Internet Security Pro 2010 [EN-1054197]

·         Trend Micro Internet Security 2010 [EN-1054205]

·         Trend Micro AntiVirus plus AntiSpyware 2010 [EN-1054204]

Version 2009 [EN-1037882]:

·         Trend Micro Internet Security Pro 2009

·         Trend Micro Internet Security 2009

·         Trend Micro AntiVirus plus AntiSpyware 2009

Dell Versions:

·         Trend Micro Internet Security Pro 2009 for Dell [EN-1037882]

·         Trend Micro Internet Security 16.6 for Dell [EN-1035972]

Note: If you are using an older version not listed above and your subscription has not yet expired, you can upgrade to the 2010 version of your product. For more information, refer to the frequently asked questions about upgrading in solution EN-1053902.

2.

Check for and completely remove any conflicting programs that may be installed on your computer.

For instructions on how to do this (for Windows-based products only), please refer to solution EN-1035905 from our Knowledge Base.

Note: Make sure you completely remove all components of your previous security software. If you are unable to completely remove a conflicting program, refer to the product’s technical support website.

3.

Prepare your serial number since you will need this during the installation.

·  

If you bought the program online, your serial number is in your order confirmation email.

·  

If you bought it from a retail store, check the box inlay for the serial number.

·  

If you cannot find your serial number, refer to solution EN-1038047 for more information.

If you suspect you have a virus on your computer (e.g. you receive multiple popups), run HouseCall, our online scanner to try and remove it before installing your program.

When you are ready to install the program, you can get instructions on running the installation by viewing the Knowledge Base solutions or the Interactive Video Guides. To access these, click on the links associated with your product:

Note: If you are using an older version not listed in the table and your subscription is current, you can upgrade to the 2010 version of your product. For more information, refer to the frequently asked questions about upgrading in solution EN-1053902.

If you are in the United States, you can purchase a Premium Installation Service to have a Trend Micro expert install the program for you via remote access. To learn more and purchase this service, go to our Premium Support Portal.