Search Related Articles All Products Worry-Free Business Security Standard/AdvancedOfficeScanHosted Email SecurityControl ManagerInterScan Messaging Security SuiteDeep Security Advanced Reporting and Management for InterScan Web SecurityClient / Server Suite for SMBClient Server Messaging Security for SMBControl ManagerCore Protection for Virtual MachinesCore Protection ModuleData Loss PreventionData Loss Prevention EndpointDeep SecurityEmail Reputation ServicesEmail Security Platform for Service Providers - White LabelEndpoint Security PlatformHosted Email SecurityHosted Email Security - Inbound FilteringInstant Messaging SecurityInterScan eManagerInterScan Gateway Security ApplianceInterScan Messaging Security Appliance 5000InterScan Messaging Security SuiteInterScan Messaging Security Virtual ApplianceInterScan VirusWallInterScan VirusWall for NTInterScan VirusWall for SMBInterScan Web Security Appliance 2500InterScan Web Security SuiteInterScan Web Security Virtual ApplianceInterScan WebProtectIntrusion Defense FirewallLeakProofLicensing Management PlatformMobile Armor DataArmor Full Disk EncryptionMobile Armor PolicyServerNetwork VirusWallOfficeScanPortalProtectScanMail for ExchangeScanMail for Lotus DominoSecureCloudServerProtect for EMC CelerraServerProtect for LinuxServerProtect for Microsoft Windows/Novell NetwareServerProtect for Network Appliance FilerThreat Discovery ApplianceThreat Intelligence ManagerTrend Micro Email Encryption GatewayTrend Micro Email Encryption HostedTrend Micro Encryption for EmailTrend Micro Endpoint EncryptionTrend Micro Mobile SecurityTrend Micro SafeSync for BusinessTrend Micro Security for MacintoshTrend Micro Smart Protection ServerTrend Micro Vulnerability Management ServicesWorry-Free Business Security HostedWorry-Free Business Security ServicesWorry-Free Business Security Services for DellWorry-Free Business Security Standard/AdvancedWorry-Free Remote Manager Business Knowledge Base All Support Advanced Search | View Search Tips Users experience slow back up time with Symantec Backup Exec 12.5Running a backup with Symantec Backup Exec takes a long time when the Worry-Free Business Security (WFBS) Agent is runningSetting up folders to back up and sync with your Trend Micro SafeSync online storageFiles to back up before upgrading Worry-Free Business Security (WFBS)Files to back up before upgrading, migrating, or uninstalling the OfficeScan 10/10.5/10.6 server More Users experience slow back up time with Symantec Backup Exec 12.5Solution IDLast Updated1055309Date : 2012/02/2 Time: 5:45 AM (PST)Product/VersionPlatformOfficeScan - 10.0, 10.5, 10.6; Worry-Free Business Security Standard/Advanced - 6.0Windows - 2003 Datacenter Server, 2003 Enterprise Server, 2003 Standard Server Edition, 2008 Datacenter Server, 2008 Enterprise Server, 2008 Standard Server Edition
Search Related Articles All Products Worry-Free Business Security Standard/AdvancedOfficeScanHosted Email SecurityControl ManagerInterScan Messaging Security SuiteDeep Security Advanced Reporting and Management for InterScan Web SecurityClient / Server Suite for SMBClient Server Messaging Security for SMBControl ManagerCore Protection for Virtual MachinesCore Protection ModuleData Loss PreventionData Loss Prevention EndpointDeep SecurityEmail Reputation ServicesEmail Security Platform for Service Providers - White LabelEndpoint Security PlatformHosted Email SecurityHosted Email Security - Inbound FilteringInstant Messaging SecurityInterScan eManagerInterScan Gateway Security ApplianceInterScan Messaging Security Appliance 5000InterScan Messaging Security SuiteInterScan Messaging Security Virtual ApplianceInterScan VirusWallInterScan VirusWall for NTInterScan VirusWall for SMBInterScan Web Security Appliance 2500InterScan Web Security SuiteInterScan Web Security Virtual ApplianceInterScan WebProtectIntrusion Defense FirewallLeakProofLicensing Management PlatformMobile Armor DataArmor Full Disk EncryptionMobile Armor PolicyServerNetwork VirusWallOfficeScanPortalProtectScanMail for ExchangeScanMail for Lotus DominoSecureCloudServerProtect for EMC CelerraServerProtect for LinuxServerProtect for Microsoft Windows/Novell NetwareServerProtect for Network Appliance FilerThreat Discovery ApplianceThreat Intelligence ManagerTrend Micro Email Encryption GatewayTrend Micro Email Encryption HostedTrend Micro Encryption for EmailTrend Micro Endpoint EncryptionTrend Micro Mobile SecurityTrend Micro SafeSync for BusinessTrend Micro Security for MacintoshTrend Micro Smart Protection ServerTrend Micro Vulnerability Management ServicesWorry-Free Business Security HostedWorry-Free Business Security ServicesWorry-Free Business Security Services for DellWorry-Free Business Security Standard/AdvancedWorry-Free Remote Manager Business Knowledge Base All Support Advanced Search | View Search Tips Users experience slow back up time with Symantec Backup Exec 12.5Running a backup with Symantec Backup Exec takes a long time when the Worry-Free Business Security (WFBS) Agent is runningSetting up folders to back up and sync with your Trend Micro SafeSync online storageFiles to back up before upgrading Worry-Free Business Security (WFBS)Files to back up before upgrading, migrating, or uninstalling the OfficeScan 10/10.5/10.6 server More Users experience slow back up time with Symantec Backup Exec 12.5Solution IDLast Updated1055309Date : 2012/02/2 Time: 5:45 AM (PST)Product/VersionPlatformOfficeScan - 10.0, 10.5, 10.6; Worry-Free Business Security Standard/Advanced - 6.0Windows - 2003 Datacenter Server, 2003 Enterprise Server, 2003 Standard Server Edition, 2008 Datacenter Server, 2008 Enterprise Server, 2008 Standard Server Edition
Problem DescriptionUsers experience slow back up time with Symantec Backup Exec 12.5Solution To resolve this issue, please do the following on the affected computer: 1. Stop the Aegis TMBMSRV service. Use services.msc to stop unauthorized change service or sc stop tmbmservice. 2. Apply this registry key: Important: Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems. ====================== Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\Aegis] "RmSysEventDebugFlags"=dword:000f0006 ====================== "RmSysEventDebugFlags"=dword:000f0006 will remove the file hooking from AEGIS. This means that AEGIS service will no longer receive the any file events. The Symantec Backup software generates huge file events and AEGIS processes these events which lead to performance drop issue. 3. Restart the machine. If you need further assistance, contact Trend Micro Technical Support.
Problem DescriptionUsers experience slow back up time with Symantec Backup Exec 12.5Solution To resolve this issue, please do the following on the affected computer: 1. Stop the Aegis TMBMSRV service. Use services.msc to stop unauthorized change service or sc stop tmbmservice. 2. Apply this registry key: Important: Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems. ====================== Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\Aegis] "RmSysEventDebugFlags"=dword:000f0006 ====================== "RmSysEventDebugFlags"=dword:000f0006 will remove the file hooking from AEGIS. This means that AEGIS service will no longer receive the any file events. The Symantec Backup software generates huge file events and AEGIS processes these events which lead to performance drop issue. 3. Restart the machine. If you need further assistance, contact Trend Micro Technical Support.
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