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Novell Zen or ZCM is a full
solution for the full lifecycle management of a Windows
workstation, from initial imaging to deploying applications
(bundles), policies (Group Policies, Dynamic Local User etc.),
asset inventory and management/reconciliation of licensing and
more.
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To manage the machines inside their
managed domains (or zone in Novell), an agent called ZCM Adaptive
Agent or ZAA is installed in each of the device to manage them
accordingly.
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OfficeScan Real-time Scan will then
scan the following Novell directories:
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C:\Program
Files\Novell\ZENworks\logs\ExternalStore
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>> files being scanned are
.tmp and .log extensions
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C:\Program
Files\Novell\ZENworks\cache\zmd\ZenCache\metaData
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>> files being scanned are
.db extension
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C:\Program
Files\Novell\ZENworks\logs
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>> files being scanned are
.log extension
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C:\Program
Files\Novell\ZENworks\cache\zmd
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>> files being scanned are
.appstate extension
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These files attribute to the slow
logon performance.
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To improve the logon process, Trend
Micro recommends following these steps:
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1.
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Exclude the following extensions
and directories from the Real-time Scan.
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Log on to the OfficeScan management
console and go to Networked Computers > Client
Management > Settings > Real-time Scan Settings.
Under Scan Exclusion, exclude the directories and file extensions
below and then click Apply to All Clients.
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Directories:
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C:\Program
Files\Novell\ZENworks\logs\ExternalStore
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C:\Program
Files\Novell\ZENworks\cache\zmd\ZenCache\metaData
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C:\Program
Files\Novell\ZENworks\cache\zmd
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Extensions:
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.tmp
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.log
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.appstate
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2.
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Disable TSCAtStart by modifying
Ofcscan.ini from the OfficeScan server.
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a.
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Go to the default OfficeScan server
installation directory. By default it is :\Program Files\Tend
Micro\OfficeScan\PCCSRV.
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b.
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Open the ofcscan.ini file using
Notepad or any text editor.
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c.
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Look for the [Global Settings]
section and apply this setting:
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[Global Settings]
DisableTSCAtStart=1
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d.
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Save and close the file.
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e.
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In the OfficeScan management
console, go to Global Settings to deploy the settings to the
clients.
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f.
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On the client machine, restart the
OfficeScan NT Listener service.
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g.
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Reboot the workstation.
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3.
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On the target workstation, stop the
OfficeScan NT Real-time Scan service.
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4.
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Also on the target workstation,
open the Registry Editor.
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Important: Always back
up the whole registry before making any modifications.
Incorrect changes to the registry can cause serious system
problems.
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5.
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Go to
HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Real
Time Scan Configuration\ and do the following:
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a.
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Set the following keys and their
corresponding values:
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ScanIncoming = 0
ScanNetwork = 0
VirusForbiddenFolderOnOff = 0
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b.
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Create a new DWORD key named
"NTRtScanInitSleep" and set its value (Decimal) to "360000".
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6.
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Close the Registry Editor.
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7.
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Start the OfficeScan NT Real-time
Scan service and reboot the machine.
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8.
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Delete the Cache files by going to
Programs > Accessories > System tools > Disk
Cleanup.
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If the above steps did not resolve
the issue, then do the following:
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a.
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Download the CDT utility.
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b.
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Run the CDT utility and collect the
CDT logs.
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c.
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Send the files to Trend Micro Technical
Support.
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References:
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ZENworks/ZCM:ZENworks Configuration Management
10
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Page 220 of the OfficeScan 10.5 Administrator
Guide
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Page 203 of the OfficeScan 10 Administrator
Guide
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Connect with us on
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