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I get the error message “Unable to update your protection”

Solution IDLast Updated
1054011Date : 2011/05/10 Time: 5:09 AM (PST)


Product/VersionPlatform
Trend Micro AntiVirus plus AntiSpyware - 2008, 2009, 2010; Trend Micro Internet Security - 2008, 2009, 2010; Trend Micro Internet Security Pro - 2008, 2009, 2010
Windows - 7 32-bit, 7 64-bit, Vista 32-bit, Vista 64-bit, XP Home, XP Professional

Problem Description

You receive the following error message when you try to update your Trend Micro program:

 

 

“Unable to update your protection. Make sure your Internet connection works and check your proxy settings before trying again.”

Solution

For better performance, install the latest version of your program: Trend Micro Titanium. Select your product below for instructions :

 

·          

Trend Micro Internet Security Pro

 

 

·          

Trend Micro Internet Security

 

 

·          

Trend Micro AntiVirus plus AntiSpyware

 

 

Note: Upgrading to the latest version of your program is free. You will be using the same serial number so the subscription date will be the same.


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