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There are four (4) possible reasons for this:
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o
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The Security Server of Client Server Security for SMB (CS)
3.5/3.6 or Client Server Messaging Security for SMB (CSM) 3.5/3.6
cannot connect to the Internet.
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To resolve this, make sure the Security Server can access the
Internet.
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o
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The WFRM Server address is incorrect.
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To fix this, make sure that the FQDN
of the WFRM Server is correct. Use the FQDN that corresponds to
your region:
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North America: wfrm-usa.trendmicro.com
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Europe/Middle East: wfrm-emeaa.trendmicro.com
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Asia Pacific: wfrm-apaca.trendmicro.com
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Latin America: wfrm-lara.trendmicro.com
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o
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If the Security Server is using a proxy server to connect to the
internet, the proxy and user authentication settings are not
correctly configured.
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To fix this, make sure that the proxy and user authentication
settings are properly configured.
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o
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The GUID and certificate are incorrect.
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To resolve this, please do the following:
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1.
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Log on to the WFRM
console.
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2.
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Double-click the padlock icon on the lower left portion of the
browser.
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3.
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Click Certification Path tab >
Equifax Secure Certificate Authority >
View Certificate.
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4.
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Click Details tab > Copy to
File.
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5.
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On the Certificate Export Wizard, click
Next.
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6.
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On File to Export dialog, browse or specify the name of the file
you want to export.
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7.
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Click Next.
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8.
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Click Finish.
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9.
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Right-click the WFRM agent icon on the system tray and then
select Configure.
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10.
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On the General tab, click
HTTPS > Settings.
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11.
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On the Root CA certificate path, browse to the location where
you exported the certificate.
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12.
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Click OK
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13.
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Click Test Connection.
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If the issue persists, please do the following:
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1.
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Uninstall
the WFRM Agent.
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2.
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Create a new customer in the WFRM console. Follow the procedure
in this solution: Adding a customer to the
WFRM 1.0 Server.
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If installing via HTTPS, follow Steps 1-9 above then go to the
next step.
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3.
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Install
the WFRM Agent using the certificate and new GUID
created.
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4.
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Check again if the connection works. The issue no longer
occurs.
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Connect with us on
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