Upgrading Client Server Messaging Security for SMB (CSM) 3.6 to Worry-Free Business Security (WFBS) Advanced 6.0 Service Pack (SP) 2

Solution ID: EN-1053898 Product: Client Server Messaging Security for SMB - 3.6; Worry-Free Business Security Advanced - 6.0 Operating System: Windows - 2000 Standard SP3, 2000 Standard SP4, 2003 SBS SP1, 2003 SBS SP2, 2008 EBS, 2008 EBS SP1, 2008 SBS, 2008 SBS SP1, 7, Home Server, Server 2003 R2, Server 2003 with SP1, Small Business Server 2000, Vista - SP1, Vista SP2, XP Professional Edition (SP 2), XP Professional Edition (SP 3) Published: 3/1/2010 3:17 AM

Solution: Public   Please do the following: 1. Back up the Security Server database. Refer to this solution: Important files to back up before upgrading to WFBS Advanced 6.0.     Note: All files are automatically backed up in C:\trend_backup when upgrading to WFBS 6.0 SP2. 2. Delete all log files by doing the following:         a. Log on to the CSM console.         b. Go to Reports > Maintenance > Manual Log Deletion.         c. Under Log Type section, enter "0" on the Delete logs older than field and then click Delete.         d. Repeat Step 2c for all Log Types. 3. Do one of the following:         • Insert the installation CD on a disk drive.         • Download the installer file from the Trend Micro Update Center, then unzip the file. 4. Double-click the setup.exe file. The InstallShield Wizard window appears. 5. Click Next. The License Agreement window appears. 6. Select I accept the terms in the license agreement. 7. Click Next. The Setup Status window appears.     The setup detects that you have an older version of the product. 8. Click Next.     When the Security Server and the Client Server Security Agents are upgraded, the Upgrade Messaging Security Agent window appears. 9. Enter the required Exchange server information. 10. Wait for the Messaging Security Agent upgrade process to complete. This may take a few minutes. 11. When the upgrade is finished, select if you will view the readme file or open the WFBS Advanced console. 12. Click Finish.