Search Related Articles All Products Worry-Free Business Security Standard/AdvancedOfficeScanHosted Email SecurityControl ManagerInterScan Messaging Security SuiteDeep Security Advanced Reporting and Management for InterScan Web SecurityClient / Server Suite for SMBClient Server Messaging Security for SMBControl ManagerCore Protection for Virtual MachinesCore Protection ModuleData Loss PreventionData Loss Prevention EndpointDeep SecurityEmail Reputation ServicesEmail Security Platform for Service Providers - White LabelEndpoint Security PlatformHosted Email SecurityHosted Email Security - Inbound FilteringInstant Messaging SecurityInterScan eManagerInterScan Gateway Security ApplianceInterScan Messaging Security Appliance 5000InterScan Messaging Security SuiteInterScan Messaging Security Virtual ApplianceInterScan VirusWallInterScan VirusWall for NTInterScan VirusWall for SMBInterScan Web Security Appliance 2500InterScan Web Security SuiteInterScan Web Security Virtual ApplianceInterScan WebProtectIntrusion Defense FirewallLeakProofLicensing Management PlatformMobile Armor DataArmor Full Disk EncryptionMobile Armor PolicyServerNetwork VirusWallOfficeScanPortalProtectScanMail for ExchangeScanMail for Lotus DominoSecureCloudServerProtect for EMC CelerraServerProtect for LinuxServerProtect for Microsoft Windows/Novell NetwareServerProtect for Network Appliance FilerThreat Discovery ApplianceThreat Intelligence ManagerTrend Micro Email Encryption GatewayTrend Micro Email Encryption HostedTrend Micro Encryption for EmailTrend Micro Endpoint EncryptionTrend Micro Mobile SecurityTrend Micro SafeSync for BusinessTrend Micro Security for MacintoshTrend Micro Smart Protection ServerTrend Micro Vulnerability Management ServicesWorry-Free Business Security HostedWorry-Free Business Security ServicesWorry-Free Business Security Services for DellWorry-Free Business Security Standard/AdvancedWorry-Free Remote Manager Business Knowledge Base All Support Advanced Search | View Search Tips Does OfficeScan 10 support Windows Server 2008 Hyper-V?Does OfficeScan 10.5/10.6 support ESX 3.5 and 4.x?Frequently Asked Questions (FAQs) about OfficeScan 10.5/10.6 Virtual Desktop Infrastructure (VDI) supportDoes OfficeScan support Windows 7 SP1 and Windows 2008 R2 64 bit SP1?Does OfficeScan 10 support Microsoft Windows SteadyState 2.0/3.5? More Does OfficeScan 10 support Windows Server 2008 Hyper-V?Solution IDLast Updated1054276Date : 2011/05/10 Time: 5:20 AM (PST)Product/VersionPlatformOfficeScan - 10.0, 10.5Windows - 2008 Enterprise Server, 2008 Standard Server Edition
Search Related Articles All Products Worry-Free Business Security Standard/AdvancedOfficeScanHosted Email SecurityControl ManagerInterScan Messaging Security SuiteDeep Security Advanced Reporting and Management for InterScan Web SecurityClient / Server Suite for SMBClient Server Messaging Security for SMBControl ManagerCore Protection for Virtual MachinesCore Protection ModuleData Loss PreventionData Loss Prevention EndpointDeep SecurityEmail Reputation ServicesEmail Security Platform for Service Providers - White LabelEndpoint Security PlatformHosted Email SecurityHosted Email Security - Inbound FilteringInstant Messaging SecurityInterScan eManagerInterScan Gateway Security ApplianceInterScan Messaging Security Appliance 5000InterScan Messaging Security SuiteInterScan Messaging Security Virtual ApplianceInterScan VirusWallInterScan VirusWall for NTInterScan VirusWall for SMBInterScan Web Security Appliance 2500InterScan Web Security SuiteInterScan Web Security Virtual ApplianceInterScan WebProtectIntrusion Defense FirewallLeakProofLicensing Management PlatformMobile Armor DataArmor Full Disk EncryptionMobile Armor PolicyServerNetwork VirusWallOfficeScanPortalProtectScanMail for ExchangeScanMail for Lotus DominoSecureCloudServerProtect for EMC CelerraServerProtect for LinuxServerProtect for Microsoft Windows/Novell NetwareServerProtect for Network Appliance FilerThreat Discovery ApplianceThreat Intelligence ManagerTrend Micro Email Encryption GatewayTrend Micro Email Encryption HostedTrend Micro Encryption for EmailTrend Micro Endpoint EncryptionTrend Micro Mobile SecurityTrend Micro SafeSync for BusinessTrend Micro Security for MacintoshTrend Micro Smart Protection ServerTrend Micro Vulnerability Management ServicesWorry-Free Business Security HostedWorry-Free Business Security ServicesWorry-Free Business Security Services for DellWorry-Free Business Security Standard/AdvancedWorry-Free Remote Manager Business Knowledge Base All Support Advanced Search | View Search Tips Does OfficeScan 10 support Windows Server 2008 Hyper-V?Does OfficeScan 10.5/10.6 support ESX 3.5 and 4.x?Frequently Asked Questions (FAQs) about OfficeScan 10.5/10.6 Virtual Desktop Infrastructure (VDI) supportDoes OfficeScan support Windows 7 SP1 and Windows 2008 R2 64 bit SP1?Does OfficeScan 10 support Microsoft Windows SteadyState 2.0/3.5? More Does OfficeScan 10 support Windows Server 2008 Hyper-V?Solution IDLast Updated1054276Date : 2011/05/10 Time: 5:20 AM (PST)Product/VersionPlatformOfficeScan - 10.0, 10.5Windows - 2008 Enterprise Server, 2008 Standard Server Edition
Problem Description This article tells you if OfficeScan supports Windows Server 2008 Hyper-V and discusses a known issue between Microsoft Hyper-V and some antivirus software. Solution OfficeScan 10 Service Pack 1 (server and client) supports Microsoft Windows Server 2008 R2 and Windows Server 2008 with Hyper-V Server. You can refer to the Trend Micro OfficeScan Service Pack 1 Readme for more information. However, there is a known InterOP issue between Microsoft Hyper-V and some antivirus software. Hyper-V machine configuration files may get corrupted during creation of a new virtual machine that is monitored by real-time scan. The root cause is that Hyper-V uses non-cached I/O requests while the real-time protection of antivirus software often uses mapped I/O requests. There are two suggested workarounds for this known issue: 1. (Recommended) Follow the instructions in Microsoft KB 961804 to exclude the following directories and files from real-time scanning: · Default virtual machine configuration directory (C:\ProgramData\Microsoft\Windows\Hyper-V) · Custom virtual machine configuration directories · Default virtual hard disk drive directory (C:\Users\Public\Documents\Hyper-V\Virtual Hard Disks) · Custom virtual hard disk drive directories · Snapshot directories 2. Disable file mapping a. Open the Registry Editor. Important: Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems. b. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSApiNt\Parameters c. Add a DWORD key “UseMapping” and set its value to “0”. d. Close the Registry Editor. e. Reload the Scan Engine drivers or reboot the system. Related Information: · Data corruption may occur on a computer that has Forefront Client Security installed · Hyper-V Update List for Windows Server 2008
Problem Description This article tells you if OfficeScan supports Windows Server 2008 Hyper-V and discusses a known issue between Microsoft Hyper-V and some antivirus software. Solution OfficeScan 10 Service Pack 1 (server and client) supports Microsoft Windows Server 2008 R2 and Windows Server 2008 with Hyper-V Server. You can refer to the Trend Micro OfficeScan Service Pack 1 Readme for more information. However, there is a known InterOP issue between Microsoft Hyper-V and some antivirus software. Hyper-V machine configuration files may get corrupted during creation of a new virtual machine that is monitored by real-time scan. The root cause is that Hyper-V uses non-cached I/O requests while the real-time protection of antivirus software often uses mapped I/O requests. There are two suggested workarounds for this known issue: 1. (Recommended) Follow the instructions in Microsoft KB 961804 to exclude the following directories and files from real-time scanning: · Default virtual machine configuration directory (C:\ProgramData\Microsoft\Windows\Hyper-V) · Custom virtual machine configuration directories · Default virtual hard disk drive directory (C:\Users\Public\Documents\Hyper-V\Virtual Hard Disks) · Custom virtual hard disk drive directories · Snapshot directories 2. Disable file mapping a. Open the Registry Editor. Important: Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems. b. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSApiNt\Parameters c. Add a DWORD key “UseMapping” and set its value to “0”. d. Close the Registry Editor. e. Reload the Scan Engine drivers or reboot the system. Related Information: · Data corruption may occur on a computer that has Forefront Client Security installed · Hyper-V Update List for Windows Server 2008
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