Search Related Articles All Products Titanium Maximum SecurityTitanium Internet SecurityTitanium AntiVirus +Trend Micro SafeSyncTrend Micro Internet Security Pro PC-cillin Internet SecurityPC-cillin Internet Security for DellTitanium AntiVirus +Titanium for Small BusinessTitanium Internet SecurityTitanium Internet Security for DellTitanium Maximum SecurityTitanium Maximum Security Premium EditionTitanium Security for NetbooksTitanium Smart Surfing for PCTrend Micro AntiVirus plus AntiSpywareTrend Micro Browser GuardTrend Micro Instant SecurityTrend Micro Internet SecurityTrend Micro Internet Security for DellTrend Micro Internet Security ProTrend Micro Internet Security Pro for DellTrend Micro Kids Safety + Web Security for PS3Trend Micro Kids Safety + Web Security for PSPTrend Micro Kids Safety for PS3Trend Micro Kids Safety for PSPTrend Micro Mobile Essentials for AndroidTrend Micro Mobile Security for AndroidTrend Micro Mobile Security for SmartphonesTrend Micro Mobile Security Personal Edition for AndroidTrend Micro Online Guardian for FamiliesTrend Micro SafeSyncTrend Micro Security for ASUSTrend Micro Smart Surfing for MacTrend Micro USB SecurityTrend Micro Web Security for PS3Trend Micro Web Security for PSPWebSurf Booster Home Knowledge Base All Support Advanced Search | View Search Tips The expiry date for my Trend Micro product was not updated after I renewed my subscriptionWhat happens if I renew my subscription before my expiry date?I get the error “Your current Trend Micro software does not support this upgrade” when installing my programI get the error message "Your current Trend Micro software does not support this upgrade" when I try to upgrade my Trend Micro Internet Security for DellHow can I change the serial number of my Trend Micro Home and Home Office product? More The expiry date for my Trend Micro product was not updated after I renewed my subscriptionSolution IDLast Updated1036210Date : 2011/05/11 Time: 9:29 PM (PST)Product/VersionPlatformTrend Micro AntiVirus plus AntiSpyware - 2008; Trend Micro Internet Security - 2008, 2009; Trend Micro Internet Security for Dell - 16.6; Trend Micro Internet Security Pro - 2008, 2009Windows - Vista 32-bit, XP Home
Search Related Articles All Products Titanium Maximum SecurityTitanium Internet SecurityTitanium AntiVirus +Trend Micro SafeSyncTrend Micro Internet Security Pro PC-cillin Internet SecurityPC-cillin Internet Security for DellTitanium AntiVirus +Titanium for Small BusinessTitanium Internet SecurityTitanium Internet Security for DellTitanium Maximum SecurityTitanium Maximum Security Premium EditionTitanium Security for NetbooksTitanium Smart Surfing for PCTrend Micro AntiVirus plus AntiSpywareTrend Micro Browser GuardTrend Micro Instant SecurityTrend Micro Internet SecurityTrend Micro Internet Security for DellTrend Micro Internet Security ProTrend Micro Internet Security Pro for DellTrend Micro Kids Safety + Web Security for PS3Trend Micro Kids Safety + Web Security for PSPTrend Micro Kids Safety for PS3Trend Micro Kids Safety for PSPTrend Micro Mobile Essentials for AndroidTrend Micro Mobile Security for AndroidTrend Micro Mobile Security for SmartphonesTrend Micro Mobile Security Personal Edition for AndroidTrend Micro Online Guardian for FamiliesTrend Micro SafeSyncTrend Micro Security for ASUSTrend Micro Smart Surfing for MacTrend Micro USB SecurityTrend Micro Web Security for PS3Trend Micro Web Security for PSPWebSurf Booster Home Knowledge Base All Support Advanced Search | View Search Tips The expiry date for my Trend Micro product was not updated after I renewed my subscriptionWhat happens if I renew my subscription before my expiry date?I get the error “Your current Trend Micro software does not support this upgrade” when installing my programI get the error message "Your current Trend Micro software does not support this upgrade" when I try to upgrade my Trend Micro Internet Security for DellHow can I change the serial number of my Trend Micro Home and Home Office product? More The expiry date for my Trend Micro product was not updated after I renewed my subscriptionSolution IDLast Updated1036210Date : 2011/05/11 Time: 9:29 PM (PST)Product/VersionPlatformTrend Micro AntiVirus plus AntiSpyware - 2008; Trend Micro Internet Security - 2008, 2009; Trend Micro Internet Security for Dell - 16.6; Trend Micro Internet Security Pro - 2008, 2009Windows - Vista 32-bit, XP Home
Problem DescriptionAfter renewing my subscription, the new expiry date for my Trend Micro product is not updated. With my 15-month subscription for Trend Micro Internet Security for Dell 16.6, it says that my program is a trial version. Solution The expiration date for your Trend Micro Home and Home Office product will be automatically adjusted after your renewal order is confirmed. It may take 24–48 hours for this to reflect on your program’s Product Information page. If your expiration date remains unchanged more than 48 hours after purchasing your renewal, please do the following. 1. Make sure you are connected to the Internet so the program can update itself. 2. Check the serial number found on your Order Confirmation email against the one found on your program’s Product Information page. · If the serial numbers are not a match, change the serial number so that the number on your Order Confirmation email is the same as the one in your program information. · If the serial numbers match, but your expiration date has not been updated, contact Trend Micro Technical Support via either of the following channels: o Chat Support o Phone Support Make sure you have the following information on hand: o Order number (found on the Order Confirmation email) o Serial number o Service Tag (for Dell computers) Related Information: I do not have my Order Confirmation email
Problem DescriptionAfter renewing my subscription, the new expiry date for my Trend Micro product is not updated. With my 15-month subscription for Trend Micro Internet Security for Dell 16.6, it says that my program is a trial version. Solution The expiration date for your Trend Micro Home and Home Office product will be automatically adjusted after your renewal order is confirmed. It may take 24–48 hours for this to reflect on your program’s Product Information page. If your expiration date remains unchanged more than 48 hours after purchasing your renewal, please do the following. 1. Make sure you are connected to the Internet so the program can update itself. 2. Check the serial number found on your Order Confirmation email against the one found on your program’s Product Information page. · If the serial numbers are not a match, change the serial number so that the number on your Order Confirmation email is the same as the one in your program information. · If the serial numbers match, but your expiration date has not been updated, contact Trend Micro Technical Support via either of the following channels: o Chat Support o Phone Support Make sure you have the following information on hand: o Order number (found on the Order Confirmation email) o Serial number o Service Tag (for Dell computers) Related Information: I do not have my Order Confirmation email
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