Knowledge Base


Business Knowledge Base All Support
Advanced Search \| View Search Tips

"Unable to register with the remote server" shows up when the mouse is moved over the Worry-Free Remote Manager (WFRM) Agent icon

Solution ID	Last Updated
1034863	Date : 2011/05/11 Time: 8:52 PM (PST)

Product/Version	Platform
Client Server Messaging Security for SMB - 3.6; Client Server Security for SMB - 3.6; Worry-Free Remote Manager - 2.6	Windows - 2000 Server, 2003 Standard Server Edition

Problem Description

This happens when the Globally Unique Identifier (GUID) is incorrect.


To fix this issue:

1.	Go to ..<install path>\Trend Micro\WFRMAgentForCSM.


2.	Open the AgentSysConfig.xml file using a text editor like Notepad.


3.	Look for the GUID between the "<AgentGUID>" and "</AgentGUID>" parameters.

4.	Edit the GUID and then save the file.


5.	In the same folder, open the csmSysConfig.xml file using a text editor.


6.	Right-click the WFRM Agent icon on the task bar and then click Restart Service.

7.	Look for the GUID between the parameters "<ProductGUID>" and "</ProductGUID>".


8	Edit the GUID and then save the file.


9.	Right-click the Worry-Free Remote Manager Agent icon on the task bar and then click Restart Service.

Rate this Solution
Did this article help you? Yes No	What was the problem with this solution? Required The video did not play properly. The image(s) in the solution article did not display properly. The solution did not provide detailed procedure. The solution is hard to understand and follow. The solution did not resolve my issue. Others. Please specify. Please provide your comments to help us improve this solution. Required

	*This form is an automated system. General questions, technical, sales and product-related issues submitted through this form will not be answered.