Uninstalling the Worry-Free Business Security (WFBS) Security Server

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Solution ID Last Updated
1053844 Date : 2014/02/10 Time:8:58 AM , (PST)


Product/Version Platform
Worry-Free Business Security Standard/Advanced - 6.0, 7.0, 8.0, 9.0;
Windows - 2000 Small Business Server, 2003 Home Server, 2003 Small Business Server, 2003 Standard Server Edition, 2008 Essential Business Server, 2008 Small Business Server

Problem Description

Uninstalling the WFBS Security Server does not uninstall agents. Administrators must uninstall or move all agents before uninstalling the Trend Micro Security Server.
Important: Uninstalling Trend Micro Security Server also uninstalls the Smart Scan Server.

Solution

To remove the Security Server:
  1. On the computer where you installed the server, click Start > Control Panel > Add or Remove Programs.
  2. Click Trend Micro Security Server.
  3. Click Change/Remove.
    A confirmation page appears.
    InstallShield Wizard
  4. Click Next.
    The Master Uninstaller, the server uninstallation program, prompts you for the administrator password.
    Master Uninstaller Password
  5. Enter the administrator password, then click Next.
    Note: If you do not know the password, cancel the uninstallation and use this article to reset the console password: Resetting the password of the Worry-Free Business Security (WFBS) management console. After resetting the console password, proceed with Step 1 of this solution.
    If you are using WFBS Advanced and the Messaging Security Agent (MSA) is installed, you will be asked whether you want to uninstall the MSA or not:
    Uninstall Messaging Security Agent
    • If you select Yes, you need to specify a domain administrator account (Domain\Account) for that Exchange Server. If the credentials you entered are correct, the MSA will be uninstalled.
    • If you select No, the MSA will not be uninstalled.
    The Master Uninstaller will now start removing the server files.
    Removing Web Server information
  6. When a confirmation message appears after the Security Server has been uninstalled, click Finish.
    If prompted, restart the computer and then manually delete the Security Server files and folder.
    Uninstallation Complete
    If the procedure fails, refer to the Knowledge Base article: Manually uninstalling the Security Server of Worry-Free Business Security (WFBS) Standard/Advanced.
    If you need further assistance, contact Trend Micro Technical Support.


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